Service was poor upon arrival, the hotel layout is also poor as you have to go back outside to the rooms which in bad weather is not good, we tried to report an issue with an open water bottle in the room, however the phone was put down on us before we could complete the conversation Spa was very nice however do not answer the phone to book luckily we was on site and we went to check availability, would recommend the spa The room was poor condition with cracked tiles in the bathroom chips on the doors and then the morning after we discovered another guests clothes behind a chair

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Two payments taken for our stay charged double the amount for two drinks given the wrong room . Not happy

Attended for a wedding, need to provide better and more options for those who do not or cannot drink. I am 4 months pregnant and due to all soft drinks offered containing caffeine only option was juice. No alcohol alternatives offered for the toast just kind of a let down in this day and age for a place so highly rated and hosting numerous events

Food was a massive let down in Barneys, We were on a overnight golf stay, lunch was poor and the evening meal not much better. Service at the bar was very slow slow in Barneys

Great stay, very happy. Would recommend Barney’s bar.

Lovely stay at this hotel

Stayed overnight with my wife whilst on business in the area. Nice place - typical Champneys sort of thing. Room was fine, food in restaurant really good, nice beer in the bar. The room was actually very reasonably priced on the night we were there

Rooms are very dated and rundown away from the main hall. The hall its self is nice and the grounds are lovely. Shame the rooms just are not in keeping

Superb stay, spa was just brilliant

The location and facilities were good, however the bathrooms are dated, it’s very noisy with doors slamming all night, and we had security warning guests in the middle of the night they would be “chucked out” all in a very poor nights sleep

The service from the minute I arrived was most welcoming and to a high standard. I was a solo guest and the brilliant reception staff provided me with all the key information I needed to make my stay comfortable and enjoyable and this really put my mind at rest. Cameron at Barney’s really looked after me and enabled me to order food and take it back to my room so not have to endure dining on my own. Indi and Jack also looked after me and gave me excellent service and went above and beyond to help me when I was informed at short notice on the day that Barney’s was closed for a private function. I genuinely had the best stay and would recommend to everyone. Thank you for giving me the best break.

Paid for a family room for 2 nights (2 adults, 2 children) when we arrived there were no family rooms left. We were offered 2 double rooms which meant splitting the family into 2. One of the room had empty alcohol bottles dotted around the room and behind the tv. Evidently the room hadnt been cleaned very well. My husband couldnt eat the breakfast as all the hot food were cold. We were woke at 2am to a guest shouting and screaming which in turn woke our children up. Considering the cost we paid for 2 nights the whole situation was unacceptable. The staff did try given the situation which we were greatful for. Will absolutely not be returning.

Thought the rooms were shabby desk in room was all scratched and bathroom floor could have been cleaner

The room was okay, hotel is in a lovely place. My room wasn’t ready for check in and I was part of a wedding so haven’t to come back wasn’t ideal, my room wasn’t entirely clean, there were dirty tissues under the sink cabinet and there were missing batteries in the remotes in my room. The dishes and glasses at breakfast were also dirty.

Not as nice as you would expect of a 4* hotel. The room decor is a bit outdated with paint coming off on the windows, the corridors had clean and dirty linen piled up on the window sills, there were dirty cups just left in the corridor, a ladder seemed to be a permanent feature! When we arrived at 3:45 we were told our room wasn’t ready but that quickly changed when I said we needed to get ready and be out within the hour. Rubbish water pressure made showering tricky. Coffee granules from previous stay spilt over tray. Breakfast was cold and chaotic, not enough plates, having to ask repeatedly for coffee and slow to restock the cooked goods. Overall not up to scratch.

We booked a suite for the

Rooms are very old fashioned and dated. The window in our room was broken and therefore didn’t shut which meant be we were woken multiple times with people outside. Lovely place but very expensive for what you get

This is a very tired property, purporting to be 5 Star, but actually only 3 Star at best. on arrival you drive down a long pot joled worn out drive way. this leads to a tired, poorly maintained hotel. Walking in the front door the front carpet was dirty and appeared not to have been swept or cleaned for a good while. Paintwork is chipped and tired. It was difficult to understand the Receptionist, who was foreign. I had to ask her to write down the name of the restaurant, as after 3 attempts, I still could not understand what she was saying. Room was basic, accommodation, definitely NOT 5 Star, classic Travelodge or Premier Inn. Flex shower missing from tap and temperature symbol missing from middle of shower control. Breakfast in Carrington Grill was a disaster, understaffed working very hard to try and keep ahead, filthy dirty carpet between food buffet area and seating area. Waited 15 minutes for fried eggs to be prepared "Too order", not ready available on buffet. Asked for 1 fried egg on fried bread. I was presented with 1 fried egg, which appeared to have "crash landed" on a slice of barely toasted toast, egg was half on toast which was still white bread and was burst over bread and toast. This is a tired poorly maintained hotel with dead ivy all up the front and rotten windows, which have not been painted for many years. Most of Staff try very hard but senior management are clearly NOT providing adequate support. DON'T WASTE YOUR MONEY STAYING AT THIS HOTEL.

The first thing the receptionist said on arrival was can I have a swipe of a card . There weren’t any pleasantries and everything was an additional £15 charge (breakfast and to use the gym) . The champagne bar had one member of staff on and it was really busy so he was rushed off his feet and was very stressed out . He had never made a cocktail in his life and just had a list of ingredients on a piece of paper he was trying to follow . Not a great experience for me or fair on the staff. Although we had paid £15 each to basically use a couple of machines , other hotel guests were just using it for free and following other guests in. The breakfast experience was awful . We went to the restaurant around 9.30 and was met with chaos. No tables clean , staff running around , other customers complaining and leftover food on the hot buffet . Ended up clearing a table and setting it up ourselves . We actually gave up on asking for hot drinks as asked several times but there was no staff. You would think with the £ per room and the additional £15 charges for anything I asked about , they would be able to employ more staff . I have been to a couple of other Champneys hotels and they have been amazing. A completely different experience to Mottram Hall which was very disappointing and had been booked for a birthday treat .