Embassy Suites by Hilton Omaha Downtown Old Market

The hotel is very clean and updated, and the staff is wonderful.

Location and everyone is very friendly

Jasmine at the front desk was absolutely amazing!!! You are lucky to have someone like her !!! Our stay was wonderful one of the best breakfasts ever! I would definitely stay there again .

Wasn’t to pleased they forgot to mention it was $20 plus per night to park your car

Beautiful hotel, very friendly staff. Conveniently located near Old Market

Staff was very friendly, our room was clean and comfortable. Our stay was wonderful.

The rooms need to be updated, and the bathrooms need better care. The couches are old

I am very disappointed because I am on crutches and when I got to my room on the fourth floor the battery to my room to open it was dead. Therefore, I had to go all the way back downstairs to get it fixed. The employees were extremely helpful. It was just very frustrating because I had to carry my luggage up and Up and down multiple times before I can get into.

The beds were terrible, pillows were bad, and the bathroom was filthy. Yuck!!!!

We were at the property during the same weekend as some kind of sports tournament. I understand that this isn’t probably possible, but it would have been nice to have a separate dining area for individuals not part of that group. We didn’t know it would be ao packed, and there was long lines and no food left on breakfast buffet.

Room was spacious, quite and clean. Great breakfast and Location!

Friendly staff, clean hotel, nicely decorated for the holidays, nice selection of breakfast, large room

It was ok. No coffee cream, just flavored cream. The service person told me to use milk and not worry about wasting the carton. Pastries were like you see in a cheep continental breakfast. The muffins were sticky, like they were frozen. I thought we were getting a good deal until we had to pay $27 a night for parking.

Jasmine & Dallas were at the front desk both nights & they contributed to our amazing stay! They both had great customer service skills!

The employees of the motel were awesome. Very friendly !@

Love the location. Disappointed no sauna and hot tub like in Lincoln. No belgian waffles. A maid tried to enter our room at 830 am.

Great location

When we first walked into the room it smelled like a sewer. Called the front desk, they sprayed the room with Lysol. The room continued to smell worse to where you could smell it in the hallway. They came back and just gave us Lysol to spray. It was gagging us as we walked in. There were never coffee mugs or bowls to use at breakfast, and the breakfast area was filthy with no staff picking up or cleaning.

The breakfast was good, but silverware, cups and bowls were out everyone we went down for breakfast. Plates were never picked up so people were sitting at dirty tables.

POSITIVES: Perfect location right in the middle of downtown and 9 minutes from the airport. We met for a family trip and had 4 rooms here. Breakfast in the morning and drinks/snacks at night are nice perks. Service is great. Kids liked the pool. NEGATIVES: This place must not pay their cleaners well. When we checked in the room stunk so bad we bought candles to not have to smell the musty foot aroma for the week we were there. Also they clean and give service every day, but it's all the minimum effort. New towels, garbage emptied, but under the sink in the bathroom there are huge stains and dust bunnies just sitting there. It really makes you think about how clean the sheets, couches, blankets, etc must be if they're just providing a surface level clean. I would probably be horrified if we were to shine a black light in the room. And again, the smell... like a sweaty gym locker room.