Schooner Hotel

The hotel was in a good area, and they are trying to make it more modern and look good, but sadly it was still not up to standard. The receptionist didn't speak English, they had forgotten the soap in our room. There was mold and paint chipping on the ceiling. We could live with all this for the night but when we tried to go to bed we found they had used a duvet cover instead of a bedsheet for the mattress. We called the emergency contact and they came with new sheets for us, but as they where stained we asked if we could move room. We got to the new room which was in a better condition, but the smoke alarm was defected and they didn't have any other rooms we could be in. The next morning when trying to shower there was only scalding hot water coming out and I had to finish my shower in the sink. The breakfast was not worth the money we paid for it to be added to the cost of the room. It was not worth the money. For a hotel that is supposed to be hunted I think it is so bad the ghosts have left.

Our room is not too clean. A unclean teaspoon was left on the bathroom sink upon check in. No rubbish bin inside the toilet. No toiletries, so you must bring your own toiletries. No fresh toilet rolls were given to us. We were offered breakfast when we checked in so we bought breakfast for 2 adults & 2kids. We didn’t get a clear breakfast timing when we asked. So on check out day, we check out at around 10:30am and asked for breakfast. We were told no more breakfast is served, so then I asked for a refund as I bought it separately. I was told that no refund for that, they offered sandwich & cereals. We were given 2 slices of toast instead, 2 cereals. I paid £39.50 for that. It would have been better if we were refunded for that breakfast. But they insisted they’ll make sandwiches but no sandwiches were served. I don’y have high standards when it comes to hotels/hotels but this experience is just too disappointing.

Food in the restaurant was so bad I was sick rooms basic not the cleanest shower was ok

This hotel was absolutely terrible the whole hotel as soon as you walked in smelt damp & mold carpets were dirty had to shout to find someone who appeared to be painting this was after 5pm went to have a look at our twin room which was supposed to be refurbished kettle was filthy never been cleaned I don’t think wires all over the place coming from tv & wardrobe was a joke a few hangers in a corner near tv. would not recommend this hotel so please anyone do NOT stay at the schooner in fact all the other hotels in alnmouth know the schooner has a bad reputation but sadly we didn’t we collected our bags that evening & went to the Red Lion & booked in there

In the middle of a major construction project. Front door was locked when we arrived.

The hotel seems to be going through a bit of a refurbishment and the only person there was a builder who was told there would be guests arriving. He gave me the room key, told me the front door lock wasn't working and just give it a shoulder budge to open the door and that was that....no staff or anything, just a phone number in the room incase of any problems. Came down in the morning to an empty place with no sign that anyone had been in overnight

****DO NOT STAY HERE**** This hotel is NOT ready to accept guests. Taking people's money to stay here is an absolute outrage! It is a building site. Rooms: -Cold. -No hot water. -Showers do not work. We were asked if we will need to have a shower when we were checking in because it was broken so they knew. -Door doesn't lock. -Tv didn't work. -No WiFi even though it's advertised as "high speed" -They have a bar but it's not really a bar. It's a fridge with a few drinks in. -The smell is awful throughout. -Dirty bed linen. We were booked in for two nights but only stayed for one due to how horrific it was. I explained to the manager then reasons why we were not staying and I didn't even get an apology. PLEASE DO NOT WASTE YOUR MONEY.

Please do not stay here Pros: central location in Alnmouth, with good pubs nearby. Staff were friendly (albeit not helpful) Cons: The pictures on the listing are not what the hotel currently looks like, it has been (badly) refurbished. The hotel does not have the free parking as advertised, the parking is on a busy street and is only valid for 2 hours at a time. Staff are impossible to find, it seems a one-man band in the kitchen, bar and front of house. We were shown 3 separate rooms, all of which were unclean; with black hair on the surfaces and carpets hair, paint stains on carpets, dust, blood in the sink, dirty cups, water damage from the ceiling, spider webs, and general damage to fixtures. The electrics around the hotel are generally unsafe, with flickering lights, corroded sockets, fire break glass points hanging from wires from the ceiling, and cables badly repaired with electrical tape. There was initially no toilet paper in the room, and we were then delivered 2 half-used rolls. There was no hot water in one room, and the other having hot water coming out in explosive bursts from the sink. The bed was hard, lumpy, and covered in black hair (but did not have bed bugs, I checked). The heating in the hotel is not adequate; you cannot control the radiators and there is no heating in the hallways or bar area.

Very run down accommodation. Cleanliness poor, bed and pillows uncomfortable, bathroom had an unpleasant smell. Told front door was open until 10.pm arrived back at 6pm to find it looked. Rang hotel for someone to let us in and we were told we should have used the door code. Next day door locked again tried doorcode 4 times and wouldn't unlock. Rang hotel again and made to feel that we had bothered them. Never any staff about. Made to feel that as we were out of season and they couldn't be bothered. Not allowed to add photos of hotel and staff without their permission.

Nice room, stairs could do with a bit of a hoovering, seen literally no one in the day we were there, very quiet

The stay was just for overnight on way to Edinburgh. The hotel itself ok but the town was cute walkable and right on the North Sea. Found a great pub and then a restaurant for an amazing dinner. The hotel did live up to the haunted tales as we did experience something paranormal but not scary.

Friendly staff. Good food. Clearly there are some issues regarding the management if the hotel as the decor was tired, some things like the bathroom extraction did not work and it was evident that underneath the beds had not been cleaned in a long time. But overall the stay was pleasant. Overpriced for what you get.

Good location, friendly staff

Ocean view from window.

The manager Martin was a gentleman and got whatever you needed

Very friendly wecolme, room was lovely and clean, breakfast was adequate to set you out for the day, staff was very polite and helpful

Friendly staff but property unfinished, dirty under the bed that doesn't look like its been cleaned for months and in dire need of refurbishment. Also very limited breakfast choice with no options if you are a vegetarian or vegan.

Booked 3doubles with onsuite got 2 no tea or coffee in one off the rooms very run down ,just bit old and tired needs lots off money spending on it.

Room was very tired with exposed electrical wires, the room has never been dusted (cobwebs everywhere). Worst of all the bedding on one of the beds has never been changed from previous guests. Majority of the bedding and towels had marks on them. Would never go back

Nice location, basic but perfect for 2 nights by the sea. Great shower. Breakfast ok. Parking very tight around the area