Great location, lovely staff

Hotel was clean. Small things are big things - such as having refreshing ginger drink and a hand towel at the elevator waiting area.

Excellent service

- Hotel zentral gelegen - in Gehweite zu vielen Sehenswürdigkeiten - Zimmer mit Blick auf den Hyde Park - Personal sehr bemüht und zuvorkommend :-)

From the moment I walked into the hotel, Muhammad the doorman greeted us with a warm, welcoming smile and said, “Welcome back, I remember you guys.” That alone made my husband and me feel so good—Muhammad was truly amazing. I also wish I remembered the name of the gentleman at the concierge desk. He absolutely blew me away when he greeted me by my last name and even knew that my flight had been canceled upon arrival. His attention to detail and hospitality were exceptional. Both of them made our stay unforgettable.

the property is great. Friendly staff and always looking for you.

Always great

Staff was amazing - just top service !!! Doorman Alex - very helpful and front desk......just really great experience. Coming back !!!

The lowest category room is VERY SMALL. And the “city view” is not a city view but instead it is an inner “courtyard” view which basically means facing a wall. The rooms facing the park are lovely, but the other rooms are really awful

Buenos días , estadía de 4 noches en pareja , quiero destacar la amabilidad del personal especialmente Daniela y Alejandro 2 personas maravillosas que hicieron que nuestra estancia fuera nivel superior .

Spa treatments were nice

Room was spotless as always. Staff consistent and can never do enough for you. Warm and welcoming , nothing is ever too much

Rooms are very worn down

From the moment we arrived, everyone was exceptionally welcoming and eager to assist. The front desk staff went above and beyond. They personally escorted my husband and me to our room, explained how everything worked, and made sure we had everything we needed. The level of customer service was truly outstanding. I was especially impressed that the concierge agent remembered my name from when I booked our airport transportation, such a thoughtful and personal touch. Every interaction made us feel genuinely valued and treated like royalty. A special mention goes to the doorman, Muhammad Ali (I believe that’s his name), who was always courteous, professional, and ready to help with any request. His kindness and attentiveness truly enhanced our stay. Overall, this hotel exceeded our expectations in every way. We look forward to returning and highly recommend it to anyone seeking exceptional service and hospitality.

All straff members were very professional and helpful. I found the design of the room and hotel overall to be a nice balance of a minimalist impression but with high quality details everywhere. I would not hesitate to return.

COMO Metropolitan is a wonderful find in London. I has an excellent location across from Hyde Park and convenient to Mayfair shopping and galleries. The staff made our stay so easy and comfortable for our family. We will return again and again, KK

Great greeting at reception, room and service.

This hotel was amazing! From the first moment you walk into the hotel- the staff great you with hot towels and are so amazing! The rooms are so nice. Beds are a little firm but rooms are a great size. The favorite part of the experience was Vas. Best doorman in London!! Very friendly and personable. Would stay here again just for him!

Service levels seem to have gone down - 1. I have been staying here for 7yrs. When I came in, I was asked if I had stayed here before. 2. Requested couple of small items from Housekeeping - had to call back after 20-25 mins - as no one showed up. This happened twice. 3. Gave a jacket for dey-cleaning. They had it tagged to the wrong room. It only came to me because I called to check. 4. Room service - quality of food was not great. I ordered Indian food - and there was still water under the rice bowl.. never had this before. 5. Every day, housekeeping kept putting water etc on the wrong side of the bed. It was obvious which side of the bed I was sleeping on. Again - I have stayed here for 7yrs- including earlier this year - and first time I am witnessing these issues. They are small, but combined just feels like something is off. I like the hotel and location and hopefully next stay here will be better.

Staff is helpful and plenty of amenities. Customer Service is excellent!