Top notch service, friendly staff, amazing food and cosy atmosphere

Just stayed the one night but was treated like royalty. Faultless and the little cake they left as it was my birthday was out of this world. The experience has ruined all other hotels for me, forevermore.

London’s most iconic hotel truly shines because of its exceptional staff. I recently stayed at The Ritz London, and while the building itself is magnificent and speaks for its own grandeur, it is the people who make the experience extraordinary. The front office team were outstanding — especially Angelina at the front desk, whose warmth and professionalism set the tone for a memorable stay. Every interaction throughout the hotel’s gilded halls was gracious and seamless, making the entire visit feel special. I highly recommend this hotel and extend my sincere compliments to both management and staff. A truly wonderful experience.

Staff, room & Hotel, all truly 1st-Class Thank you

Beautiful clean room, fabulous attentive staff.

High standard of service

Great hotel, immaculate throughout and the staff were amazing

Didn’t feel well after the Afternoon Tea, so the evening was short and night not so good. A bit of traffic noise outside didn’t make the night better…

Everything

Le personnel était fantastique. Du portier au concierge à la personne qui fait notre check-in , au personne qu’on croise partout dans l’hôtel. Ils rendent vraiment cette expérience incroyable ! On a l’impression de faire partie d’une famille mais aussi de la royauté. Ils se souviennent de votre nom, vous donne des conseils. C’est difficile à décrire tellement l’expérience est folle. L’hôtel est superbe. Les moins recoins sont magnifiques. Vraiment superbe. Je pense déjà à mon prochain séjour à Londres. Difficile de penser à un autre hôtel une fois qu’on a fait le Ritz.

Everything was amazing especially the service.

Lovely dinner bed and breakfast for a special trip

The Ritz London — A Stay Beyond Expectations From the moment we arrived at The Ritz London, we were amazed by its beauty and timeless charm. The grand entrance, chandeliers, and classic décor made us feel like we had stepped into another world, filled with elegance and tradition. Our room was stunning and incredibly comfortable, with every detail thoughtfully considered. It wasn’t just luxurious, it felt personal and welcoming, like a true home away from home. What truly made our stay unforgettable was the service. Everyone we encountered was polite and attentive, but one person stood out: Koshish. He went above and beyond in every possible way. Whether it was anticipating what we might need, checking in with a warm smile, or making sure everything was just right, his service was flawless. What impressed us most was how natural and effortless he made it all seem. He struck the perfect balance between attentiveness and discretion, making us feel like the most important guests in the hotel. The Ritz is more than just a beautiful place to stay; it is a true experience. Thanks to the exceptional staff, and especially Koshish, our visit was one we will never forget. If you are looking for world-class hospitality in London, The Ritz is absolutely the place to be.

Outstanding!

An incredible property and the most comfortable room ever except it was hot - apparently due to renovations in process. What really made it amazing were the friendly, kind and attentive staff with ready smiles who were so welcoming and eager to make our stay the best. An example of the incredible service is we had some delicious sourdough toast leftover at breakfast and we asked to take it with us. They took it away and we waited - we finally realized they had packaged it up and already delivered it to our room!

From the moment we arrived to the time we left everything was perfect. Staff were excellent and nothing was too much trouble. I have stayed at lots of different hotels all over the world but the Ritz stands out over and above the rest.

Unfortunately we arrived at the Ritz for a long overdue couples get away but were unable to stay due to not having a physical bank card. In a time when everything is digital and people use Apple Pay we found this policy outdated. We were in a hurry as we were going to Wembley to see oasis, we were so disappointed to be told we would not be able to stay at the Ritz as we have always wanted to, luckily the cafe royal around the corner had a room and we stayed with them.

Fantastic experience!

Amazing

Exceptional customer service!