My family and I just returned from a very disappointing 7-day stay at the Flamingo Resort in Cancun in June 2026. We were really looking forward to a relaxing beach vacation, but this resort fell far short in almost every area. The food was consistently bland and beige. Even as someone who is not a picky eater, I struggled to find anything enjoyable. The best "meal" I had the entire week was plain watermelon. The lack of variety was shocking — the same uninspired options seemed to rotate daily with little flavor or seasoning. It got old very quickly. Service was hit-or-miss. While some staff members were friendly, many could barely speak or understand English, making simple requests frustrating and time-consuming. The pool area had very limited seating, so we tried the beach instead. There were plenty of loungers there, but almost no umbrellas for shade, which left them mostly unused in the intense Cancun sun. Even worse, there was zero beach service — no one came by for food or drinks at all. You had to trek back to the resort if you wanted anything. The WiFi was unreliable at best — mostly non-existent during our stay, which was annoying when trying to stay in touch with family or look up local information. Our room was outdated and full of issues. There was a constant drip under the bathroom sink that left the floor wet and slippery the entire week. The water was shut off without any warning on multiple occasions, forcing me to walk down to the beach still covered in soap

Incrível demais! Apenas internet dos quartos não funcionavam o tempo todo - mas foi avisado que estava com problema no check in!

One of the cleanest places i’ve ever stayed however it’s a let down as far as the ‘all inclusive’ aspect.

La vista es hermosa y tranquila y cuenta con silla y donde relajarte disfrutando de observar el mar sintiendo el sol y también donde hay sombra .

All the bars close at 6 besides the main bar is open until 11. They ask you to wear a shirt/shoes tho so you have to get out of the pool wet,put on clothes, go inside dripping for a drink. The food sucks. Bland & not many options. A wall of bread. Long line to get in. Hurry up and get some pizza before 6. I’ve yet to try the burger and fries or the nachos… that area closes early too so haven’t had the chance… have to make reservations before 5 for the actual restaurant(check in isn’t until 3) for 24 hours in advance. Reservations have to be made at the restaurant (good luck finding it) Menu options were slim but the lasagna was the best thing I’ve had at the entire resort. Didn’t like the steak. Staff overall is great. Very pleasant and helpful. Not a lively resort. everything is shut down by 6-11pm. do not recommend for solo travelers. I only seen 1 other person here by themself. Mostly families with kids. Absolutely no entertainment. Not a relaxing resort because of kids but not a party/fun resort either. No music playing. Room a/c wasn’t working upon arrival. Everything was wet to the touch and dripping due to the humidity in the room. Maintenance got it under control while I was gone which was appreciated after a long day in the sun. Was aware of the possibility of June grass and that’s no fault of the property but it made the beach stink, have bugs, and everyone avoid it. I took a taxi to playa langosta for an isla mujeres excursion & the beach/water was stunning!

Me gustó el resivimiento de cortesía de botella vino que nos dieron , se me dijo un detalle para celebrar con mi esposo un momento romántico

Really clean, didn’t like that they didn’t have waiters in the pool areas. Everything closed at 10pm buffet was very limited the “fancier” restaurant was not very good. Waiters in restaurant (buffet) were not very efficient not like other hotels that are very hard workers and hospitable

This place is very peaceful and pleasant. The pools are beautiful, the food is delicious, the staff is kind and pleasant. It reminds me of Cancun from It's glorious beginnings with a rustic charm. The stand out qualities are delicious food at all restaurants, the staff is very kind and very pleasant. The rooms are simple with a mini-fride stocked with beer soda and water, all included. The towel service at the pool was easy. Overall a great experience for my family.

Would not recommend.

Ok

Me gusto mucho todo el personal ES MUY ATENTO Y HOTEL ESTA MUY BIEN CUIDADO

기대보다 객실도 깨끗하고 음식도 훌륭했습니다.

Room was average. Food and dinning area were great. Location was anticipated. Beachfront was a plus.

The buffet staff was great! Especially Carlos! He was super helpful when my granddaughter needed assistance with and allergic reaction to peanuts in the food. He was so kind and genuinely caring. Also the concierge, Misael, was so personable and kind. He made our stay more pleasant. The beach was gorgeous!! With lots of palm trees, cabanas, beautiful blue-green water, and super fine white sand.

A small nice clean resort. You can tell this is where the locals come, due to less Americanization, which I am A OK with. Lol. I had the opportunity to upgrade my room upon arrival and I am so very glad I made that choice. Oceanfront swim-up was great came with concierge. The room itself could use some "sprucing". Any issues that did arise in the room were taken care of expeditiously! No waiting around. Topshelf tequila was great. The "minibar" consisted of soda, water & a couple Mexican beers. Alcohol was to be serviced at the bar areas. Room service wasn't available some days. I'm guessing due to the staff being needed elsewhere. Family resort. Bars open at 10am and close at 10pm. Diff bars have different closure times. Staff was friendly and attentive. Food that I did eat was pretty good, including there onsite pizzeria. Proximity to nearby attractions were pretty good if using Uber or taxi. Seaweed season, but the ocean was still beautiful. They def made my bday & 1st trip to Mexico worth it & special, w/ cake & champagne! Would I return? Yeah. I would.

Playa muy bonita !!

Everyone was friendly, beach was beautiful.

We had a most memorable Stay at Flamingo Resort Cancun. I want to give a special "Thank You" to the incredible staff who go out of their way, everyday to make you feel welcomed and appreciated!

It was a good stay! The hotel is nice, the people were nice and most importantly the food was amazing! Dessert was also amazing!!! We got a room that had access to the pool and very near from the beach!! Just please tell the owner to improve the internet access! Only if I was near the lobby it worked, in the room it didn’t worked at all! Otherwise it was a nice stay! I would definitely come back! But fix the wifi!

The property was very well maintained, the rooms were damp and the food was good but not enough variety