La Casa de la Marquesa

Great location in the historic city center, friendly staff, clean room, historic building with interesting design

Let's start with hospitality, none of which was present from the beginning to the end. The charms of the place wears off when you have such terrible plumbing and wifi. The hotel was freezing cold and regulating the heat was tiresome. The wifi was something I have never seen, in and out constantly. It was impossible to work unless I went to the lobby. The bathroom was two rooms, but the shower had no curtain. Yea, the entire floor got wet when you showered. I stopped trying at one point given how hard it was to regulated hot and cold. The coffee in the room was some nondescript battery acid. The location is ideal and if it were run by folks who were eager to share and intrigue guests with its history, it would be great. As it is now, it is a sad story and very hard for me to recommend. I was happy to move on.

The Front Desk staff is rude, not welcoming we think that is was just Daniela but every single one of the front desk staff was rude, not attentive. The hotel do not have bellboy and the bathroom st both of our rooms were pretty poor conditions. In general the hotel is a jewel cause the history and location, but is shame the poor m and maintenance for a building of that importance. In history. Breakfast is average but Delmy is amazing and the only person that knows what service means.

Buena gente ayudanco.

O Hotel é lindo e tem história!! O atendimento foi excelente, moças que atendem são muito gentis, parabéns! Somente o café da manhã que não estava muito bom, limitado demais.

Nos salimos a las pocas horas de hacer check in. Desde el momento de registrarnos, la chica de Recepción estaba bostezando, nos entregó la habitación con mala cara. Aunque hay convenio con un estacionamiento, éste no tenía cupo cuando llegamos, ni tampoco es de 24 hrs.. La TV difícil de usar y no nos apoyaron.

this historical gem is worth seeking out. power was out in town the night we stayed (all part of the adventure) so they treated us to breakfast. the room was spotless and the staff was incredible. the grand piano being played while eating breakfast was a plus. we will return to stay longer someday!

Daniela was awesome. The rest of the staff was NOT.

La habitación estaba muy sucia, había pelos en sábanas y almohadas, es baño tampoco se veía muy limpio

The hotel is a landmark and is exquisite, albeit in a worn-in way. The location is excellent -- couldn't get any better. The staff was very helpful and friendly. However, the room was old, worn, and tired, and lacked amenities. Given the fact they claim to be a "luxury hotel," it was sorely lacking in so many aspects and it is most definitely not "luxury." Most of the towels were old and worn; the bathroom, whilst large, had very old plumbing and fixtures. One had to wait for the hot water to get going. We were grateful the hot water was working in our room, because several other guests could not get theirs to work. Sometimes the maid-service would give us plenty of towels, other times, not. They did not provide us with toilet paper when it was very low, we ran out, and had to ask for more toilet paper. After the second day, a coffee machine mysteriously showed up in our room. The day after that, we were not provided with any refills. The TV did not work. There was no mini-bar/fridge. The armoire was large, but the bar to hold up one's clothes was not horizontal, it was slanted from back to front, and some of the hangers were broken (my husband repaired them). The internet connection was very slow. There was no concierge. We were very reluctant to eat in the restaurant, because when we arrived, my husband read some reviews about the kitchen situation, so we passed on dining in the hotel's restaurant. We will likely not stay again at this hotel.

No comment

No free breakfast but 20% off. Beautiful property. Housekeeping did not replace bathmat, water and coffee . Friendly,helpful staff. Loved my room.

No free breakfast Charged $200 pesos for 3 lousy tea bags No bottled water in the room on arrival no proper glasses No house keeping no service No place in the bathroom to put your toiletries Warm and cold water didn’t mix well in the shower The hotel lobby depressing the hotel needs a renovation

Unbelievable place to stay Love it

El hotel es increíble! Pero pésimo lo del estacionamiento, llegas y te mandan a otro hotel que está como a 5 cuadras y te toca llevar tu coche a ti mismo porque no hay un valet que se encargue de tu auto! Es decir, cuando llegas puedes dejar tus maletas hasta que dejes tu coche en el otro hotel Pero de salida te toca llevar a ti mismo todas tus maletas 5 cuadras para llegar a tu coche he irte ! Muy mal eso ! Ah y solo ponen un jabón!

Very convenient to points of interest in the city. Safe walking area. The hotel is beautiful and very historic. Everyone should get to know the back story. I never ate there, so can’t review the food.

Beautiful hotel and well preserved. Food, especially breakfast buffet, excellent. Our room needed better lighting and a small nightstand beside the bed. The room was not prepared for three people (towels, coffee cups, bottles of water) although that was the reservation. No instruction for parking so we had to pay $468 with NO information how to eliminate or reduce this cost. Otherwise i would highly recommend.

Muy buen trato, en general muy buenas instalaciones únicamente la cafetera del cuarto tenía un sabor a plástico, y la secadora no funcionaba. Pero en general muy bien

It was 1st class, safe, and very enjoyable

The experience was absolutely wonderful