Stanley House Hotel & Spa

Upon arrival front entrance had 2 x reindeers with broken heads at the main entrance, the floor was littered with cigarette butts - not very welcoming. Check was nice and speedy, the room was freezing cold as the heating hadn't been turned on, the bathroom hadn't been cleaned properly as there were used sanitary towels in the vanity bin and hair in the shower plus hair grips on the floor. The food in the restaurant that night was pretty bad I had fish pie which had zero fish in it and my husband had a steak that was like rubber with so much gristle it was inedible. We complained but no compensation was offered (a free drink would have been nice). The garden leading to the accommodation was also littered with cigarette butts.

I booked a romantic trip for the only night we had over the holidays we could get away. It was a nightmare. The hotel looks beautiful but in reality is it’s unclean, poorly maintained and a cash cow praying on unaware victims. We booked because this has a spa, after we paid we got a message saying the spa was an additional £29 each, and you be expecting top level for that price. Not wanting to spoil our trip I reluctantly paid and booked some treatments. You get a two hour slot with 12 people in total, there are 4 sun beds, one was broken. We had to ask for Prosecco, the only drink (other than water) available. People were sat in the mild steam room just to sit down. The pool was tiny, for 12 people, one steam room was out of action as was the ice. There was no member of staff with us to order more drinks. Just left to our own devices in a pokey area with 10 other people. The treatments were ok, but nothing special considering the price. As we walked to the spa, we dropped our bags off at the room, saw rubbish outside the building that looked like it had been there all night. Breakfast dishes were in the foyer from the morning, this was at 2pm! We’d booked a luxury room with a bath, we were given the accessible room, no bath and aids in for disabled guests, hadn’t even been removed. No manager on site, later in the evening I moved the TV, it’s at an awkward angle to the bed, the frame fell off on my head. The shower hose leaked and was poor. Requested full refund.

Had to pay £60 to use the pool and sauna

The worst hotel service that I have ever experienced. NEVER AGAIN

Very nice hotel for stay in the Manchester and Northwest area. Great setting and very nice facilities. Great breakfast food.

Beautiful views and great staff.

staff very friendly especially in restaurant and front desk, Shower in room was poorly designed and unsafe with slippery smooth flooring. Water heating switches on wall badly sited away from shower head and unclear as to adjustment of heat etc. towel drying rail sited in such a way that it was easy to get burned when drying from shower. Toilet pedestel far too low.

Amazing place Well worth a visit for a nice romantic weekend

Lovely stay in a beautiful hotel. We had a relaxing time in the spa area with wonderful massage and later on an excellent dinner.

A very smart hotel with spa. We stayed in the old building 1640. Lovely room, big, comfortable, clean. There was a big wedding going on but we were not disturbed. Staff very young but pleasant. Food was good.

Ein sehr schönes Hotel in toller Lage. Kaffee müssen sie einfach noch lernen - die Dinnerzeiten enden sehr früh - ansonsten ein schickes, kleineres Hotel

Stayed two nights for my son's wedding. The rooms, food and service were all exceptional. All staff who I met were friendly, helpful and efficient.

This was a great find, location was peaceful, quiet and very close to M6. Everything was excellent, staff were friendly and cleanliness was top notch.

Nice hotel with an amazing breakfast and very attentive staff who did their best for everything we asked for.

Everything was perfect. £40 for the spa at the weekend is a little excessive but the hotel, resturant and staff, amazing!

We had a great stay, staff exceptional, especially the Dinning manager & waiters on the Saturday evening. Very attentive. Great location, lovely rooms. We will be back!

We stayed overnight when attending the Lancashire Tourism Awards. Very clean, welcoming and comfortable. Good breakfast.

Brilliant stay. Lovely big and cosy room. Superb breakfast topped with attentive staff & courteous service. It was very quiet though due to Covid.

Really nice stay here. Modern and comfortable rooms. Would happily stay here again!

The room itself was absolutely gorgeous, as are the grounds. It's also very quiet considering how many people were around. Great nights sleep in a very pretty hotel