Its always good there

Generally comfortable. Bar and restaurant staff friendly. EV parking very good. Bathroom cold. Towel rail not working. Asked for it to be sorted but nothing happened. Pool good size but run down.(e.g some changing room showers not working, jacuzzi not working and pool shower cold with blocked drain.)

Rooms comfortable. Common areas in good repair. My bathroom needed a little attention. Spa and gym area a little limited but not too busy. Stayed 3 times now and the jacuzzi has never been working

Clean room

Pool was lovely, and the room size was great. Breakfast was pretty poor with most of the food cold. The toaster was also broken. Small fridge in the room was a nice touch although never really got cold enough to cool drinks. Tv was broken and kept turning off after 2/5 mins.

The Suite was generally clean and tidy. Plenty of choice for breakfast, and good spa facilities.

The hotel was lovely but the swimming pool was small and there were children splashing around the who time so not very relaxing. The waitresses for the meals are not very efficient. We had to wait a long time for our order to be taken. At breakfast, the food was not replenished and it was difficult to find someone to take orders from the kitchen.

The was clean, the bed was bad we had double room. One side of the bed was sink/broken so uncomfortable. Tried to call room service no one answered, call reception and transfer the call still no one answered. So have to go ordered at restaurant for room service and staff argue that never hear the phone ringing (we tried for an hour)

Lovely hotel, right in the heart of it all

V clean throughout. Lovely friendly staff

Here’s a clear and balanced review you can use: ⸻ The room was a good size, very clean, and the beds were really comfortable, which made for a pleasant stay overall. However, the hotel allows dogs and unfortunately we were woken up several times during the night and again early in the morning by barking. This was disappointing as we’ve never experienced this in a hotel before. The pool was dirty and had a very unpleasant smell, and the gym was too busy to access during our stay. With a few improvements, this could be a much better experience.

Good location to both Gloucester and Cheltenham if you drive Room /bed/bathroom really comfi

The rooms air-conditioning/heating was not working, the toilet/ bathroom extractor fan did not work, the window did not open, everything else in short stay was ok

The first night we stayed in room 140, we had no sleep as there was a loud fan going all night in the room next door. When we reported it to the receptionist the following morning we were told it was a computer room and they would send a maintenance man to investigate. Later that morning we asked if we could move rooms as the noice was still going. We were moved later that day to room 126 and managed a reasonable night sleep. When we left the hotel this morning the noice was still coming from the computer room, it certainly hadn’t been sorted, we think the noice is something that is always there. Last night we phoned down for room service, and after the phone ringing for 10mins and nobody answering we gave up and went out for food, not good service.

Room was very clean and spacious

Yes

The room was alright, it had some cobweb but since the ceilings are high it didn’t really bother us. The hotel staff were all polite and helpful, amenities such as the spa areas were horrible please don’t book this place if you’re coming down for a nice spa leisure. The best bit was the breakfast spread, it was delightful!

Very disappointed wrong room allocated poor cleanliness and food not satisfactory

Room cleanliness. Also wasn't aware there were going to be kids swimming lessons on all evening so couldn't even use the pool

Was loverly room spotless. But was annoyed we was told on phone we would get robes and towels. We was told at hotel robes only on spa break. So i could of took my own. Pool and jacuzzi extremely small considering its a members club and spa hotel my spa at home bigger. Dissbled parking was used by non badge holders. car park quite far up! reception when asked replied well there are old ppl and its raining. OLD iS NOT DISABLED and when u need a disabled space you should not have to think of non disabled getting wet. Breakfast was stunning although pastry on pie at lounge bar was rock solid.