NH Pisa

Air conditioner not working or blowing air. Key dock at the entrance of door was not working. Staff told me to put both keys at tbe same time, but did not resolve problem. Twice they sent a tech person who tried to reset air conditioner with no luck. Never was granted my request to change rooms and had to sleep in a hot room until the last night when I had to ask front desk furiously and finally the last night at almost 11pm was when they changed us to another room.

Rooms well sound-proofed from the road, modern and clean. Opposite the front of the railway station and an easy walk into the old town.

Flott hotell med god beliggenhet, gangavstand til det meste.

Great location, everything is

Great location, everything brand new and super convenient. The staff were very nice and helpful, we loved our stay and would definitely stay there again whenever in Pisa.

Very nearby the train station, but without traffic disturbance. Good sleep quality and a good breakfast.

We were able to leave luggage before check in. Check in staff good. Room ok with decent double glazing. Fridge buzzed all night. Light from air con lit up entire room like a lamp and flickered. The smart tv wasn’t available in either room and no channels in English. Disappointed I was expected to pay for premium wifi. Breakfast ok. Location great for town and airport.

Good location opposite the train station, so it’s handy as a base for day trips out. Rooms could do with an upgrade, and the hotel doesn’t really have anything in the way of facilities such as a restaurant or bar.

Room was hot on our arrival, so I asked the front desk lady to set the thermostat lower, a maintenance guy came to the room with attitude and told me the AC was working fine, after two hrs waiting to see if the room cooled down. I went back to tell the front desk lady that the tech did not fix the issue and she told me nothing she could do, instead of providing another room.

The location is perfect because it’s near the railway and bus station, but is quiet. The property is well maintained and the staff is very helpful. The shower head is huge with a fine mist that adds to the shower experience! Only problem… no door on the shower (only a glass wall) gets the bathroom floor very wet. Wonderful hotel!

RUDE STAFFS. On our first day check in, we were planning to sit down and rearrange our suitcase before check in, desk was busy with 2 lots of customers waiting so we walked towards the tables and chairs that's further down the lobby, then the staff Jolanda shouted rudely to us in front of 10+ customers "do you have a reservation with us?" We politely replied yes and we just wanted to rearrange our luggage. But honestly? Being shout at in a 4star chained hotel? Weren't they trained to show respect? Couldn't they just walk 10 steps and come to us with a polite manner and ask? Making us look like we just tress-passing. Also, on our second night, on 11/09 night, that male staff's attitude is ridiculous, we tried to for extra towels delivered to room, he said he is on his own we have to go get it, reasonable, but when we got down, he kept questioning and doubting us saying there's towel in bathroom, we said yes but we would like extra ones, he rolled his eyes and said something in Italian and stormed in ti get the towel for us. What on earth is this hotel staffs' attitude, 4 star? I bet premier inn and travel lodge staffs are more polite then them. PLUS, you can hear EVERYTHING from next room through the aircon-ventilation opening, 3am in the morning shouting and laughing next door like there's no one there, should've brought ear plugs. So disappointed in NH Hotel. 2 star Max.

La colazione era ottima. Lo staff che gestiva la colazione molto gentile. La camera bella, il letto comodo, armadio comodo, tende blackout. Il bagno era bello (pulita e la doccia a pioggia comoda ma serve più luce vicino allo specchio). Ho preso una doppia basic ma buona per il.prezzo. Lo staff al front desk molto gentile. Ero a Pisa per una visita in ospedale e avevo bisogno di stampare un esame che il signore l'ha fatto molto volontieri e mi ha salvato tempo ed energia in un giorno non stavo bene (ho una malattia neuromuscolare). Apprezzo pure l'attenzione del manager che si è presentato appena sono arrivata dato uno scambio all telefono molto spiacevole con una dello staff la sera precedente riguardo la possibilità di fare checkin prima se fosse pronta la camera (ho una malattia neuromuscolare e soffro di sincope neuromediato). Avevo scritto subito una lamentela a Hotels.com (chat assistance) e il signore ha subito mandato un email al manager sottolineando la situazione (che ho apprezzato tantissimo). Al giorno del check-in Il manager del hotel ha affrontato la situazione con molta professionalità e mi ha fatto trovare la camera pronta (alle 13) un gesto che è stato un gran.aiuto. Inoltre altre volte durante il soggiorno si è espresso la sua disponibilità. E lo staff sempre molto.cordiale nei miei confronti.

Opposite the train station, very comfortable. Lovely bathroom.

Vi skulle bruge en nat i Pisa og valgte NH fordi, at jeg kender brandet. Hotellet er beliggende lige overfor stationen og i - hold fast - gå afstand fra lufthavnen. Bag hotellet er der en parkeringskælder, så der er gode parkeringsmuligheder. Personalet var yderst hjælpsomme og løsningsorienteret, men min manglende sidste stjerne skyldes ganske enkelt, at det flotte værelse udsigt til banegården blev skæmmet af et lydvindue, og det var derfor svært at åbne vinduet og nyde indtrykkene fra gaden.

Excellent location opposite the station. Modern and clean. Good breakfast although more expensive than some at 15.9 euros. Friendly staff. Our o my disappointment Trent was that the room had disabled aids which meant the sink was too low and the loo too high but as we only stayed one night, this was not a problem.

Adjoining rooms have very little sound insulation so all noises can be heard from the room next door.

Muy cerca de la estación del aeropuerto

This hotel is in a great location for the station and a 30 minute easy walk to the main attractions

I recently stayed at NH Pisa and, while it technically qualifies as a four-star hotel, it feels like it's at the very bottom end of that category. The biggest issues were cleanliness and overall upkeep. There was mold in the bathroom, and the hallways had a noticeable unpleasant odor. The room itself was functional, but many of the amenities and finishes felt dated and below what I would expect from a four-star property. The mattress was overly springy and not particularly comfortable, making it difficult to get a good night's sleep. Even something as simple as the pillows felt inadequate, both in quantity and size. I was also disappointed by the service. The front desk staff and door attendant were unfriendly and unhelpful throughout my stay, which left a poor impression. Additionally, travelers arriving late should be aware that the hotel does not offer any airport shuttle or transportation service. My flight landed shortly after midnight, and I ended up walking roughly two kilometers to the hotel in the summer heat. That said, not everything was negative. The air conditioning also worked exceptionally well, which was a major plus given the extremely hot weather during my visit. Overall, NH Pisa is convenient for rail travelers and has effective air conditioning, but the cleanliness concerns, uncomfortable bedding, lackluster amenities, and poor customer service make it difficult for me to recommend as a true four-star hotel experience.

I provided my Minor Discovery number as soon as I made the reservation via message, but it wasn't included in my booking, so I couldn't earn points even though I always stay at this chain!