Hotel Express Newcastle Gateshead

We were moved to a different hotel (Rivers Hotel)with 1 days notice,then upon arrival we were told that the front door was to be locked over night from 12pm to 6 am. This ment 2 of the 3 fire exits were not usable and on top of that on 2 mornings I had to call to get someone to unlock the door (both times between 7.30 and 8.00 AM) for the first 2 days the restaurant was not open for breakfast. The next issue was the Manager who had a very thick accent and did nothing but moan about his workload and made it quite obvious he didn't appreciate being woken up to let people in or out the other person working the front desk was the polar opposite. Next on a 4 night stay i would have expected the rooms to be made up at least every other day and coffee/tea replenished but this was not the case. The rooms were clean as was the rest of the hotel, but all the floors were noisey the automatic lights didn't always work and kept clicking, also the lift was out of order the whole stay and as my partner has mobility issues this did not help being on the second floor. the final thing was the restuarant staf were throwing stale bread off of the decking area for the birds on the river but did not take into account the fact that in the evening the rats were coming to pick up the scraps that were left. As this hotel is owned by the same people as the Hotel express it will make me very wary about booking either in the future.

Dirty and dangerous, mould everywhere. Faulty electrics. Turned hairdryer on, sparks then lost all power on the floor. Sleeping on concrete is more comfortable than the beds. Do not stay here.

I didnt get the room i booked on the first night double bed instead of family room, when i queried room was told they didnt have that type of room (double or kingvsize bed + single) complained the following morning was told i could have what i paid for that night (it did exist) obviously they had been redecorating room & the smell of fresh paint was nauseating, was not offered any kind of apology for room error

Stayed for 2 nights (unable to change hotel due to the city been busy). Hotel dirty from front door to rooms carpets poor interior. The room was dirty and unkempt. Bathroom damp and smelly, mould everywhere. Shower hanging off the wall, poor water pressure and too hot as unable to control the heat. No where to hang clothes, cupboard space which was also dirty. No water provided, cups in room for tea also dirty. It’s a shame as it’s a great location. Would NOT recommend this hotel.

Had to ask reception to switch heating in room off as heating wasn,t adjustable in room. Otherwise, pleasant stay as usual. Thank you.

The room was disgusting. The beds were old and bumpy, not comfortable at all. The floor was dirty smelly and no toilet in the room

Yes the staff were very helpful from when we arrived would stay again in same room just need to put curtains on other window and sort the radiator

The ceiling by the window held up by black tape, 1 towel in the room for drying hands showering and for the floor after a shower. Towel rail falling off, shower curtain rail falling off.

Didn’t have breakfast

The staff were all friendly and helpful and there are no complaints there! The surrounding area wasn’t the best and there was nowhere close to go for food etc. The hotel is being redecorated which is great, however the room we stayed was either still in the process or had just been finished as there were broken and stained ceiling tiles, the shower and bathroom floor were not clean and paint spills were very noticeable. The layout made it seem like everything was just shoved in and the radiator covered by a desk. We kept seeing what appeared to be blue flashing lights similar to emergency vehicles throughout the night which alongside the local area didn’t help us in feeling safe. We did discover that the blue lights were security lights. The access to the disabled parking space was blocked by a skip and work vans were taking up space making parking difficult The cost was low budget but you can still have high standards

Staff were not very welcoming, almost dismissive but helpful in the end so that was good. Rooms are not as picturesque as shown or very clean but bedding was absolutely fine. Lacked towels, no bath mat for leaking shower tray but the water was hot! Plenty of toiletries etc. Could make a tea or coffee but no water, nothing in vending machine and nowhere around to buy anything so go prepared! You are in the middle of a heavy traffic area and no facilities. Beds / pillows are not comfortable unless you like it beyond firm and with the surrounding noise / from the roads etc. just forget getting any sleep. It’s fine for a pit stop but nothing more.

Very small room, no hanging space Terrible breakfast

It's was comfortable no problems.

Ok……Where do i start….This isn’t a dig at the people that worked there but when we turned up it was obvious the painters had been in because of the smell. When we looked at our rooms they were uninhabitable & there was a crazy man wandering the corridor in just hes pants !! I had two of my daughter with me & both myself & Ruby have asthma ! We immediately booked somewhere else & I’ve been trying to get my money back on the two nights but nobody has got back to me other than this site to say everything was above board……Well it wasn’t !!! I wont be using this site or obviously the hotel again.

People using drugs in the car park Room very unclean and nothing like photos that are all false Room smelt of cigarette smoke . Refused to stay there

The place is a little run down. Needs work to bring it up to a good standard

Came over to stay the night for GNR in the family room, as we were 5 people. * Bathroom stank, we even bought our own air freshener. * the bathroom didn't have a lock * At least one of the blankets was not clean with marks * nit pick: the bathroom did need some modernisation * to top it of there were loads of bed bugs, which resulted us in leaving the hotel and drop my family back home in a 2 hr drive, and ended not staying We're not fussy people but the bed bugs was the key issue that made us leave. But I listed all the issues we faced, so that if can help others. It was suggested that the manager would call, but nothing Nevertheless the staff were very good, and cooperative

No room lights during my

The hotel was very basic but met our needs, no restaurant for evening meal and breakfast was not to our liking

Dust on furniture and cabinets, shower rooms were in poor maintenance and had pools of standing water. Property needs some attention.