Our stay was unfortunately not particularly comfortable and did not meet the standard expected from a 4-star hotel.In the evening after checking, we noticed several stains on the bathroom door and frame, as if a drink had been sprayed over them. I showed photos to reception, and they arranged for the area to be cleaned more thoroughly. The day after, we found a silverfish-like insect in the bathroom, which raised further concerns about cleanliness.The housekeeping, kitchen and reception staff were friendly and polite. However, the reception staff did not speak English fluently, which made communication difficult, especially at a hotel serving international guests.Breakfast was very disappointing. Every morning, we experienced queues because the food and cooking equipment were placed in a very cramped area. Guests had to boil or fry their own eggs, which did not feel appropriate for a four-star hotel. Containers for bread and other items were also empty several times. Although the kitchen staff were pleasant, the breakfast arrangement felt more like an Airbnb than a four-star hotel.The television reception was also very poor during the football matches, and restarting the TV did not solve the problem.Overall, although the staff were pleasant, the cleanliness, breakfast arrangement, missing food items, communication difficulties and unreliable TV signal made the stay disappointing. Based on our experience, the hotel did not reflect a 4 -star standard. but barely 1-2.
