Hesperia Presidente

Dropping off bags early, I was asked for all passport & credit card details for security. For unknown reason, had to do it all again when room was ready couple of hours later at scheduled check in time. After doing hotel pre-check in several days before my trip, had to do it all again on arrival as well. At check in I was also queried about age of my son. I stated clearly that he was 16, showed the booking and they also had his passport details. The woman on reception proceeded to tell me he is classed as an adult - their hotel (and many other she told me) class anyone over 13 as an adult. I informed her that when booking through Expedia, the child age was up to 17. Felt quite uncomfortable & nervous that they were going to force me to pay extra, or even not honour the booking. When I got to my room, there was no extra bed added for my son. When I went back to reception to query this, it was a manager who dealt with me and told me that the bed WAS scheduled to get delivered to the room - I would have thought it should have been done in time for the 3pm check in though. The first member of staff then proceeded to talk loudly to me over other customers that she was serving, to say she had already explained there was no bed because my son was classed as a child on the booking. A bed was finally delivered about half an hour later. All other staff during our stay were very good, but those on reception made it a very nervous and uncomfortable. Expedia & hotel need to clarify ages!

Property was very central but a bit oudated and could be cleaner in certain areas.

We stayed at this hotel and had a great experience. The staff were friendly; the location was excellent, right in the heart of a vibrant area. The hotel was very clean, and the breakfast was also very good.

Perfecto

A nicely located hotel, but pricy and as some noise from the streets around. The reseption area is nice, and the rooms are ok. Shower and toilet without a proper door, but beds are good to sleep in. Breakfast was so pricy we skipped it.

Great bed, shower & size was good.. fantastic breakfast.. all staff were very helpful. bit of a corporate hotel & could do with new carpets or a good clean .. away from the old town but we thought it a good thing.

It was very noisy at night because there is a night club across the street. Noise until 5am.

It is very well located, within walking distance of many amenities and shops,

Nice hotel, friendly staff, convenient location.

From check in to check out this was a great experience for us. Excellent level of service from all staff we encountered. Always a warm welcome from reception staff and helpful any time we had queries and requests. Room was kept spotlessly clean. Older hotel so room was larger than standard Barcelona hotel rooms. Room had been refurbished though so all mod cons. Nicely decorated. Large bathroom area with separate vanity area, shower and toilet. Fridge with water replaced every day. Lor coffee machine with decaf and regular pods replaced daily. Selection of teas. Huge choice of dining nearby. Everything from bakeries/cafes to speciality restaurants. Plenty lovely local bars around too. So much to choose from within 10 minutes walk. Walkable to Plaça Catalunya, Plaça Espana or Parc Guell within 20 minutes. Many local parks, attractions and shops close by. 3 Metro stations within 10 minutes walk too. I should mention that our room was on Diagonal side so there was traffic noise. Slightly mitigated by secondary glazing but you still heard traffic 24/7. Not a deal breaker for us as the benefits of area and hotel outweighed the possible noise issues. We'd definitely stay again!

Gostei bastante do quarto 301 onde me hospedei. Agradeço o esforço do Sr. Sergio, membro da Staff do hotel, pelo cuidado em oferecer um quarto de meu agrad

nettes Personal an der Rezeption

Excellent service. Very nice room, very clean. Would definitely return and recommend 100%.

Junior suite very comfortable, but somewhat noisy (from street)

The staff is amazing!!

Great area to stay and access to the store around. Staff was welcoming and provided recommends where to eat!

It’s nice place to stay, but advertise a dining room and bar and neither are ever open!!

Loved the location, staff was very attentive and nice, rooms were clean, would stay again or recommend!

+ Staff were very friendly and helpful. + My room was very clean and comfortable. + Probably the fastest internet that I have used in a hotel. +The breakfast was really outstanding, I really enjoyed it. +The hotel is perfectly located in an elegant quarter of Barcelona. A bit away from the most populated touristic areas, which I liked a lot, actually. But you need to walk 8-10 minutes to get to a metro station. +The area feels very safe, even late at night.

Very clean staff very friendly and close to public transportation