Nice enjoyable stay no complaints.

Clean room staff were nice

I needed a base for a weekend in the area and this fitted the bill. However, it is getting tired, needs the rooms modernising, in particular the bathroom. It just feels old, unloved and needs a bright new lift around the whole hotel accommodation to make it far more appealing and live up to it's billing. All that said, it still did a job for what I needed.

We had not stayed here before, but we would definitely come back. The room was lovely, spacious and comfortable. The setting is wonderful.

Air conditioner filter was on when we arrived, but all along top of unit was totally thick with dust fibres, not cleaned for a very long time. It was noisy. After wiping the dust off with a tissue , it became less noisy and also became cooler. Some black mould along base of shower tiles. Opening window in bathroom showed outside window sills desperate for new paint. 2 of the 3 large window roller blinds didn’t roll up at all, the fitting was off the wall and other wheel just turned around with no lifting , so had to put lights on in day and couldn’t see the lovely view outside. No manual for coffee machine or welcome booklet for wifi code or services or amenities. No extra blankets or pillows stored in room. Bed was comfortable and room surfaces were clean / not dusty. Except for the leaves on unnecessary and large imitation plant.

The location and property are beautiful, however, the rooms need a refresh. NO air con and the small fan was just blowing heat. The bathrooms are tired/worn looking, Just expected more for the cost of the room.

I stayed here with colleagues whilst attending a corporate golf day. Whilst we ate in the Clubhouse at the organisd BBQ, the food was extremely well prepared and tasted good. The hotel rooms were very clean, fairly spacious with adaquate refreshments on offer. I've stayed here several times and the price reflect the standard of what you get.

Lovely room. Good value for money. Warm and helpful staff. Lovely location and grounds. Wifi was decent. I got a room on the top floor and there is no lift which was not ideal with luggage but likely explains the reasonable price. I stayed over a weekend and there was a wedding one night that went on very late into the night which kept me up. Otherwise a great stay. I'd stay again.

Excellent lo

Great location. Lovely staff members. Spa treatments were amazing. Room was lovely but bear in mind if your staying top floor in summer there absolutely stifling and not pleasant to sleep in. The fans don’t do much really.

Staff were lovely & helpful. Beautiful grounds. Lovely sized clean bed and AC room during the heatwave. Really recommend.

Great all round - had an excellent visit

It was extremely difficult to manage the inclines around the Hotel grounds, as i was supporting my Mum, who is 89 years of age with terminal cancer. When i confirmed the room a week before we arrived i asked if my mum could have a room close to the main reception area, which i was told would be the case, however on arrival, we were placed down the road. You did supply my Mum with the use of your golf buggy, however on the day of the wedding, my Mum walking them few steps was heartbreaking to observe. You shouldn't promise something that you cannot deliver.

We tried to check in early as we were at a wedding during the day. The receptionist said unfortunately this wasn’t possible despite letting other people to do so and would let us know as soon as a room was available (no one contacted us at all). They offered to hold our bags but we later just found it unattended in the reception area. When we finally were able to check in, we were given a room with one tiny fan with a window that only opened 2 inches. When we queried this with reception, they said unfortunately all air con rooms were taken. We paid a lot more than other guests who had air con but the receptionist said it all depends on who you book with but she wasn’t clear on which websites would be best for booking rooms with air con. As for the room, there was no hot water for the shower and it was impossible to sleep in with the heat. Overall, this is quite an upsetting experience, especially when paying over £160 for the night.

Room 378 - although looks tidy was not clean or maintained- wall paper coming off and substances over the walls. Air con not effective

Plenty of Character

Myself and my family stayed a few nights for a wedding.. our room was a suite and was clean.. the only problem was no air in our room like there was in others.. overall a good stay.

It was weird because so of the hotel rooms you had to from reception walk outside to another entrance to get to my room

Friendly staff, beautiful location

Rat outside Room not done Only spent money on Champneys, not hotel. Substandard