Khách sạn Mercure Paris Arc de Triomphe Wagram

The room was cleaned daily. The staff were pleasant and helpful. Location was also excellent.

Amazing location, very convenient to walk around, many bars around , jst 30 seconds walk from arc de triomphe.

L'emplacement super et le personnel est très gentil merci beaucoup et je vais recommander votre hôtel

Excellent location, safe in the evening. Good breakfast. Small rooms, m

⭐☆☆☆☆ 1/5 Very disappointing stay. We booked through Expedia, which prominently advertises transparent pricing and a final total cost. Yet when we arrived, Mercure Hotel refused to give us our room key until we paid an additional €8 per room, per night fee that was never clearly disclosed during booking. The city tax on the hotel’s paperwork also appeared to match the city tax already shown on our Expedia invoice, yet no one could provide a clear explanation of the additional charges. After a 10 hour flight we just wanted to get to our room, and I felt they knew this. The customer service was even worse. On the third morning of our stay, after two nights in the same sheets, I removed the bedsheets and specifically asked the front desk to have them changed. I was told it would be taken care of. When we returned later that day, the sheets were still unchanged. I called the front desk and was told housekeeping had already gone home. A short time later, a member of housekeeping contacted me directly to explain that she never saw the dirty bed. Interesting, because I thought housekeeping had already gone home. Also, the sheets had been removed from the bed and the front desk had already been notified. The recurring theme throughout our stay was simple: excuses instead of solutions. Unexpected fees, contradictory explanations, and poor customer service. I would not stay here again.

The location was very good, near train stations, Champs Elysees and buses. The staff was very friendly and helpful. The hotel was very clean and comfy beds and pillows. Would definitely recommend and stay again.

Personnel accueillant mais chambre avec un service minimum (pas de shampoing , de bouteille d’eau , de stylo..)-> expérience en chambre médiocre

Tudo excelente

A localização é perfeita, o quarto é bem confortavel,

Great location, lovely staff and

Nice hotel, we were given adjoining rooms as we had children with us, noisy area however to be expected in the city.

Pros: First, this shouldn’t be a surprise but the hotel is well located, a minute walk from the arc de triomphe and to a subway station. It doesn’t get better than this for a central location. Second, the area is safe, there are many food options around even though restaurants could be overpriced. The bed was fine, but the blackout curtains were simply amazing: Seriously, if you leave them closed, you won’t know whether it’s 2 am or noon. The staff was also very friendly and helpful to us. Cons: Our room (2 adults) was very small. Even for a single person I would have found the room to be on the smaller side.

A localização é perfeita, tem um restaurante excelente ao lado que funciona 24h e tem preços ótimos. O quarto é pequeno e apertado, mas muito confortável

TODO ESTUVO BIEN, PERFECTO

TODO ESTÁ BIEN A EXCEPCIÓN DEL ESPACIO EN LA TAZA DE BAÑO, UN POCO REDUCIDO

Liked the location. Did not like small size of rooms

Super la comida, la limpieza y lo comodo

Not worth the price they charge and also very low in quality as compared to other Mercure stays. Towels were not properly cleaned. Room on the ground floor was adjoining to the Hotel office and we were disturbed due to the noise in night. Breakfast seemed to be packed items rotated the same items from the previous day (even fruits a d vegetable were from day before). We observed this for all 3 days we stayed. Worst thing, the cleaning staff just walked in when we were sleeping at 7 am in the morning , I was surprised to see that

Classic small French charm. Boutique style hotel.

Buen hotel y muy buena ubicación y maravilloso desayuno