DoubleTree by Hilton New York Times Square West

Great service and close to everything

It took almost 2 hours after arriving at the check in time to get a room. The lobby was overflowing with people and luggage for hours prior to check in and still for a few hours after check in as we all waited for our rooms. Bring earplugs because the noise from the halls is a lot while trying to sleep. And prepare to always wait 5-10 min for an elevator because they are very slow. Also the lighting in the room was minimal and made it hard to get ready in the mornings. Some of the good things: bed was very comfortable and they were willing to store our luggage for free.

Propert was small and there was damage everywhere inside the room

The hotel was amazing and the staff was super nice and helpful! Dominique & Jane checked in and helped us enjoy our stay even more! Loved the rooftop bar. Pretty decent price for Times Square! Everything is in walking distance or a train away!

Proximity

Great location

Problemas con el aire acondicionado. Solo 4 ascensores para todo el hotel. El tiempo de espeea llego ser de 15 minutos para bajar del piso.

The room was a little small but it was ok.

No microwave inside rooms.

It is a nice hotel within walking distance to theater, dining, shopping.

Staff front desk very nice

Property was clean and appeared as advertised. Check-in was a lengthy process due to a very long line and limited staff of only 2 at 3:00 check in time. There was not much of a view, our 5th floor room overlooked a lobby or sitting area of some sort. The roof bar is just that, only a bar, where you must be 21 or older to enjoy the views. The elevators were very slow and crowded. We had to wait for several minutes to get to our rooms from the lobby. On Saturday night 2 of the elevators were only used for roof top bar patrons, one elevator was out of commission- used for laundry delivery and the last and only available elevator could be used by guests! Of course this would have taken an extremely long time but we were able to walk to our rooms on the 5th floor with some help from some guests who opened an emergency exit door for us. Overall it was a pleasant stay and the cheapest tastiest pizza at 2 Bros is a short walk away as well as a nice coffee shop right next door. I would recommend this property but do your research to ensure it meets all of your needs.

The elevators took forever, room was smaller than advertised or shown online. Remote/TV had issues. The pictures and reality are different. The hotel could use some updates. Staff were good!

It was ok for the price. Our biggest problem was the elevators. We stayed on the 5th floor but every time we tried to get on the elevator going up or down it was always full. And housekeeping came in while we were in our room; asked if we needed anything and we asked for towels only, she then proceeded to walk around us emptying trash etc, while we were sitting on the bed. Also, they ran out of warm cookies so we didn’t get any at check in.

We will definitely stay here again. Located within walking distance of everywhere we wanted to go. Clean property and very nice staff.

We had a really bad experience. We had booked two similar king-bed rooms at the same price, but they gave us one small room and one big room. In the bigger room, the AC was not working, the bathroom door was broken, and the sink was clogged. When we complained, they gave us another room, but that room smelled of smoke and the flush was not working. Really bad experience will never book again

Front desk was great help

Worst experience ever. Air conditioning barely works in some room. Keeps on switching us rooms and its not easy to move luggages since they dont even a person to help you move. They try to accommodate too many people without providing them good service. They are more of a quantity over quality type of hotel. They said they would refund us two nights for one room and one night for other room but during checkout they made it a big ordeal since the manager wasnt here and couldnt refund us right there and then. Worst stay ever. Would not go back find somewhere else

When we checked in the hotel seemed ok till we got to the room. The room was a very, very small there was barely room for our two luggages but that’s expected in NYC. The major problem was the room was very hot, we turned on the air and left to explore the city. When we got back later that night around 11:30pm it was still hot so we called the front desk and they said there’s no rooms to switch you too and they can’t have anyone come look at it i’ll tomorrow. we sweated all night long the next night was worse they said they fixed the problem so it was semi cool when we arrived back to the room but it got progressively hotter as the night went on and guess what the service guys couldn’t come till the next day ..it was so bad like we had the heat on ..so hot that i woke up and threw up in the middle of the night from overheating. it wasn’t till the third and final night that they finally could switch our room and we finally had a cool night after two nights of sleeping in hell like conditions …we wasn’t the only one that had this problem either , every time we went to the front desk there was a few people with the same complaints…..beware of staying here if you like sleeping in a cool room

We were generally satisfied with the hotel, but we would have liked to have a refrigerator in the room. Thank you.