The room was outdated, the bed was so uncomfortable the heating in the room wouldn't turn off i had to open a window and a fan on. The toilet had been used and not cleaned. The show had no pressure.

Grand hotel, staff were lovely. Breakfast was great. Wide selection and plenty to choose. Car parking was a bonus. Have stayed 6 times and will look to book again.

Really enjoyed our stay in this wonderful hotel, such full of character and beauty throughout. Service was excellent and staff were very pleasant. Absolutely no negatives in this short break. Brilliant.

Room was extremely dirty hadn’t been cleaned for a very long time

Rooms where spacious and homely. Staff where all friendly and happy to be in their work.

There was a good choice of food and drink the staff were very good

On arrivalI I found my check in fast and friendly. I opted for the earlier check-in .from the moment I got to the desk to the key in my hand was within four minutes. The lobby and hotel areas are as you was expects from a historical building .they look stunning. However on closer inspection suffering from time.but to modernise would be to destroy the character of this building. The staff make this hotel, friendly and engaging. At the time of my visit the hotel was running at low occupancy and Work was being done so staff were not able to work in there normal manner however adapted well I found service excellent. My room was clean and large. The mattress was clean but very uneven. also allocated a room across from a service door which disturbed me in the night a few times one time at four in the morning however this was only my experience and doesn’t reflect on the hotel as a whole. Dining, I found the food in the evening very well presented and served. Fairly priced .Breakfast again well served and reasonable choice. My only criticism would be I found the bacon hard having suffered under lights and the use of liquid egg for the scrambled eggs,this is only preference. To end I would stay here again. Its selling point is the staff,location and the building.But parking over night is going to £14 for my three nights stay £42 parking.£98 a week.Is a hard pill to swallow. Maybe give a discount for over night guests or on multiple nightsto feel there getting something.

Dated decor Grubby carpets Dirty windows Dining room staff not attentive at all Rooms were unbearably hot (it was January… the heating budget must be huge!)

Slow check in process, took about 10 minutes, parking cost on the registration screen mentions £10, but they charge £ 14/night.

Staff were friendly, rooms spacious, food was good

Bed not made ,glasses not cleared. Same dinner menu every night. Breakfast, hot water jug only to make tea ,not hot only warm. Car parking advertised £10 per night when arrived hotel wanted £14 per night.

Lovely large room and friendly staff. Breakfast was excellent

The whole Hotel is dated and dirty. Food is bland. Hotel room was very hot and radiator could not be adjusted. We will not stay there again until the owners do an upgrade.

The room was huge, only issue.....toilet didnt flush properly!!!

This is not a four star hotel. It’s very tired and the staff looked very tired and stressed too. The fixtures and fittings are worn and cracked in the room, single glaze windows over a noisy road and busy car wash, Breakfast was an average offering. At check in after 3pm we had a long queue and we heard the person on reception whisper to their colleague ‘we don’t have any rooms ready’. I think the staff we met were doing their best but the whole place needs a reset and tidy up.

it was lovely

Staff very welcoming helpful friendly clean rooms, second time stay there will definitely be back again.

Could not turn radiator off in bed room reported it three times and nothing was done about its door was broken could not get in room had to report that as well

Staff super friendly,room spotless although the window rattled in the high winds. Good choice of cereals, cooked breakfast,croisants, mini cakes ,fruit juices tea, coffee ,brown or white toast and even a pancake machine. The hotel is pet friendly but you cannot take them into the entertainment room which didnt help me ,my dog is an assistant dog and i need him with me at all times.would i stay here again,most definitely.

Online Booking and check in were easy and there is on site parking (for an extra charge) The hotel is large and has some very grand looking features, with a fascinating history well situated on the north shore with an easy walk or tram ride along the promenade. The beds were comfortable, it was a budget room so we were at the side of the hotel towards the back, therefore only a view of the side street, could have been cleaner found long dark hairs in the bathroom and coffee cups hadnt been washed, also there was a musty smell in the room, there was a banging noise going on most of the night which kept us awake as if a door or window had been left open in an adjacent room. We had an evening meal which was very nice, all staff were very pleasant Breakfast was good, plenty of choice for hot and cold dishes, and staff were very nice. Overall would probably stay there again but ask for a better room