The Cloud One New York-Downtown, by the Motel One Group

The hotel was a pleasure to stay at.

Easy access to everything

We booked this hotel for two nights and on the first night the room assigned to us (1204) had “skid” marks on the toilet bowl and the sink was clogged building up water as you use the faucet that was also leaking. We got to the hotel late at night and we were exhausted to come downstairs and complain about it. We decided to go to sleep and deal with that first thing in the morning. Barely we could sleep because the air conditioner was so loud and making this “dripping” noise the whole night. Next day we spoke to one the receptionist and she assigned a second room to us (1207). As soon we opened the door we could smell this wet dog/mold smell. Because we had this just one more day in New York, on our way out we talked to same person about the smell and she mentioned that the room had that smell because it was closed (???). Thought hotels in downtown Manhattan had a high rotation of clients. When we came back to the hotel in the evening and we opened the door the smell was really bad. We decided to spray a spray a cologne until we figured it out what to do until I walked beside the bed on the right side and noticed that the whole carpet on that side was soaking wet. Now it made sense the “wet dog/mold smell”. We again complained about it and asked them to change our room again and their first response was to send a clear with two little cleaning cloths to “dry” the carpet. After a a third change that they decided to assign a 4th room (upgraded) which was decent to sleep in.

First time staying at The Cloud. World Trade Center literally one block from hotel. Hotel set in heart of financial district. Would definitely stay again!

Great place! Would love to be back!

It was excellent for a weekend getaway.

This was our second time staying at this property and we would choose it again! The only thing that bothers me a tiny bit is that the elevators are slow, but that doesn’t affect the stay at all.. I just have to work on my patience haha

Clean and quiet.

Staff was friendly, bar manager was amazing. Rooms were small, but very clean.

Very helpful staff. Recommended tourist spurs and restaurants

N/A

We’ve been to the Cloud One hotel many times and, as always, the service and the room were excellent.

Enjoyed our stay

The attention in this hotel is very excellent! From the reception girl: BJ, to the restaurant, as for example : Alexa, Emil and Jose... in general I could notice that it is a place, cozy and I could feel at home. Thank you 🙏 I hope to come back in the future.

Beautiful modern hotel in a really fun area with tons to do!

Personal muy amable. Check in perfecto. Informaron de todo y siempre atentos a nuestras necesidades. Ubicacion perfecta. Totalmente recomendable. Volveremos!

It's a nice hotel. I would stay again. 2 time staying there

Gegend hervorragend. Die Betten sind unbequem gewesen, relativ hart, die Aussicht jedoch phänomenal gut. Die Dusche wie auch in den Kommentaren bemängelt leider kann ich das bestätigen es war anstrengend : super heiß, schwierig einzustellen entweder kalt oder heiß. Bettdecke ebenso super schlecht, 3 dünne Laken war super anstrengend , Zimmerservice klappte nicht obwohl sie im Gang war wurde unser Zimmer ausgelassen… im Großen und Ganzen ok würd es nicht nochmal besuchen. Aussicht 10/10. würde das Geld für ein anderes Hotel eher investieren. Schade es hätte viel Potential

Hotel is situated at a convenient and safe location. The room was impeccable with stunning views of the financial district. 100% would recommend to travellers!

Had a quick stay and the hotel did not disappoint. The room was smaller than expected but no complaints