Embassy Suites Springfield

Hotel was nice.. in room dining was not great. Staff was nonchalant about housekeeping service not being provided. TV gives a charge of $21.00 per movie.. at checkout is was $26.60 per movie.. Overall the stay was ok.

Lovely experience at this very clean, hospitable hotel.

The electricity went out due to a passing storm and no back up generator. They do not know when power will be restored. So I am locked out of my room. Its been three hours...driving around because my night was ruined.

Good

Great

Phone system for rooms was not operational, half the parking lot lights were burned out, air conditioning was not working properly so the room was near 80 all night. No sleep at this place.

The best

Super conveniente este hotel, a 20 minutos de DC

It was fine but I’m not impressed with their housekeeping service. As told via a response to the “how is your stay going” text… The room sleeps 6. There are 4 people on our reservation. Every day housekeeping gives us 3 towels. We used the two disposable cups on day one, and there are no other cups in the room. They were never replaced. And the remote control batteries are low so it’s very slow and the TV tells us it needs to be swapped out. All of that in the text. They had responded to pre arrival texts so I know someone saw it. But for the remaining two days, we still had no cups and we still had 3 towels for 4 people and we still had a slow remote control. It was clean, the people were nice when we saw them, and I could have ignored the remote control and cup thing. But this is an Embassy Suites. Why would you repeatedly give us only 3 towels? There were 4 dirty ones after we got an extra from the front desk every day. That’s annoying.

Front desk staff was friendly and welcoming.

Our stay is was good at Embassy Suites

They are now holding 25.00 2x instead of once. They charged for parking even though they never told me and I was not told at time of booking. 3 people in room and only 2 towels and 2 face cloths and took me forever to get rude desk clerk to answer me about getting them.

Clean. staff was friendly and the free breakfast was great. I would stay again.

I was very surprised when I first arrived at this hotel. When we first arrived to check in, we were completely ignored by the front office staff, after a few minutes they finally greeted us and said they would be with us in a few minutes. We finally checked in right about 6pm when they advised us that “happy hour” was 5:30-7:30. Happy hour was a complete joke. At 6:10pm almost all of the food was gone, and when I asked the wait staff if they would bring out any more items the answer was no. It should be said that happy hour is until it is gone, not till 7:30. Trying to get a drink from the bar meant dealing with a very unfriendly waitress. You can get a shot of alcohol with a soda. No other drinks. The AC in the hallway does not work. Then we went down to use the pool. There were no pool towels, and about 15 unsupervised young kids between the ages of probably 7-14. They were screaming running around and creating tik tok videos. I advised the front desk, but unfortunately she was one person and swamped with people checking in. Maybe we came the wrong the weekend, but I would look at other hotels before returning here for a vacation.

Staff was very nice. Spacious room and bathroom. The shampoo and soap supplied smelled amazing.

I likebthe hotel, but the room wasn't clean.

Everything was Wonderful

The complimentary cocktail hour was excellent. Bummed that the pool wasn't open. Everything else was excellent

The hotel was one of the most quiet I have ever stayed in and the room was exceptional in appearance, cleanliness and amenities. Due to the location of the hotel, not having a place to grab a meal during the day was disappointing, The complimentary breakfast and happy hour was good, but some of the food options were not replenished in a timely manner. The food was tasty, but the wait staff in the lounge area was VERY inattentive. The "pantry" gift shop didn't have a great selection and the drink I purchased required a bottle opener, which I didn't realize until I was back up in my room, which also didn't have a bottle opener. The front desk clerk knew of this omission when I went back down...I wish they noticed when I made the purchase.

Great staff. Only complaint we were there for three nights. First night room air conditioner not working properly. We’re not able to move to a different room due to hotel was filled. We informed the staff and were told someone would check it out. Second night it had not been fixed. We were able to move that night to another room.