Hilton Garden Inn Grand Rapids East

My wife and I came for her birthday because they have an inside hottub that goes outside and we came especially for this feature of the hotel. The jets were not working on the part that was outside but we went outside anyway. While sitting outside a ball of hair came floating from the inside part of the hot tub and there were dark piles matter in the corners (see pictures). I noted this in our review and was awarded 5,000 points on my Hilton Honors account (50,000 pts = 1 night stay) for our experience. I thanked them for the gesture but what they offered was nothing substantial. I hope they are able to take better care of the hot tub in the future and look for better ways to make their guests satisfied when something is not up to their standards.

Quiet room

The property and staff were exceptional and very welcoming!

Always wonderful , thats why we come bsck

The staff was extremely friendly. I was disappointed that our room did not meet my cleanliness standards. Crumbs on heater/ac unit food on table. Bed seemed not made the best.

Great place to stay, clean and the hot tube is indoors/outdoors. This is my favorite place to stay!!

The staff was very friendly.

Great stay with my boys. Pool was so fun! Nice food options in the lobby.

We loved the pool hours, everything was great! One of the easiest hotel stays, and family and pet friendly.

Would stay again, friendly staff, clean and spacious room and a rgreat resturant across the parking lot.

We have a great stay this weekend! Loved the hot tub being open till midnight for adults and 10:30pm for kids! Very clean and loved the location! It’s not our first stay here. We love coming back!

It’s was lovely

Great location, very clean, friendly staff.

Always a great time, thats why we always come back

Amazing stay. Beautiful, clean rooms. Friendly staff.

Gem of a pool and hot tub with a swim out lounge area. A little pricey for the area and a mix up at check in but overal a great room with solid features.

Starbucks coffee machine, bar and restaurant in hotel

Great value for excellent hotel!

Great place to stay. Staff were friendly and personable. Room was clean and very comfortable. Pool was perfect after a long day. Favorite place to stay

Really clean and very comfortable beds