Ramada by Wyndham Cobham

I arrived around 11pm and there was only 1 reception staff member working, but he had 3 of us to check in and someone waiting at the bar, so it took around 30 minutes to get checked in. He did do the best he could, so I don't blame him for that - he was personable & kind too. When I arrived at my room, I found it stank of dog, it was unclean and there were dog hairs around the edges of the room as if the hoover stopped a couple of inches away from the wall and it was never hoovered properly. There were also clumps of dog hair around the general floor too, so I ended up having to store all my belongings in the bathroom with the door closed, so they wouldn't smell of dog at work the next day, then shower & wash my hair minutes before leaving in the morning. I also found someone had wrapped underwear around the smoke alarm, so I assume they were either smoking or using other burning substances within the room before me, probably masked by dog smell anyway. As it was around 11.45pm by this time, I didn't bother to raise this with reception - partly as it was late, if there were others it may have taken another half an hour to complain, but also I'd been up since 5am and needed to leave around 7.45am, so I opened the window and tried to bear it. I had a poor night's sleep & I'd had enough of the smell by 5.30am, so I ended up getting ready and leaving around 6.30-6.45am, just to get out of there, and made do with driving tired. I wouldnt wish to return on this basis.

Great stay, great service, great food. Loads of free parking.

All ran smoothly

a pleasant stay

Great staff!

Poor heating

Check in was easy and staff were happy to accommodate. Room was spotless and well stocked with coffee and tea. Bed was comfortable and we slept rrwllu well. Breakfast haf a great tange of cooked and continental items too.

Overall an excellent service

The room i stayed in was tired. Stains in the shower, bedding (Although clean just stained) and light fixtures at eye level when in bed were pretty dirty. I was a little disappointed that the TV was pretty basic. Would have liked a smart TV to watch on demand but not the end of the world. For the price it was very good value and the staff were great on reception

Ok for the money, family room had a double (mattress really soft) a single and then a pull out trundle bed underneath very low to the floor and thin mattress. The room was ok and clean. TV on standard 5channels. Bar is tiny, one table smells not very nice and not a great experience. Good options are good in the services. Pizza Express, Nando’s, Leon etc. hotel seemed to offer food but no idea where they serve it. If your on a budget and passing through it’s ok, anymore than a stop over and I would definitely avoid.

Good stay: check in efficient; room 131 comfortable however walls a bit thin and not sound-proofed.

4 star service at reception but poor service at breakfast ..nobody around..even went into the kitchen to find a staff member and waited 10 minutes to sit down.. so fed up we didn't bother to eat it on the end..hot breakfast looked cold.. need electric points moved as no room to plug sm extension lead on and no usb points .. receptionist apologised..shame as the rest of the stay was good and nice enough room for the price

Property definitely require a make over. It's run down, carpets are stained all over and the sink in the bathroom keeps blocking. Staff was helpful and location is good.

Excellent place to stay to break your journey Nice and clean with lots of choices for food next door or eat in if you wish Free parking too

Its a very convenient location with reasonable price but dont look for amazing interior.

The hotel is quite basic but clean, comfortable and friendly service. Just what you need

the place is NOT up to Ramada standard it needs a lot of money spent on it, in the room we had the bathroom sink tap would move by 30 mm, the sink would not keep water in it, the toilet roll holder was nearly falling off the wall the toilet seat was VERY loose. The heating control did not seam to respond to any instructions, you are paying an average price for a very poor standard room. It would be a long way down my list of hotels that I would want to stay at again!!

Very quiet rooms. Comfortable bed. Clean bathrooms

Cold bedroom Heating was faulty apparently in the bedroom Storm condition s So they moved me to better room Wont stay again

The property isbin a bad shape. Expedia should not recommend this property to travelers. Cost of reaching property by cab from Heathrow is 90 pounds