The Holly Hill Inn

Not so good. Lacking basic amenities

Nice clean, comfortable room. Very friendly staff and a good breakfast. Easy to park outside.

Nice quiet scenic place with lovely staff and nice clean spacious rooms would definitely recommend.

Great location , stunning views , friendly place , nice food Room 3 , did not spoil trip but mattresses felt a bit basic and oddly whilst hot water to basin taps , could not get the shower hot . So evening and morning tepid quick shower . Maybe my error or problem with shower

Last minute night away just what we needed. Lovely stay, would recommend if staying in the beautiful Richmond town.

Really enjoyed our stay while visiting Richmond, breakfast was great too! Only one small gripe that the shower was'nt good, the dials were back to front, to get it warm it had to be on cold and when it was warm it was a trickle.

Fabulous location, food and service. I will definitely use this Inn as a base for exploring the local area in the future

All good, except radiators not turned on.

Booked for bed & breakfast with normal property details on hotels.com. Had cancellation to 24 hours before. On arrival, I was told by staff that the kitchen had been totally removed for ‘maintenance’ purposes so there was no food available & breakfast would cereal only. I stated I wouldn’t be getting the service I expected so she went for her manager. When I asked why I hadn’t been informed of the this prior to my cancellation period expiring, I was told the kitchen issue was an ‘emergency that day’ & therefore unforeseen. I just don’t believe this because how were they able to identify a fault, get tradesmen in & totally strip out a kitchen in one day? Also, if the fault related to plumbing, why take out the kitchen cupboards & carpentry? This is only done when re-fitting a kitchen & this type of work should be communicated to booked guests. I was told this shouldn’t be an issue as my breakfast was ‘free’ The price was advertised as bed & full breakfast which now wasn’t available but they also told me breakfast isn’t served before 9am which isn’t advertised anywhere on their property details. I started work at 8.30am so I would never book a room with breakfast after 9am so this was misleading but she stated ‘I should have called ahead to ask’ Why would anyone think do this when a vast majority of hotels serve breakfast before this time? As a final insult, they refused a refund because the cancellation period had expired. Hotels.com were also totally ineffective in helping me

We finally got to The Holly Hill Inn, due to the weather (snow) we were contacted a couple of times by the staff, warning us about the weather, which was nice. When we arrived the staff were so friendly and helpful and we arranged to have food in the restaurant, which was first class, and the breakfast in the morning was just as nice,, so highly recommended this place…. Definitely booking again thank you

Good breakfast with friendly service. But the room was tired and dirty; the bed was uncomfortable; and the room was freezing because no heating was provided in November.

Absolutely perfect from the start to finish. Staff so friendly and welcome dogs, food was excellent, hotel room was fab. Definitely will stay again, most comfortable stay I have ever had taking my dog with me and he is not a small dog ( Rhodesian Ridgeback) but they made us so welcome. 10 out of 10

It was fine. Staff friendly and helpful. Room ok and bed comfortable. Couldn't get shower warm enough to have a shower. Overall, so-so. But location was great and we enjoyed the short walk into Richmond and around the town.

Superb views over to Richmond Castle from the large garden. Dog friendly in all areas. Lovely breakfast. Walkable into Richmond town in about 15 mins although he Inn sits on the blind corner of a quite fast road so care needs to be taken.

Room was clean staff very friendly nice location

Lovely staff. Ground floor room perfect for an older couple and with magnificent views. Very thoughtful basket of 'extras' in the bathroom. Fab breakfast.

Lovely big room, lovely big bed, lovely big bathroom and lovely view. Attentive and friendly staff.

Bit unsure about checking out as we had to leave early

We had a nice big room which provided everything we needed for our stay. It’s a lovely location with great views across to Richmond Castle and the town, so you can sit outside and have nice food and drink with the views. It’s a short 10-15 minute walk into the centre of Richmond.

We had a nice big room which provided everything we needed for our stay. It’s a lovely location with great views across to Richmond Castle and the town, so you can sit in the beer garden and have nice food and drink with those views. It’s a short 10-15 minute walk into the centre of Richmond.