We have been here before. Royal level. It’s worth the minimal extra. In my opinion. They took great care of us and a special Meal on our last night. As for buffet, if you can’t find something to eat in my opinion you are very picky. The only thing I found different in this trip in March compared to Last year in November was the chairs by pool Being “saved” before 7 7-30 am Only a couple people Actually were there sitting and enjoying the morning. I go to Get seats and hang Out. My wife comes And I go for A walk. We stay all day. Nothing new really just people that are…..

The resort was beautiful, clean, the beach was gorgeous!!!!!!!!! The staff was amazing! I would definitely come here again. It’s not a “party” resort, more of a relaxing chill place to be. The food was good, dessert could use some work…

Friendly staff

Friendly helpful staff, beautiful grounds, huge rooms. I’m sure before the beach started eroding it truly was perfect. Still plenty of space on the beach an a gorgeous property. I mentioned in the FB group that our first room was very strong musty smelling. Many replies noted that second floor rooms don’t have this issue. All chairs are claimed by guests leaving their towels and belongings by 7am. We loved the Mexican and seafood specialty restaurants.

Great visit. Found the amenities of the Royal club upgrade was worth the extra cost. Great resort for swimming and relaxing

This property was wonderful and well kept! The staff was amazingly friendly and hard working! Pools were really nice. Beach was small, but still beautiful with great snorkeling right in the swimming area! Rooms were clean. Buffet food was just okay, but there was always something you could find to eat. Breakfast was great everyday and all three restaurants were really good with great service! Drinks were good, but watered down. There is no way you’re getting tipsy here. Night shows were really enjoyable and the staff really got into the performances. Overall our family had a great vacation at the Occidental!

Very nice clean pool, clean pathways beautiful views.

Overall very nice, as far as dive resort could be better. Not a lot of space in rooms if you are traveling with gear. Staff was pleasnt and helpful, rooms are clean.

Check-in was an absolute nightmare. I spent more time at the front desk in the first 24 hours that I did on vacation. It was sad, we had so many issues it’s undescribable. There were so many other people that have issues as well that we shared experiences.

The property is beautifully located in a jungle with winding paths through lush gardens. The buildings are very cool old Spanish style. Rooms were very clean and large. The buffet food is fine, plenty of choices and the fresh fruit is great. The ala carte restaurants were good but have quite a limited menu. They make it a special dining experience. It’s a small very friendly resort.

Clean room , great food , staff , great staff , hospitality.

Yes the staff was excellent.

Excellent resort!! Happy with everything!! Rooms are clean, food is good, atmosphere is great! Plenty of room to find a private place to chill! Not the greatest beach since the hurricane came and washed it away but it was still good!

Disappointment Due to Queues and Lack of Sunbeds at Occidental Cozumel - All Inclusive The hotel is decent overall: clean and cozy room, restaurants with a good selection of dishes, tasty and varied food. Beautiful beach, warm sea. But the vacation was ruined by endless queues and infrastructure issues! Queues everywhere: 15 minutes to enter the main restaurant, 20 minutes to get a drink at the beach bar, another 15 minutes for lunch at the beach restaurant. Half the vacation was spent standing in lines! Staff works sluggishly, in no hurry - that’s why all the delays. Sunbeds on the beach are impossible to find from morning till evening: all occupied by “reservations” - people throw towels and leave. We lay on the sand on our own towels from 10 AM to 4 PM. A la carte restaurants are a real quest: you can’t book for the same day, only the next, and only if you managed to sign up at 9 AM. It’s a shame for the money and time spent. Not recommended for those who want to relax, not waste their vacation waiting.

The overall experience at the resort was positive. There is always room for improvements! The dinner reservation thing was the worst.

Staff was great as always! Rooms were nice and the maids were very attentive! Breakfast was good. Dinner buffet was eh, but the mexican theme night at the buffet was really good. Nice pools and nice beach even though the beach was drawn back due to the hurricane a few years ago. All in all i would recommend this to anyone who wants to stay in cozumel. The island is a gem!

Very Happy with all things related to my stay !!!

Resort was clean staff was very friendly. wish the pool stayed opened later but aside from that we had an amazing trip. we will be back.

Everything was GREAT The best resort I have ever been too

Room awesome clean attentive. Staff was excellent