Hotel Maya Yucatán

I regularly stay in hotels all over Mexico a few times per month for my work , unfortunately I have never had a worse experience than I had at Hotel Maya Yucatan I expected that it being associated with Kavia a large chain , it would be ok, but boy was I wrong! First off the hotel room was a lot more run down that it shows in the pictures , it needs a lot of maintenance, there was mould in the shower corners as well as in and around the faucet, then the linens were stained , the towels some of them either had stains or had rips , they never even left a had towel for us , and in some days they didn’t even change the towels But that was not the worse , during more than half of my stay there was no hot water when I needed to shower. Now I was there for work and had to be out by a certain time , and everytime this happened I called reception , and either they didn’t answer or they just said it would be fixed shortly and an hour later I still couldn’t take a shower and I was late for work , thanks to this The only way the staff would actually do something about it ( and even then it would take them 20 mins plus) would be if we physically went down to the reception and refused to leave them until they fixed it, this didn happen only once , it happened 4 times And on top of it the attitude from the staff was horrible , instead of helpful … Oh yeah and on the last day there was a dead cockroach outside of our room that no one ever swept up Save your money and don’t stay here !

EL PERSONAL AMABLE, PERO LA HABITACIÒN OLÌA MUY FEO

La bienvenida fue calida y servicial, muy atentos, las habitaciones están preciosas, muy cómodas y limpias gracias al personal de limpieza, una alberca bastante"instagrameable" quizá el único inconveniente, fue el echo de no tener un frigobar!!!! Pero se perdona jaja, es muy bueno aún así sin el frigobar llevaré una bolsa de hielos y una hielera jaja

Un hotel ya un poco viejo, creo que pueden mejorar las instalaciones y la limpieza en áreas comunes.

Bueno

Habitación sucia, instalaciones muy viejas, la puerta ni siquiera abría bien. Que sea un hotel de bajo costo no significa que parezca casa abandonada. La almohada evidentemente estaba usada (olor a saliva en la funda) y mal olor en general. No volvería, además de que hay mejores opciones por precios similares.

Old hotel but clean

Las habitaciones ya están un poquito viejas, el primer día estaba un poquito sucio el suelo.

Excelente ubicacion para hacer muchísimas actividades

Ubicación buena cerca del centro, personal amable, instalaciónes vieja y descuidadas

Hotel Maya Yucatan by Kavia. Merida,Yuc. bn Review. First of all, my compliments to the photographer. The hotel IS NOT like it shows on pictures anymore. I DO NOT RECOMMEND IT !!!! This hotel clearly needs maintenance badly, the first room they put us in on the top floor had a strong humidity odor, mildew growth on the ceiling, and warped floors. Definitely nothing like the pictures we saw on Expedia. Shame on Expedia as well, for not checking what they are selling ! I will not even mention their silly excuse at the front desk about our complaint of the room condition…However, they moved us to another room, and let’s say it was “a little better”, if you don't mind waiting 3 days for them to replace the shower head, while you have to shower with the water coming out of the broken side of the shower head (actually, the videos that we have of the shower are kinda funny) Anyway, my advice to everyone that reads this review is NOT TO STAY IN THIS HOTEL. On top of everything, the night before our check out, some of our things were missing… I do have to say, however, the people in the hotel were nice. My guess is, there is a serious management problem. There are MANY little hotels nearby, cheaper and way better. The only reason we didn’t move out was because our daughter had an operation in Merida, which was the only reason for our visit. Kindly The guest you will never see again.

El internet es de baja intensidad, no hay en las habitaciones buena señal.

No puedo calificar el servicio de internet, porque simplemente, no hay, así como tampoco hay televisión. La limpieza deja mucho que desear, así como la atención del personal. Y por si fuera poco, puertas rotas y muebles ya muy dañados.

The towels were old. The door look like was broken into. We had to be asking for floor mat for the bathroom every day. No comfortable mattress just look like a boxspring..

Viejo, sucio, descuidado

Se ve muy descuidado el hotel se rentaron 3 habitaciones no tenían cobertor pedimos y solo tenían uno las habitaciones no cuentan con plancha las tienes que solicitar en recepción y sujetas a disponibilidad en una no servía la chapa de la puerta del baño la tuvieron que cambiar estando ya ahí el piso está descuidado bueno todo en general él estacionamiento alterno es otro tema no hay comunicación directa con el hotel y se ponen pesado el personal lo único rescatable es la ubicación

Stayed in two different rooms. Both should be renovated. Shower leaked at the bottom in one. The other by the pool smelled meldewy/moldy. Looked like it had surface mold that was just painted over. Didn't even have fitted sheets, just regular sheets draped and tucked on the mattress. Pool needs to be cleaned more often and the sides of it scrubbed. There needs to be "Do not disturb" signs available. Gym is terrible, sparse, outdated. Something fell apart while I was using it and another made this loud sound. Staff are lovely though! Good central location. Not all hotels even have a pool at this price. more often

Buena estancia. Agua caliente .ubicacion centrica. Amables. Alberca buenas condiciones

La habitación no estaba en buenas condiciones, las fotos tienen filtro El personal todos muy amables eso si

The area wa ok,but poor property maintanace ,small rooms,bad condition of the tiles woodlike floor scratced and uneven.