The staff were extremely helpful and welcoming, which we really appreciated. However, the facility itself is in need of a significant upgrade. Our bathroom did not meet expected standards the shower had very poor water flow, and when set to hot, no water came out at all. As a result, we were forced to take cold showers, which was quite inconvenient. Considering this is a 4-star hotel and not a budget option, we expected a much higher standard of maintenance and overall quality.

Very old and dated , bathrooms were shocking , but the water was hot and showers good . Comfy bed . Good breakfast . Not somewhere you would want to spend more than one night .

I can't understand why this hotel don't have better reviews. Is just so great, so peaceful, full of garden, the breakfast is so good and the staff is just so kind, always willing to assist you. I lost my phone and the help me to find it. Always smiling. Also I went to the spa and the services and prices are very fine

Very good even it’s busy but workers were professional.

Breakfast was okay

Needs a bit of work and TLC

Breakfast was good

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Novotel is always my go to hotels in Suva and Nadi. They are convenient, the staff are awesome in all the areas of the hotel. They also provide free breakfast with accommodation.. Vinaka for hosting. From Guest Robert Steele

good hotel great staff and ideal location

Nice hospitality and fro staff

It was overall good

The staff were very friendly, helpful and professional. The grounds are beautiful and well maintained with great views of the mountains and the sleeping giant. The hotel is close to the city center and only 10 minutes or so from the airport. However, be careful with the so-called official taxi-drivers. They refuse anyone with credit cards and will try to rob you blind if you ask to use foreign currency, quoting a rate at least twice as much as normal. The good news is that I found out there are Uber operators that quote a fair price at the going rate. The one I used, Nathan, was wonderful- friendly, helpful, and professional, like the Novotel Hotel Nadi staff. The hotel is definitely worth a stay.

great location and service

Room spotless! Staff wonderful! A wonderful hotel. Big rooms and a beautiful view.

Nice and convenient , easy access to every thing, helpful staff , clean quite old but nice place to stay with family

I stayed at Novotel Nadi and was disappointed with the standard room. The bathroom was poorly maintained and the beds were very old and uncomfortable, clearly needing replacement. Ironically, the landscaping around the property is far better maintained than the standard rooms, which highlights where attention is lacking. The front desk receptionist was welcoming, helpful, and friendly. However, dinner service was very poor. We waited about 15 minutes to be greeted and seated even though the restaurant was not busy. After ordering, we waited close to 40 minutes with no food and no drinks served, despite having ordered drinks. Customers should not be left sitting that long without either food or drinks, especially during dinner service when the restaurant was clearly manageable. The location is excellent and very close to Nadi Airport, making it convenient for late arrivals or early departures, but overall the room condition and restaurant service need serious improvement.

Great staff

Everything was perfect!

We did last minute booking and it was fantastic