Our ground floor room opened up to pool area which was relatively quiet, with a poolside cocktail bar and daily lunch served at the small restaurant. The hotel was very comfortable, with walkways through the jungle to the beach with many small mammals and lizards along the way. We loved the sustainability of the complex (no plastic bottles, straws etc) and excellent restaurants. The staff were super friendly and helpful, especially the Guest Experience team of Melisa, Zyanya, Mar & Maria who helped with excursions and restaurants. They also arranged a surprise cake to celebrate our anniversary, which was very nice. Overall, an excellent relaxing place, but does need some renovation during the offseason.

Utsikt mot staket

Room nice, resort has a lot of walking to get to beach. Kids got sick, lots of other people got sick. Norovirus

All clean and in good shape, they forgot to restock mini fridge, we have had to call them about it, also haciendas got their own pools - ours was half empty until the day of the parties….

Staff was mostly great, excellent food and rooms were clean and quiet. All bathrooms need upgrades and more attention. The night shows could use upgrades and be earlier than 9pm for families and the gym and coffee shop open too late in the morning for us. The layout of Resort was confusing and the maps were too-lots of walking which was hard on little kids.

The resort was great. We were part of a large party g

Yes

Our room was really nice. The food was excellent. The staff were very friendly and helpful. The only issue we had was that the resort is spread out so you had to take a trolley within the resort. The problem was that they only had two trolleys running so you would have to wait up to 20 minutes for your trolley. They need to add more trolleys

La habitación estaba bien, el personal súper amable y dispuesto a solucionar todo lo que nesecitaba

Chambre spacieuse , côté famille calme (côté snack pas toboggan), personnel extrêmement sympathique et serviable. Le complexe est très grand mais en même pas 10 minutes à pieds vous êtes que la plage (et il y a une navette au cas où vous ne voulez pas marcher ). Restos top ! Super expérience

Room was nice and comfortable. Cleanliness was good. Ventilation system was loud.

Helpful staff, clean rooms, beautiful pools.

What really made the trip was the personal treatment and service from MELLISA, MARIA , and MAR.Tho I had no personal contact with Zyanya she did facilitate some of our bookings for the restaurants. I had left my iPad in a taxi when we came from the airport and Maria got me in touch with the right people and translated for me so I was able to get it back quite easily. The girls facilitated our bookings for the restaurants also helped sort out restaurant mishaps for our party of 12 ! A big thank you to them! It was always a pleasure to see and be greeted by them in the lobby and on the paths! We enjoyed the pools, slides, and entertainment. I especially loved the coffee bar!

Really excellent resort overall.

Clean rooms,staff was great. Our personal Expedia guest services went above and beyond. Stage shows were very good. Food was good. The layout was ok but the grounds were beautiful

Room - The room was in good condition. It was a little dirty in places but nothing too serious. They did not restock anything the whole time we were there. There was also not any snacks in the room, which was wierd Staff - It was not the best service I have ever had. The only people that seemed attentive were the people trying to sell you something. I only got a cocktail waitress to bring us drinks twice the whole time we were there.The staff at the restaurants refused to work with us. Resort - This resort is gigantic, if you don't want to walk miles upon miles a day, don't go here. Restauraunts - This was the worst part of our trip. It was absolutely impossible to get reservations for any of the restaraunts the whole time we were there. We were forced to eat the buffet. We finally got into a restauraunt by a fluke and they were not accomodating at all. We had two extra people in our party and they would not let them eat with us, they said they were full. The entire meal all the tables around us were completely empty. So for one, they could have eaten with us. But also, why is every single restaurant booked up every night when they are half empty? I am also used to resorts that have multiple bar and food options throughout the day. I was very very disappointed in this resort. Beach - Honestly , this was the only thing I liked about this resort. The beach is by far and away the best beach I have every seen in Mexico. It was gorgeous, clear water, white sand. Loved it.

En general, nuestra estancia fue buena. Algunas habitaciones todavía no están renovadas y les hace falta. La comida no es mala, aunque tampoco la mejor. Recomiendo el restaurante francés, ese si 10 de 10. La playa, de las más bonitas de la zona. Lo mejor fue la atención de las chicas de Guest Services, Melisa, Mar, Zyanya y María, quienes siempre estuvieron al pendiente de lo que necesitábamos, y ayudando con nuestras peticiones y reservas.

The resort had absolutely the best helpful and courteous staff for a large well run resort. Zyanya, Mar, Melisa, and especially Maria, were stand out rock stars in making our guest experience top notch. They went above and beyond to help us have the best possible vacation.

Great responsive staff. Decent sit down restaurants. Clean spacious rooms in the Haciendas. Amenities like hot tub and backyard pool added convenience for family with kids.

Todo bien, el personal amable, la habitación bien, limpia, no me gustó el restaurante brasileño