Novotel Nadi

I checked into Novotel Nadi on the evening of Thursday 18/12 this was my second stay with them for the week as I was overnighting on my way out of the country. At Reception I was met by a lovely lady (Named Loata) who promptly and professionally checked me in. I had a different room than the stay I had the week before and It was in a bit better condition, AC worked better as well as the ceiling fan. I went for dinner and had the NZ T-bone steak, which was okay possibly a little overcooked or had been in the freezer a tad long but was still not the worst. The staff were friendly and professional. On check out the next morning, the staff were prompt and quickly found a taxi for me to get to the airport. Overall my stay was short but Novotel Nadi was able to accommodate my needs. I hope to return to Fiji again next September or October (26) and will include a couple of nights back at Novotel Nadi

The room was clean, stress-free, friendly and professional check in service in the evening. All of the staff were nice and welcoming. Breakfast had a good variety of foods, and my children enjoyed a swim im the pool afterwards. Would rerurn in the future. Well done to the team.

The breakfast was very good, room clean, nice staff

Beautiful landscaped setting on the golf course, friendly staff and large room

The property: It’s showing its age, the rooms balcony screen door was broken wasn’t easy to open. The sliding door needs upgrading-very old. Our room main entrance the tile area is very old. Staff: Friendly and welcoming. However, one night our family was sitting at the bar and this fijian lady staff served fijian customers nicely-smiling. But when I asked her for dessert menu she was grumpy, rude and just walked away and had no smile on her face. She was not happy to serve us except her nationality guests only. I understand working in hospitality industry can be difficult at times but other staffs who may have had a long day but they still went out off their way to cater us! The indian guy at the egg station was the same, he was grumpy at all times, when I asked him few things from the menu - it seemed like he didn’t enjoyed his job, was very grumpy, had no smile on face and didn’t communicate at all. Made me feel like he was in a wrong industry! Breakfast: It’s average, it took them a while to restock food after it run out. Not much options, utensils and trays were old too. Some of the food had no seasoning and salt at all-which made it taste less. I think having more options for breakfast would be better. Cleanliness: When we walked into our it had a very bad odour as if the room was closed for a very long time. We stayed having allergy issues. The room was no cleaned well enough, the room bed side tables had dusts, the tv cabinet had dust that was very visible.

Good

Excellent staff

Novotel Nadi, was a good choice for me as I was just overnighting on my way out to the Islands. At the check in I was meet by a lovely and professional woman who checked me in promptly and gave me a good rundown of the facilities. The hotel room is a little tired but looked to have had a soft makeover at some point in the past with a good TV and new lamps. Dinner was served pretty quickly for a South Pacific hotel with a very nice local dish of Kakoda and followed up with a club sandwich with fries. The Bed in the room was comfortable, but the Aircon struggled, and the fan only had one speed and that was slow. Hopefully management can look at that at some point. Overall the hotel has some problems yes, but I found that the staff made up for the hotels shortcomings Would rate it a High 3.5 stars

Beautiful like love the location, rooms, breakfast and excellent customer service...vinaka Novotel

The room was full of mosquito's and was not pleasant to stay in at all.

静かな環境が良かった。

Nice friendly staff , always ready to help.

The staff were super friendly and helpful. I will definitely return to this hotel.

Good

Convenient location

I’ve never left a hotel review, but felt compelled after this experience. Positives: the staff here are truly warm and welcoming. Their friendliness is the highlight of this property. Unfortunately, the condition of the rooms does not reflect the quality of the staff. -The rooms are in desperate need of updating. Cracks in the bathroom sink and floor made the space look and feel dirty. -Ants were in the bathroom upon arrival. At first it seemed minor, but second night, they were on my bed. After waiting 10 minutes for someone to “look” at the issue, I finally requested and received a new room. -The second room had a better TV, showing that not all rooms are equal, but it lacked a luggage rack (bolted to the wall). Unfortunately, I woke up to a large roach near my bag the next morning. -Mold in the shower triggered a mild asthma attack. -More bugs appeared on my bed and nightstand the final night. -I also found loose hair on the bedding (not mine). -Breakfast could have been good, but everything was cold despite being in hot pans. -Towels were consistently an issue, with waits ranging from 15 minutes to an hour. Expedia gave a small credit and tried to get a refund from the hotel, but stopped after 24 hours. Overall, while the price may be lower than other options, the discomfort, bugs, and lack of cleanliness made the stay unpleasant. If you’re used to clean, comfortable accommodations, I would not recommend this property—the low cost simply isn’t worth it.

Requiring a written review is a disincentive for me to rate this property.

Great staff

No smart Tv. Cave like atmosphere. Its was named Mocambo before. Since Novotel took over ,its a no vibe , no music and no smart tvs. No entertainment.

Was charged more than advertised price on Expedia . Not hotels fault , they sent me the info they had from Expedia and it was $100 more than I thought I was paying .