Sleep Inn & Suites Harrisburg - Hershey Southwest

Very nice staff and clean room

Nice place to stay

The lady at the desk did not want to be bothered. There was a group of guys playing poker at the big table until 4 in the morning so no sleep and the room was dirty.

For the price this was great. The following were minor issues but could easily be fixed. Check in took too long (for me and the person ahead of me) because of the process. I think it was 15+ minutes after we walked in the door at 12:30am before we got a key. The system in use has too many, unnecessary steps. Right after the clerk scanned my driver's license and gave it back to me she had me verbally provide my address well, she typed it into a computer. What is wrong with their system that the address was not already in there, either from my reservation or my license. Then there were a lot if initial here, sign there, things. The breakfast area is very small and was mobbed at 9am on a Saturday morning. To be expected, but make some minor changes to help. For instance, a second microwave, even just stacked on top of the one there would allow more people to heat the refrigerated breakfast sandwiches. Staff dealt with everything as efficiently as possible. Finally, leave a tip for your room cleaners, people. They have the most physically difficult jobs in the industry!

Breakfast stale

The property was extremely dingy in person, with dead bugs left untouched for days. Our room was made up with visibly dirty sheets and towels, and long hair was found throughout. The continental breakfast was minimal, with very poor food quality and zero consideration for dietary restrictions. The dining area was filthy—tables and floors covered in food—and the juice machine was empty. It was clear the property owners lived on-site, frequently walking around barefoot and allowing their children to turn the dining area into a playroom once it closed. Their constant presence and behavior, including staring at guests and speaking only among themselves, made the environment uncomfortable. Overall, it felt like the focus was on profit, not hospitality. We left after the first night due to how gross it was, but unfortunately, the woman at the front desk did not seem surprised when we expressed our dissatisfaction with the property and we were not refunded for the rest of our stay. Would not recommend.

pool was good and room was clean and nice

The room was fine and the overall hotel was okay, but the woman I dealt with most of the time at the front desk was quite bad. First, she checked another guest in using my reservation. This caused a great deal of problems during the c

The staff was great and the location is perfect for being less than 20 minutes away from Hershey Park. The room was immaculate, however, one of the bedspreads should have been completely replaced due to having an older stain, and the bathroom needed some tlc maintenance. Overall though, still a great spot. Also, breakfast is included, which is a plus for families. FYI - pool is a little small, and looks bigger in the pictures.

Very close to turnpike. Staff was very friendly and helpful. Really nice clean & comfortable rooms. Would definitely stay again.

Poor customer service and no help can be provided at any time.

Nice stay, without paying more in Hershey.

It was fine. The staff was very accomodating.

Property is clean and quiet, close to shopping areas. We stayed here for a weekend at Hershey Park

Had no issues, staff was friendly, clean rooms, well stocked, breakfast was good. We had a nice visit. Would stay here again.

NO

Breakfast could be better

A quick overnight stay to go swimming and relax from the holiday weekend.

4.5 stars. Clean, decent breakfast selection, comfortable beds.

Clean