Was really looking forward to staying here! The grounds where beautiful and the staff where great! Rooms are very dated bathroom was like a Travelodge with posh toiletries. plug next to bed was some funny plug so have to leave phone other side of the room, small old tv. Bed was two singles pushed together not really acceptable when you paid for a king size bed. Seats in room very uncomfortable and have been wrecked by dogs. Overall do pay the money to stay here plenty of better hotels in the area and cheaper

Great stay, spa was great, but be aware which package you choose

Checked in with no issues by Millie, very pleasant young lady. Showed to our room by Mark, very helpful chap. We paid for a Terrace room, very spacious, clean and a lovely view of the fountain and gardens. Bathroom clean, again spacious. Bath and separate shower. Hairdryer, iron and ironing board, tea, coffee, biscuits, all available. Corridor to the rooms a little dated and floor very creaky (not a complaint just an observation). Breakfast the next morning was chargeable extra to the room. Buffet style with Plenty of choice and availability, fruit, cereal, pastries, cooked breakfast, bread for toast. Unfortunately this is where we encountered an issue… tea and coffee needed to be requested - we waited 35 minutes for Tea & Coffee despite asking the staff 4 times, who then served later tables before us. The “supervisor” Thomas had a terrible attitude and rather than accepting that they had made an error, made matters worse with an arrogant, attitude. Such a shame one member of staff can cause a dampener on an otherwise lovely experience. In addition to this, we made the general manager of the hotel aware of the supervisors conceited attitude and she was happy for us not to pay the breakfast. However, 30 minutes after leaving the venue my credit card was charged!

Hi the drop boxes don't cover everything. At reception the member of staff that checked me in was fine, but when I said I wanted to pay cash which was my intention when booking and the reason why I did book. Another member of staff rudely interrupted and said it is card only. The website says cash is excepted. The room was in need of a deep clean and also lots of things needed to repaired. Some things possible dangerous like towel warmer really loose and some things silly. Main part of the hotel seems nice. All other staff seem fine. Every time at the bar the price was different. For the same drinks not by a lot, but should be the same. Real time dynamic drinks prices is not mentioned on website. At breakfast the was a thick layer of dust in plain site which would be so easy to clean. Which gets you thinking of kitchen area. I have taken some pictures. I have contacted the hotel and explained the the issues was offered a upgrade if I stayed in the future as a good will gesture. I contacted them and said that does not fix the issues I had. It's my opinion, but it was not value for money or good experience. The website still says excepts cash.

Very very beautiful and quiet place to stay !

Staff were helpful. Disappointing it didn’t say on booking that the spa facilities were extra, especially when it had on some other offerings. WiFi didn’t work either.

Expected more from room. Arrived and shower needed fixing. Free drinks given to compensate. No air con.

Lovley place and facilities Rooms a bit of tlc needed Bathroom especially Hotel good & restaurant v good Spa , water feature at front v poorly maintained A Few broken floor tiles and locker doors even missing On the whole brilliant place

Perfect location Perfect spa the best we have stayed in. We will be coming back.

Reception staff were disorganised. We had 2 rooms booked - one was a larger king and the other a twin. We were directed to the wrong room. After repacking and finding the correct room the a/c was not working. Engineer never appeared as promised and after a further call a receptionist came to say he couldn’t fix it. We were promised a second fan which never arrived. The twin room was set up as a double despite requesting a twin. Both rooms were a long way apart despite asking for them to be close to each other. Toiletries fixed on the wall next to the sink were hand wash and conditioner rather than body lotion. In the shower it’s a combined hair wash/body wash. We were given complimentary breakfast as a result of the issues. The hotel is set in lovely grounds but rooms need a facelift and staff need to be better trained.

Amazing hotel and grounds. Staff are superb, and I would recommend the spa particularly Toi/Helen. Fantastic masseuse.

Beautiful place to go to stay amazing service.

The hotel looked very posh and impressive from the outside, and that was probably the only part I genuinely liked. Unfortunately, once inside, it felt about 30 years behind modern standards. The room was clean, but honestly, the average person probably has a better bedroom and bathroom at home than what was being offered here. I also paid extra for a room with a king-size bed, but it was the smallest “king” bed I’ve ever seen, which was really disappointing. The bath was ridiculously small too — I could barely even stand in it properly, and I’m a fit, average-sized person, so that was pretty pathetic. On top of that, the TV looked like something from the 1950s, which just added to how outdated the whole place felt. Overall, it was a big disappointment and nowhere near worth the extra money.

Nice surroundings and excellent staff

Really disappointed with this property to be honest. Stayed for 1 night with our daughters for a treat after they had been competing in a gymnastic competition close by. Receptionist had our booking wrong on arrival and only gave us 1 room instead of 2. The rooms were meant to be 2 x suites, but they just gave us 1 x suite and 1 x normal room. Told that if we wanted to use the swimming pool that would be an extra £20 per person, didn't see any mention of that on the booking info or hotel info page. We also booked a table at 8:30pm in the golf clubhouse restaurant for dinner. When we got there we were told it it would be over an hour wait for food as they had a party of 32 in. Ended up having to order KFC on deliveroo to eat in the room as was tool late to then eat in the other restaurant. On paper this should have been a really nice nights stay, but wish we hadn't bothered.

Wonderful place to stay.

Room very dated Mould in bathroom round bath Breakfast not very interesting

Good venue

Room was awful. Dirty, broken window left open due to horrific smell. Sheets didn’t even cover mattress. Genuinely worst hotel room in 20 years. I asked to move rooms if poss and got refused at reception. Was so awful I got up and left at 3.30am

Lovely evening meal in the restaurant. Beautiful and well kept gardens. My 3 teenagers loved the golf driving range. Beware of the extra charges to use the pool which were very steep.