Limmited food choice in the restaurant but good quality mesls

Whilst this once nust have been a high prestige hotel to stay at, it's decay is obvious. The wind howls through the corridors and rooms permanently as the floors are uneven and the windows are wonky, creating a permanent draft. I specifically chose this place because it stated it had a gym, but upon arrival I learned that more than 60% of it was closed because of water damage, with buckets on the floor all over, an evil stink of humidity as water was dripping from the ceiling. Ridiculous they still informed me they also charge 6£ for a day pass, despite only some weights and a bike and pool/titsy tiny sauna were accessible. Why did they not inform me? I would've cancelled my booking and stay at the Leewood, which is fab and has a functioning clean gym. I'm really annoyed and tempted to ask money back. There's no room service during the stay unless one explicitly asks for it. Flaky wifi also, making it a fail for my business trip. Total disappointment! I'll discourage anyone from staying there.

Wonderful old hotel with attentive staff, both at the bar and on reception. A very enjoyable stay.

Another great stay at the Palace. Easy check-in and our room was clean and for a compact room, it was spacious and light. The hotel has been going through a programme of refurbishment and it look really good and the public areas and corridors are smart and renewed. Will be back again.

Very disappointed to find our rooms didn’t have windows ! This fact was not mentioned when we booked ! Hotel was generally quite “tired”.

Very dated. Rooms small food poor

Great room. Much quieter than some of their other rooms, loads of space for work etc Fridge, coffee machine, waters etc

An extended stay in the Buxton area due to changes with work, meant another nights stay at the Palace Hotel. As before, check-in was quick and easy. This time I was on the second floor and again my room was clean & tidy. Unfortunately this room was as hot as the last, again despite the radiator being off. The same problem of un-lagged/insulated heating pipes in the room was the cause. Hopefully this is a easy and simple fix for the the hotel.

Check-in was quick and easy. My room was on the third floor which gave the oppotunity to view the amazing central straircase. My room was clean tidy and comfy. My only complaint was the room was very hot, despite the radiator being off. This problem was likely caused by the un-lagged heating pipes in the room which were red hot. Even with the window being open, the heat made for a restless nights sleep.

Last minute booking. Furniture in the room was a little dated but 5 stars for a very comfortable bed, amazing bathroom with great shower. Lovely staff who were friendly and could not do enough for us. Loved the extra touches - packets of fudge in the room, decent tea, bottled water and good biscuits. Decent breakfast. Loved the old world grandeur of the building. Would recommend this hotel and we will be back. Shout out to The olive tree restaurant - amazing food

Lovely and clean the room staff was amazing definitely going bk

The bed was rock hard, the pillows were the most uncomfortable I’ve slept on, the room was in serious need of renovation and had iron burn marks on the floor, old furniture, the bathroom was dated and had black mould around the bath. Only 1 plug socket in the room, single glazed windows so the traffic noise was loud and it was cold. Awful night sleep

Good

Good room size, lovely reception area, great location

Grand hotel in the middle of the town.

Staff fantastic room very clean

Nice hotel, quite classy, let down by 'Spa' that really wasn't.

Very cold room ! This is in winter ! Building looks amazing ! Bad management the room that was given to me did not have heating working or hot water working ! When I told the reception, they gave me a small heater to keep in the room ! Find another place not worth staying here !

Gym, we was charged £6 each and then told most of the services weren’t working. After a lot of hassle got our money back. But the hotel needs a lot of money spending on it

Front desk - checked in online as requested only to find there was no key area for me to collect keys so had to queue with other people checking in so waste of time. Then despite request for 2pm no key was ready until after 3pm. Told pool shut at 4pm so didn't give much time and it was chargeable anyway despite staying in hotel.