The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

Our stay was amazing ! Breakfast was incredible and the bed so comfortable ! The staff is welcoming and friendly.

Everything was perfect! Great service, very friendly staff. The only really annoying thing is the people who reserve sunbeds early in the morning and then disappear — the hotel really needs to take action against this!!

Tres bel hotel situé en bord de mer les repas et boissons sont un peu plus chers Les chambres sont tres bien nous avons été surclassés avec acces au lagon direct

The grounds look great. They are well taken care of. However, the rooms and corridors leading to the rooms look tired and they are very small and pokey. The hotel is so big that it was hard to get service or even get noticed by the pool areas. Lots of people. Not really my vibe tbh. I don't recommend unless you have three star expectations. The manager is very accommodating though and everyone is very friendly.

フレンドリーで心のこもったおもてなしがとても印象に残るホテルでした。 朝食は4泊しても、飽きないくらい種類多く、野菜やフルーツも新鮮でとても美味しかったです。プールや施設のメンテナンスも行き届いていてとても気持ちよく過ごせました。 また訪れたいホテルです！

Great hotel in lovely location with friendly staff. Our only complaint with our room was the noise of construction on a neighboring property, and having steps in the room which are easy to trip on, especially at night. Had a lagoon view room but would have preferred a resort, lagoon view room.

6 stars hotel. Everything amazing. even didn't expect.

Overall, we had an enjoyable stay, but unfortunately, there are several simple improvements the hotel could make to truly live up to its potential. ❌ What brought the experience down: - Cleanliness around the pool areas was very poor. Throughout our entire 6-day stay, no one cleaned up melted ice cream, bird droppings, or other debris around the sunbeds. It felt neglected and unsanitary, especially considering the large number of staff available. - The main lagoon pool felt dirty and uninviting. The plastic liner at the bottom gave off a worn-out, 80s/90s vibe. Not what you’d expect from a modern resort. - Bike rentals were not included and quite pricey, even though this is typically a complimentary service at similar hotels. - The food at the smaller beachside restaurant was disappointing and did not meet the standards set by the main buffet. ✅ What we really appreciated: - The rooms were fresh, nicely decorated, and very clean - major plus! - Staff throughout the hotel were friendly and helpful. - The breakfast and dinner buffets were surprisingly good. I’m usually not a fan of buffet food, but this was fresh, varied, and well-prepared. - The lobby area was stylish and welcoming. Suggestions for improvement: - Power-wash the walkways and pool surroundings every morning before guests arrive. This would instantly improve cleanliness and comfort. - Offer complimentary bicycles for guests - Renovate the lagoon pools: tile them properly and remove the sand

Staff extra helpful and friendly. Food excellent.

Lovely resort with around 7 pools/lagoons (although we counted 9 or 10!) in the quiet part of South Bali. Right on the beach with easy walking to beachfront restaurants and Bali Collection shopping centre. The resort has traditional dance performances and kids activities. Would recommend!

Gutes freundliches personal Tolle Anlage Schöne Zimmer Abwechslungsreiche essensauswahl

Nice and relaxing staff vey warm and friendly

It exudes the cultural atmosphere of Bali

Great hotel and service!

Beautiful area and excellent staff and service

I just want to say that this has by far been one of the best hotels/holidays we have ever had. The Laguna really went above and beyond, there was literally nothing that we asked for that wasn't actioned or accomodated. Right from the beginning, we landed in Bali mid-morning which meant we got to the hotel about 2hrs before check-in and The Laguna had already made arrangements for an early check-in (we didn't even have to ask!). When you have a baby, things like this are a life saver! We loved our room, housekeeping came in every morning and we would always find our room in tip-top shape after breakfast. The access to the pool from our room was a great facility, we could swim as our baby naps while checking in on her with ease. We asked for a steriliser, liquid soap and a high chair in the room which made it easier to feed the baby and wash up. These were great additions that made our stay even more comfortable. The staff were amazing, from the restaurants, spa, front desk, housekeeping/maintenance and the beach. Everyone was so polite and kind esp. to the baby which warmed our heart. The food was great too and whatever special meals we asked for the baby were made quickly and with no complaints. We would like to shout out a few people who showed impeccable service (even though everyone did to be honest): Yuli, TD, Nova, Sukresna, Heri, Melani, Sudar sini (komang) Thank you so much! We even got a late check out, wow. I really do hope we can come back again in future!

Huge swimming pool, the hotel is located in a secluded area. Good breakfast. The beach is nice but has several pebbles on the sand so you need wet socks to walk comfortably

Everything was beautiful.

luxury collection kalitesi kendini belli ediyor. tüm personeller çok cana yakındı, tek bir kötü yan hatırlamıyorum harika bir tatildi

Beautiful property, staff very personable and service was the best.