La Mamounia is undoubtedly an iconic and historic hotel, showcasing the finest Moroccan craftsmanship and architecture. The atmosphere and decor reflect true luxury and tradition. However, there are several points that, in my opinion, are below the standards expected from a 5-star establishment.The rooms are surprisingly small compared with most other luxury hotels in Marrakech. They also lack basic amenities, such as an iron, and the minibar selection is quite limited for a hotel of this category. Additionally, the hotel allows smoking in all its restaurants, with no designated non-smoking areas. This is very uncomfortable for non-smokers and contrasts with the non-smoking policies common in most top international hotels and in Europe. Lastly, breakfast is served outdoors near the pool, even in chilly weather. Many guests were wearing jackets or using the sheets provided by staff to stay warm. It would be much more pleasant if guests had the option to dine in a comfortable indoor area during colder mornings. Overall, while La Mamounia remains a beautiful and historic property, attention to these details would make the guest experience truly match the 5-star reputation it carries

La Mamounia is undoubtedly an iconic and historic hotel, showcasing the finest Moroccan craftsmanship and architecture. The atmosphere and decor reflect true luxury and tradition. However, there are several points that, in my opinion, are below the standards expected from a 5-star establishment.The rooms are surprisingly small compared with most other luxury hotels in Marrakech. They also lack basic amenities, such as an iron, and the minibar selection is quite limited for a hotel of this category. Additionally, the hotel allows smoking in all its restaurants, with no designated non-smoking areas. This is very uncomfortable for non-smokers and contrasts with the non-smoking policies common in most top international hotels and in Europe.Lastly, breakfast is served outdoors near the pool, even in chilly weather. Many guests were wearing jackets or using the sheets provided by staff to stay warm. It would be much more pleasant if guests had the option to dine in a comfortable indoor area during colder mornings.Overall, while La Mamounia remains a beautiful and historic property, attention to these details would make the guest experience truly match the 5-star reputation it carries

Room and service were both nice. The main drawback was that for a room that costed 1,200 per night, breakfast was not even included.

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Hotel lindo, histórico, quarto com vista para um lindo jardim. Atendimento frio e pouco acolhedor, com algumas restrições para o hóspede, tudo muito comercial.

Comodidades insuperáveis! Magníficas! Equipe de funcionários excelente!

Excellent safe hotel with high standards. Only thing to mention were a couple of the reception staff at the Spa and at the Asian restaurant who were a bit unprofessional but the rest amazing. I would also like to praise the reception staff and the amazing concierge team who did everything for our stay to be perfect

Jättebra.

5 star

Chambre lnpecable

Only spent one night there but it was so worth it! The attention to detail, the garden, the staff, the pool, the spa, the location, everything was amazing!

Everything was perfect

清潔な客室、設備も申し分なく、スタッフが丁寧に対応してくださって、フランス語が不得手な私には有り難かった。 惜しむらくは、エステの最中に停電と言う不可避の事態がおこり、本来お願いしてある施術(ホットストーンを使うもの)ができず、途中で放置され、せっかくほぐれて良い気分だったのに体が冷え切り、ショップ側からの対応がなく、こちらから聞きに行って初めて動いてくれる感じで、とても残念だった。 こちらはお願いした施術ができなかったので、当然その分を差し引いてくれと言ったが、最初はダメだと言う。 納得できないので、責任者に伝えてと言って、初めて、できなかった施術分を差し引いての支払いで落ち着いた。 エステティシャンの腕もよく、本当に気分が良かっただけに、対応のお粗末さと時間がかかり、体が冷えてしまったことは本当に残念でした。 イタリアンでディナーをいただきましたが、味、量、質、申し分なく、ソムリエや担当の接客もかゆいところに手が届く楽しい会話を交えての接客で、楽しい時を過ごせました。 こんなに働くモロッコ人を初めて見た気がします。😅 賑やかなエリアに立っているのに、広い敷地のおかげか、ホテル敷地内は別世界。 それなりのお値段ですが、優雅なホテルライフをお好みの方にはおすすめです。

J’avais préparé mon arrivée avec le personnel de l’hôtel la veille pour l’anniversaire de mon épouse. Nous arrivons à 13:00 et il me demande mon passeport et celui de mon épouse. J’ai mon passeport et celui de mon épouse est resté à la maison,ils ne veulent rien savoir il faut récupérer le passeport, je négocie pour qu’elle puisse récupérer la chambre pour ne pas attendre à l’accueil. Deux heures après j’arrive elle attendais encore à l’accueil. La déception

La stanza molto bella ma il servizio non molto ci sono state molte dimenticanze

El servicio fue excelente, el hotel es bellísimo

The rooms are dark and small. It is hard to book a spa or dinner reservation. Food is ok. The hotel itself is huge and a great location. I just wish it were more accommodating and the service were better.

Estadia sensacional!

Le cadre et la gentillesse de tout le monde

The staff was always ready to help, the room, although not big, was spotless and full of beautiful details.