Castle Inn Hotel, BW Signature Collection

The hotel is in a quiet rural area out of town. It would be beneficial if you have a car, but there is a good bus service and the bus stop is across the road from the hotel. When we were there the hotel was being renovated but we never found this a problem and everyone was very helpful, lovely staff.

Lovely views

Beautiful scenery staff excellent and very friendly food options excellent and big portions. Bus service outside the hotel would stay again

Friendly Staff We stayed in a dog friendly room it was very clean very roomy Food very good and reasonably priced Me my wife and son had a wonderful weekend and definitely will be back

Staff were very friendly and accommodating throughout our stay. The leisure facilities are fabulous and our children loved it. The roaring log fire was our favourite spot to sit and play a game or two.

Good value one night stay. Excellent staff, spotless room and great evening meal/breakfast. Leisure facilities a bonus

Staff and food spot on. Rooms a little dated and came with no fridge which was a surprise. Building work was going on which cannot be helped but would have been nice to be informed.

Excellent

As previous review, hotel undergoing renovations, however we did not find them intrusive. Staff great, good swimming poo, and excellent breakfast. TV in our room didn’t work properly, but maintenance due to fix. Thank you.

Lovely one night stay. Room very clean and comfortable. Staff very friendly and helpful. Leisure facilities good - nice pool, also used hot tub and steam room. All good.

No warning of renovation works, strong smell of paint, fire doors wedged open, I had to close myself. Quite cold as all doors open. Lots of flies too.

The renovations are making the hotel look better when complete. The staff were helpful. The leisure facilities are good, clean and nice. Great hotel for a weekend or a business trip

Fantastic hotel and service only gave 4 star for condition as in middle of refurb to make it even better - the changes so far to the pool area are second to none

On arrival, check in was good. Our room was lovely, large and bright, spotlessly clean. Going for our evening meal at 6pm we had to pass through an area where workers were working redecorating a lounge area full of dust and the strong smell of fresh paint. This experience happened every morning and evening of our 5 day break. We also discovered the workmen were allowed into the dining room for their breakfast and evening meal wearing their work clothes at the same time as guests were having their meals. The pool facilities had some areas closed. We were not informed before our arrival that any of the above would be happening. We were disappointed that the management had not informed us prior to our arrival that the Hotel was going through major refurbishment work. We were also disappointed that there was not an area available for guests to relax in the evening with other guests due to the smell of fresh paint and dust on tables.

Really nice hotel with great pool, hot tub, sauna. Only stayed for one night but definitely coming back.

Very friendly staff.

We had a fantastic family break. The swimming pool was excellent for my five year old and all the staff were helpful and friendly. The rooms were very spacious and clean. There were a couple of minor jobs that needed fixing in the bathroom such as a wonky toilet seat and a broken plug. The grounds were lovely and the outdoor tennis looked fantastic. The outdoor eating space was glorious in the sun. There were clearly improvements being made to the property at the time of our stay but it did not affect the brilliant time we had there.

Really nice looking hotel from the outside but major building works inside, walkways into the bar, restuarent and rooms had builders, ladders, plasterers etc, smell of filler and paint in the restaurant area was unbearable, access to our room was via a corridor which was covered in dust, very disappointed. Our room was lovely so we can see what the hotel will look like but tbh they should have closed the place, health and safety nightmare, with ladders, power tools in walkways for residents. Watching family’s with small kids navigating the walkways to facilities was quite scary.

Lovely welcome, great pool area and restaurant was nice. The rooms are huge and they have everything you need. The hotel is undergoing refurbishment which is desperately needed but the staff were brilliant and we felt very happy there. Location is good and the grounds are beautiful.

The staff were extremely helpful and the room was great however, the hotel is under renovation and several areas were out of bounds. We were not told about this in advance.