The Glenburn Hotel

The Glenburn Hotel has outstanding views from the hotel restaurant / lobby area, so I enjoyed it as much as I could since my room looked on to the roof, blocking the view. A little misguided from the outstanding photos on Expedia. The staff were very accommodating and welcoming and I really enjoyed my walks in the lovely area of Rothesay. This coastal town allows you to feel disconnected, without having to be too far from the mainland. I would definitely suggest taking a taxi from the ferry if you have any mobility issues or large pieces of luggage. The hotel is on top of a hill, so could be a challenging climb

To describe the Glenburn as tired is a little understatement - it's comatose. Such a shame as it's in a magnificent position with amazing views and in it's hey day was THE place to stay. This hotel needs money spent on it. Fingers crossed someone will see the potential and renovate. We didn't eat in the hotel apart from breakfast which was generous if a little uninspiring. Feels like a budget coach tour hotel - though we paid over £100 for a double room for the night! I like old buildings and quirky hotels - but they need to get the basics better. Needs to be cleaner and fresher throughout.

It was suiable for my purposes. My job ladted longer than expected and i had to stay another night on the island. The hotel had rooms at shorf notice. A bit dated looking but it was clean and comfortable.

very nice room. will come back again.

Its a great place and some staff are wonderful but for the second time I was accused wrongly of owing them money on departure (it was paid in advance) by a very agressive and extremely rude and uncooperative mature woman, causing offence and embarrassment in front of other guests.

The Glenburn has seen better days. The decor is a bit tired and in need of refurb as as the bathrooms. But. it's clean, tidy, food was good, staff were terrific. So as budget stays go, it's hard to beat. The building itself looks like a 5 star hotel in images but that's not the case internally anymore. Wouldn't take much to transform the place, but i guess the investment vs return just isn't there anymore - which is a shame.

My sister and I had a really lovely stay at the Glenburn Hotel over the weekend and it was fabulous to see it open again after the new owners re-opened it earlier this year. A truly iconic hotel with lots of character, stunning views over the harbour, lots of history, and much to offer. We will be returning to the hotel again in 2025 when further refurbishment works during Dec to February 2025 are finished. All the hotel staff were welcoming and friendly. Special thanks to Michael, Niall and Debbie in the main reception and also to Thomas who looked after us during our stay which was acknowledged and appreciated. Good luck with ongoing renovations which will be appreciated by a future guests staying at the hotel.

It’s old and has retained its elegance

Food was deeply uninspiring

I had a great time

I was looking forward to my stay here, after looking for Wheelchair Accessible hotels within budget. Online the Glenburn Hotel is listed as being wheelchair accessible - I had a phone call after sending an email and a message on Expedia about being a wheelchair user. I was told that there was a ramp however the gradient was no longer safe and there was around 8 steps. And they would make sure i was given a room with a walk in shower - which also did not happen and i couldnt even get my small 14inch wide wheelchair into the bathroom in our room. I am an above knee amputee who can use crutches to hop and navigate stairs and the toilet but it is highly exhausting. I appreciated this phone call as a heads-up however, the number of stairs was downplayed, there were roughly ten stairs to get up to the outside of the hotel, another two steps to get in the front door of the hotel, and we were also told that I had another 3/4 stairs to navigate as there were only twin rooms without steps and I had booked a double room. In future it would be helpful to be fully transparent about the amount of stairs at the property as I had planned my day and trip with the information in mind that i had to tackle 8 steps and had to end up doing double that. i was not told at this point that their double rooms were only accessed by stairs. While the ramp is unsafe due to gradient i think it should be made clear that your hotel is not wheelchair accessible at the moment.

Staff were not trained in hospitality very well .

We had a lovely room with a great view. The large Victorian spaces of this hotel were kept very warm and comfortable. Fantastic views over tge bay, we watched the dolphin or porpoise play one morning.

Lovely period building. I had a room at the front of the hotel which had a lovely view across to the msinland.

Great stay only issue were the flood lights that are used at night are directly facing bedroom windows and even with curtains fully closed still lights up the room, it also prevents enjoying the view in the evening as you can’t see anything as the lights are so powerful.

At one time this property would have been grand but unfortunately it needs a lot of work done to improve it. The main floor was the only area that was kind of clean. The staff could use training as they seem to be unorganized and often idle. The outside table's never got cleaned over the several days we had been there. The room we had smelled of mold and there was signs of water leaks. There was a newer acrylic tub that had been installed in the bathroom that when you stepped in it, it felt like you would break through the bottom of it. It felt very sketchy and unsafe. The only positive is the beautiful view and the gardens going down the hill are lovely.

I will start with the positives. The staff were very friendly, the bedroom & bathroom were a good size. The shower was really powerful. The bed & pillow were very comfortable. The gardens were very nice & there was a great view from the terrace. However, the hotel in general was very tired. What appeared to be the original entrance for reception was taped off with red & white plastic tape preventing access from the car park. There was a gap under the bedroom door into the corridor. The bedroom floor was a bit wonky & creaked loudly. The bathroom door didn’t shut properly & the hot tap in the sink didn’t turn off fully. The view from our window was of the roof tops in an internal courtyard. There appeared to be some kind of extractor fan running in the courtyard, which whilst not loud, was continuous. This was obviously a very grand hotel in its day, but shows it’s age.

Requires updating. Shower Matt had mould, the shower tray had mould, the was a leak in the bathroom window and the sill was rotting. One bedroom window had a crack in it. In the stairwell you could see damage in the walls and ceiling from rain. Couldn’t use the front entrance due to damage. Breakfast was good but expensive. Room was cold even with heating on. Towel rail in bathroom didn’t work. Bedding was clean but carpet had stains on.

Very good

Spacious room, comfortable bed and good breakfast.