Holiday Inn SUVA by IHG, an IHG Hotel

All good

Some Staff were not as attentive as others. Aaron was our server who stood out amongst them all..there was this young lady whom we gave our order ti. She turned around and left, making us think she took the order. 1 hr later o went to the front to order something quick since my son was hungry..voilaaaaa!!! No order was given to the kitchen for a chicken lasagna…OMGEE! That was very dissapointing… 2. Servers were passing by seeing our table was full of dirty dishes..no one even bothered to collect them…Is it because we were Fijian??? Treat all your customers the same, regardless of race, color or gender.. coz you never really know where they are from…. For a five star hotel, well known to the world, your waitresses and waiters can do better!

Great staff

Check in was not timely. Arrived 3pm. Didn’t get room till 6 pm .just had to wait and wait , with no communication. Was really frustrating.should get some refund. Thank you

Some areas where under construction which I wast aware. For Fiji where people are the nicest ever, the hotel crew did not give the same feel

I have stayed here quite a number of times the team here exceeds my expectations

I came in for Fiji funeral checked in late n returned from burial late for check out. They were very considerate to allow us to check out late given we only used the room 12 hrs. Vinaka n malo aupito

Super clean rooms, breakfast was very good, staff are very friendly, have free laundry service, only concern was that the restroom by the receptionist need to be paid more attention to it. It was very dirty. Linens n towels anre changed daily. Condiments are filled daily. The housekeeping person who was cleaning the second floor I believe her name was Mesi was super nice. Otherwise it’s a five star hotel.

Exceptional hotel great team work minimum disruption inspite of construction works housekeeping staff hats off porters and other team members you all take pride in your work Breakfast too good Security guards trustworthy Enjoyed my staff will be back

Visited here a year ago the level of service and care has elevated since efficient professional team of staff and management food esp breakfast is too good thank you for the great work you all do will be leaving with fond memories and will surely return recommend to all

Bathroom floor got flooded from the shower - management was understanding and tried to make our stay special - rooms are dated, pricey - however ambience downstairs is lively.

Customer service and flexibility in serving people was lovely. Room was pretty good. Noce variety of meals too. Public toilet was not well maintained at all despite giving feedback to receptionist.

The Duty manager Leia Hussein was amazing along with Lydian’s Tamani front office manager. I left my gold chain in the locker in my room and I was in Sigatoka Fiji , when I noticed the chain missing . Leia did a amazing job finding a courier and delivering the chain to me in Sigatoka prior to my flight. Thank you so much Leia Hussein you are outstanding.

The staff was very helpful and took care of us throughout our stay. Assisted us with checking in and our luggage.

All good

For over $3,000USD for 5 nights, I was expecting a lot more. It’s currently under construction but everything took forever. We also always had ants in our room. We understand that it happens in tropical places (we lived in Hawaii for many years) but no matter what we did they wouldn’t go away. We didn’t keep food or drinks in the room either. We also didn’t have hot water for a day- problem for us since we were traveling with a baby. The staff is extremely friendly but the service is terrible. It would take 45+ minutes to get a drink from the patio bar only for it to arrive wrong. Don’t bother with condiments because by the time you get it, your food will be cold. There is very little to do/ see in Suva so I would skip it and stay in Nadi. Overall, I don’t think I’d stay at a Holiday Inn again.

Staff were very helpful, and extremely friendly. Special thank you to Mereoni M and Ben N. The bar could be a little better at service. I ordered cocktails and the person forgot us. I had to go back and remind the bar attendant after a good 15 minutes. The area at the time was not busy.

Lots of ample parking if needed, has multiple restaurants inside so you don't have to go far and room service is available. The outside bar and music if you just want to sit outside and watch the sunset is nice as well.

I stayed from the 4th to 18 March. During that time, I had an upset stomach for 2 days. I would like to acknowledge the help that Laisani gave me. When I told her I was unwell she recommended a pharmacy I go to, which I did, and I recovered quickly. She also interpreted a message I had received from the grand-daughter of my nanny who cared for me when I was born in Suva. I value the Holiday inn because of her care of one of the guests, me. Thank you Laisani and thank you Holiday Inn

Convenient place to stay and easy place to entertain friends for a coffee, drinks or dinner. Responsive and attentive staff. Vinaka vakalevu