Pestana CR7 Marrakech

Hotel au coeur de la ville avec le décor marocain mais les prestations hoteliere d'un grand hotel européen avec la serviabilité et la gentillesse des marocains qui y travaillent. Hotel de grande classe luxueux Seul petit point negatif l'espace piscine meriterai d'être plus grand pour le standing et la capacité de l'hotel en terme d'affluence. MERCI pour ce sejour magnifique

Other than the loud nightlife, enjoyed every second. Room was clean, had everything we needed and staff was pleasant..

Bonjour, Je tiens à exprimer ma profonde déception concernant la qualité du service, et en particulier la négligence de certains membres du personnel. Cela me peine de le dire, car je sais que beaucoup d’entre eux sont souriants et serviables. Cependant, il est regrettable de constater que l’apparence semble jouer un rôle important dans la manière dont les clients sont traités. Certains employés adoptent une attitude presque soumise envers certaines personnes perçues comme « étrangères », tandis que d'autres, pourtant Marocains résidant à l’étranger (MRE), sont parfois traités avec désinvolture, voire déconsidération, simplement parce qu’ils sont discrets et simples dans leur manière d’être. Cette différence de traitement est extrêmement décevante et inacceptable. Par ailleurs, l’état de la salle de sport laisse également à désirer : plusieurs tapis de course ne fonctionnent pas correctement, ce qui est très insatisfaisant. Je tiens malgré tout à remercier chaleureusement Karim et Hamza pour leur bienveillance, leur écoute et leurs excuses suite à l’inconfort que j’ai pu ressentir. Leur professionnalisme mérite d’être souligné.

Excellent, personnel au soin réception ménage etc au top je recommande.

Nice place

The hotel was amazing in location, service, cleanliness, size of the rooms, breakfast and cooperative of the staff.

Perfect!

It was our first time at Morocco and based on the online pictures the Pestana CR7 was not what we thought it was. To start the AC was poorly working in our room and for the most part it smelled like smoke. To add the bathroom door was a clear glass bathroom door giving you no privacy at all. I seriously expected more for the price and for the person who owns it.

Overall we enjoyed our stay. Upon request the staff changed our rooms to a quieter area. Rooms are spacious. Bedding is good. The hotel is hanging on to its “modern” past but now needs to update. Breakfast was good. Nice upscale area and plenty of places to shop and eat, Good place

Incrível, muito bem localizado, silencioso, atendimento espetacular, excelente café da manhã

Bien

Excellent breakfast

Hotel confortável, café da manhã com bastante opção mas esperava mais por ser um 5 estrelas. Não achei o quarto tão aconchegante, apesar da cama ser muito boa, e o banheiro era pequeno. A academia tinha pouco equipamento. No entanto, o complexo onde o hotel fica tem bastante opção de lojas e restaurantes.

Por ser da rede pestana, criamos uma expectativa grande, mas nos surpreendeu de forma negativa.Os quartos que ficamos parecia um flat sem móveis, banheiro extremamente pequeno e sem muito conforto, ame noites sem qualidade, a porta do meu quarto não trancava, o café da amanhã bom e bem sortido, funcionários solícitos e educados.

Very Nice location. Between city and airport. Staff very helpful. Room nicely appointed.

Hotel excelente, limpo, staff agradável

Very nice

The staff were extremely helpful and friendly at all times and are a huge credit to the hotel. The building despite being only a few years old is starting to look a little rough around the edges with issues that could easily be fixed with some simple maintenance (eg blocked drains, damp around the edge of the wall adjacent to the shower), the pool area is lovely, but really not big enough to accommodate so many guests, consequently we often failed to find a sun lounger to lie on. The buffet breakfast was good, however the coffee needs a major overhaul (perhaps the machines simply need cleaning?). We ate once in the restaurant and had the worst meal of our holiday: cold tough steak that took a long time to arrive despite only one other table being occupied with guests. If we had only left the hotel on the first night we would have discovered an amazing array of restaurants on our doorstep. The hotel is on M Avenue: it is extremely luxurious and felt very safe. The one major criticism however was the horrendous noise made from the bar on top of the building (owned by another company). At least 4 out of 7 nights it was like sleeping inside a nightclub!! The noise didn't stop until 1am! What a bizarre place to allow a bar with a DJ! Our first room was beneath the DJs booth and despite being moved to the only other available room (2 floors down), we could still hear the music word for word!!

The absolute best time. Impeccable service, really amazing experience

Excelente hotel ubicado en la zona nueva de Marrakech. Habitaciones súper cómodas y muy buen servicio. Nos dieron upgrade. Pestana gran hotel de cadena.