Aldgate by Excel Apartments

Annonce trompeuse. Appartement “deluxe”, alors qu’il est situé en rez-de-chaussée avec une vue soit sur des poubelles (sac poubelles, littéralement déchèterie) juste sous la fenêtre, soit sur un immeuble (balcons qui voient tous) soit sur une rue passante jour et nuit. Impossible de laisser les rideaux ouverts : nous avons passé le séjour dans le noir. Les photos ne reflètent absolument pas la réalité et induisent clairement en erreur. L’accès au logement est compliqué, surtout pas pour les débutants. Le formulaire, la caution, passeports, photos Aucune aide du propriétaire, qui se contente de dire que la vue n’est pas garantie, c'est écrit nul part que vous serez pas au rez de chaussée. Je tiens a preciser que les poubelles sont dans une petite cours sous la fenêtre et que les propriétaires peuvent les évacuer mais visiblement ils s'en foutent. C’est inacceptable vu la différence entre l’annonce et la réalité. Très mauvais rapport qualité/prix. Je ne recommande pas. Sinon bus ligne 15 sous l'appartement. Le seul point positif.

Perfect location 20 minutes walk from the Tower of London and 10 minutes from the nearest station (Shadwell). Sainsbury Local just around the corner and Tesco Express 5 minutes away. Clean and tidy and good facilities. It could do with some curtains in the lounge and some lamp shades. One missing item. A tea towel for drying cups etc. Towels are supplied. Why not a Tea Towel? We would definitely stay here again.

Appartement spacieux quelques petits détails seraient à revoir, mais dans l'ensemble correct

Apesar de um pouco barulhento, não se pode esperar outra coisa pois estamos no meio de tudo, o apartamento é muito bom com todas as comodidades de acordo com anúncio, um ótimo espaço.

Nice and clean, fully equipped for a short stay

Really bad experience with this brand, their customer service is horrendous. Firstly they dont reply on their chat and when finally connected their staff feel they are doing a favour on you. I paid for a early check in, and it was rejected because the incompetent staff couldn’t connect with the cleaning team to see if the room is ready, and hence we had to wait in the cold since they want let you in. The lift doesn’t work, which they should compensate or let people know, the bathroom is in a filthy state, they charge a hefty cleaning fee but still expect you to clean and dump the garbage. There is no luggage space, so if you decide to leave your bags, you have to pay to a near by locker, and it’s right its a pure fraud apartment who are there to steal peoples money, will take the deposit immediately too but wont be returned upon check out but only after a week if you are lucky. AVOID IT AT ALL COST.

Apartment was nice and clean. But I was made to jump through hoops before I could gain access to the room. I filled all the details before hand but they still refused to let me in. They apparently rang me and ehn I tried to ring back. The line was not responsive a I got to the property and they made me wait for close to an hour outside while asking me weird questions like “how many bags are you carrrying?” Or “how many people are staying with you?”(a question I had answered at least THREE times prior) I protested this constant question and their response was “I can ask as many times as I want” - very rude. Did I mention I was on the phone to them and the line would cut and they wouldn’t ring me back? I would have to ring them back myself. Probably the weirdest thing I got asked to do was to stand beside a black car so that a security guard would come locate me which was a lie as no guard came. They just wanted to have a look at me in their CCTV. The room is nice but not sure it’s worth the hassle.

The apartment was lovely and clean. Easy to access and the bed was very comfortable.

The check-in process was effortless and communication was timely. These were two areas that previous guests seemingly rated this location poorly on. The Guest Portal communicated everything quite clearly and messages were responded to quickly. There was a slight problem that the Guest Portal kept asking about a third guest when I had only registered for two. I kept deleting it, but then would get an email requesting information about a third guest. An agent reached out to me via phone to ask about it and it was easily cleared up. The entry way was very welcoming. Keys were easily accessed to gain entry to our unit. I would have given this location an excellent, but there could be a few things improved. Heating the unit was a slight problem but not so insurmountable that we were uncomfortable. There were a couple of loose floorboards that should be replaced immediately in the hall and bedroom. Lastly, my mate and I received bug bites and identified that there must have been fleas or some other type of pest on the small sofa in the living room. He fell asleep there and woke up with multiple raised bumps all over his body. I only suffered a couple of bites on my hand. Most importantly my deposit, in full, was returned to me in a timely manner. All-in-all this is a location I could possible stay at again. I would love to have been on a higher floor.

Issues with heating sometimes worked. Saw no staff for the 2 weeks, nor had sheet change at all. Washing machine was always on error.No instructions for use of amenities. Very noisy from street. Not value for the price per night.

Poor communication - there was 6 other guest with different booking waiting outside - I’m still waiting for my refund

Property was good, no complains. Just the entry system was a bit difficult.

Great sized property in good location for graduation at Queen Mary University

Comfortable bed.

I didn't realise but when I tried to check into the property, the area around it felt quite unsafe

The apartment was in good condition. However, TV viewing was disrupted, the remote control battery was not working, and the sofa was too small, uncomfortable, and too low. There is no TV in the bedroom, curtains are needed for privacy in the living room, and milk or basic food is unavailable for guests arriving late. Large deposit requirements are not made obvious until you've paid, and there is a complex process where all guest details and proofs have to be sent. This is feasible if it’s a holiday stay, but it is not convenient for others. WiFi access was not easy to spot. It is not clear when I will get the deposit back, either.

Our stay at this property was ok we stayed for a friends birthday weekend. Facilities were standard tv only had freebies channels not smart like explained in the description and WiFi was not working for the duration of the stay but other than that it was fine.

Location as expected perhaps a bit expensive no many basic in the kitchen

Our stay was lovely apart from the bed was too soft so it wasn’t very comfortable to sleep on with my arthritis. Also the fire alarm waking us up very early (just before 8am) and was in the street cold for nearly an hour as the fire brigade could not stop it as no instructions were in the building for zones and they were failing to reach buildings manager. That was not a nice experience to the end of our stay especially as we have had to rush to catch our train home.

It was exactly as shown on the site. We were thrilled. Comments: -the lockbox was difficult to open. -The option to store our luggage before checkin/after checkout hadn’t been mentioned. Is that new?