La Casa de la Marquesa

Personal descuidado ya que después de las8:00 pm cierran las puertas de acceso al hotel y tardan en abrirlas más de 40 minutos, no están atentos al huésped El personal deja abiertas las puertas de las habitaciones sin consideración, que puedan entrar cualquier persona a la habitación, son demasiado descuidados. El desayuno es muy lamentable para lo que cuesta , muy malo

El desayuno muy malo Ubicación muy buena

The boutique hotel Positive: The house itself is a pretty well-kept, quaint relic. The rooms and hallways are charming, and you can genuinely feel the history in the space. It’s also located in a very convenient, strategic area. Negative: It’s noticeably smaller than it appears in photos. There’s no rooftop access, and the ground floor has built-in shops that take away from the exterior charm. Management Positive: The valet, servers, and cleaning staff were polite and attentive. One plus is that you can come and go at any hour without issue. Negative: The receptionists were unwelcoming, inexperienced, incompetent and passive-aggressive. I specifically booked a room that included a patio, but upon arrival, I was placed in a room without one. After a series of excuses—and only when I was ready to leave—they moved me to a room with a very narrow balcony that was covered in pigeon droppings, with pigeons actively nesting there. It was essentially unusable but I decided to be flexible. I also asked for a tour of the house and was again met with excuses by the receptionist. Ironically, the valet stepped in and was kind enough to give me a tour instead. Given that this is a historic landmark, it naturally attracts tourists. However, the receptionists seem to allow almost anyone to walk in at night and wander through the property, even reaching the second and third floors where guest rooms are secured with older-style locks that aren't particularly robust.

El personal muy amable nos cambiaron de habitación porque no funcionaba bien el aire acondicionado

Did not have a car

No, It's hard to park. Especially in weekend.

Great location in the historic city center, friendly staff, clean room, historic building with interesting design

Let's start with hospitality, none of which was present from the beginning to the end. The charms of the place wears off when you have such terrible plumbing and wifi. The hotel was freezing cold and regulating the heat was tiresome. The wifi was something I have never seen, in and out constantly. It was impossible to work unless I went to the lobby. The bathroom was two rooms, but the shower had no curtain. Yea, the entire floor got wet when you showered. I stopped trying at one point given how hard it was to regulated hot and cold. The coffee in the room was some nondescript battery acid. The location is ideal and if it were run by folks who were eager to share and intrigue guests with its history, it would be great. As it is now, it is a sad story and very hard for me to recommend. I was happy to move on.

The Front Desk staff is rude, not welcoming we think that is was just Daniela but every single one of the front desk staff was rude, not attentive. The hotel do not have bellboy and the bathroom st both of our rooms were pretty poor conditions. In general the hotel is a jewel cause the history and location, but is shame the poor m and maintenance for a building of that importance. In history. Breakfast is average but Delmy is amazing and the only person that knows what service means.

Buena gente ayudanco.

O Hotel é lindo e tem história!! O atendimento foi excelente, moças que atendem são muito gentis, parabéns! Somente o café da manhã que não estava muito bom, limitado demais.

Nos salimos a las pocas horas de hacer check in. Desde el momento de registrarnos, la chica de Recepción estaba bostezando, nos entregó la habitación con mala cara. Aunque hay convenio con un estacionamiento, éste no tenía cupo cuando llegamos, ni tampoco es de 24 hrs.. La TV difícil de usar y no nos apoyaron.

this historical gem is worth seeking out. power was out in town the night we stayed (all part of the adventure) so they treated us to breakfast. the room was spotless and the staff was incredible. the grand piano being played while eating breakfast was a plus. we will return to stay longer someday!

Daniela was awesome. The rest of the staff was NOT.

La habitación estaba muy sucia, había pelos en sábanas y almohadas, es baño tampoco se veía muy limpio

The hotel is a landmark and is exquisite, albeit in a worn-in way. The location is excellent -- couldn't get any better. The staff was very helpful and friendly. However, the room was old, worn, and tired, and lacked amenities. Given the fact they claim to be a "luxury hotel," it was sorely lacking in so many aspects and it is most definitely not "luxury." Most of the towels were old and worn; the bathroom, whilst large, had very old plumbing and fixtures. One had to wait for the hot water to get going. We were grateful the hot water was working in our room, because several other guests could not get theirs to work. Sometimes the maid-service would give us plenty of towels, other times, not. They did not provide us with toilet paper when it was very low, we ran out, and had to ask for more toilet paper. After the second day, a coffee machine mysteriously showed up in our room. The day after that, we were not provided with any refills. The TV did not work. There was no mini-bar/fridge. The armoire was large, but the bar to hold up one's clothes was not horizontal, it was slanted from back to front, and some of the hangers were broken (my husband repaired them). The internet connection was very slow. There was no concierge. We were very reluctant to eat in the restaurant, because when we arrived, my husband read some reviews about the kitchen situation, so we passed on dining in the hotel's restaurant. We will likely not stay again at this hotel.

No comment

No free breakfast but 20% off. Beautiful property. Housekeeping did not replace bathmat, water and coffee . Friendly,helpful staff. Loved my room.

No free breakfast Charged $200 pesos for 3 lousy tea bags No bottled water in the room on arrival no proper glasses No house keeping no service No place in the bathroom to put your toiletries Warm and cold water didn’t mix well in the shower The hotel lobby depressing the hotel needs a renovation

Unbelievable place to stay Love it