Italiana Hotels Florence

Very nice

On the website it said that there was a laundromat and there was not. No AC ? No safe working or refrigerator working in room. Only one staff member spoke the minimum English . No room service available. I checked out earlier, lost a day , so I can go to the crown plaza due to the fact that 2 rooms were broken into and had their computers stolen. I felt unsafe and did not have my room cleaned my whole stay. I couldn’t change my booking because it did not allow me to on the app. Will not recommend this place at all.

Clean staff friendly and awesome breakfast

good place to stay and safe

El hotel esta muy oscuro el recepcionista no muy buen trato

Hotel comodo e strategico in quanto ubicato appena fuori Firenze MA VICINO ALLE PRINCIPALI ARTERIE DI COMUNICAZIONE. PULITO, CAMERA SPAZIOSA E CONFORTEVOLE.

The best hotel with the best people!

Loved the stay and breakfast was great. Just a little too far from downtown Florence to make it worth it.

We booked with expedia and booked for the pool, there was no indication the pool was closed for the winter season. We specifically booked it to relax by the pool after many days on the road, and it was super hot that day. We then arrived to our room and the air conditioning had been shut of for the off season as well, the windows opened but we were then eaten alive each night by the mosquitos. The breakfast was good. There is no access to ice or an ice machine in the hotel, they sent us to a bar down the road to get some. no food at all or snack machines.The bar and restaurant were also closed for the season.

Room poorly cleaned

Het hotel is slecht onderhouden. We hadden waterschade in onze kamer (laminaat beschadigd, losliggend en bol). De badkamer zat vol schimmel. E.e.a. hebben we aangegeven aan de receptioniste (in T-shirt!!)....deze nam het voor kennisgeving aan... Vloerbedekking in de gangen zat vol vlekken. De inrichting van het restaurant had duidelijk z'n beste tijd gehad. Het restaurant had onvoldoende ruimte om een volledig gevuld hotel te kunnen bedienen. Bij het buffet grijp je regelmatig mis en ook het personeel is erg overvraagd. Het hotel claimt 4-sterren te zijn, maar dat is wel heel erg positief; ik zou het meer 2-sterren noemen...

Great location. Took public transportation to get around. Very assessable.

Where do I begin with my feedback, I will try to list all the issues: 1. Hostile and unfriendly staff. 2. Dark and dingy rooms with minimal lights. 3. The key card would not work at the end of the day each day of our stay coz as per them "the cleaning lady uses her card, so your card will not work" and they are not apologetic about any inconvenience they cause by saying - you are not the only one. 4. The breakfast staff stopped us from filling my son's water bottle in the morning even when we bought breakfast package for all four of us for three days. 5. Staff wouldn't let us heat our food from outside due to "safety reasons". We were there with 2 young kids and there was no empathy. 6. There was tea kettle in the room but only sugar packets, no tea/coffee to help us. Even after constant reminders, they would not provide the tea bags. 7. There was no shampoo/conditioners in the bathroom. They only had the Gel wash bottle which is attached to the wall of the bathroom. When asked front desk for shampoo, they said it is what it is in your room. So overall, pathetic stay. No wonder they dont have the room pics in their hotel page. Expedia should revise their ratings for this hotel so as not to misguide Expedia members into booking such pathetic hotels. Thanks, Tushita

Breakfast was very good love the pool view from restaurant safe parking

Hotel deprimente, lo unico bueno es la piscina y la cierran temprano, habitaciones deprimentes.

Beim Betreten des Hotels kommt ein unangenehmer Geruch auf. Auf den Decken waren nicht gereinigte Flecken vorhanden. Einige der Trinkgläser rochen schlecht. Das Frühstück wurde nur selten nachgefüllt, und manchmal musste man mehrere Minuten auf das Essen warten.

Fantastisk service och nära till center. Möjlighet att ladda elbil på hotellet - dock endast en plats.

No friendly and charging the city tax besides the hotel pay is ridiculous. They charge pay stay for each person which is not fair at all!

Súper!

The area is OK, about 15 minutes in car from center. The building is not in good shape, hotel needs to keep common areas clean, fresh and smelling like a hotel. The carpets, walls, doors, baseboards and overall shape of the building is terrible, even disgusting. The interior room is somewhat better. The wifi is bad service for work or streaming. Staff was OK but they took too long to check us in.