The communal areas are delightful...wood panelled rooms, squashy sofas and a huge open fire. The room was small but was advertised as such and was fine for just the 1 night. Very comfortable bed with lovely white crisp linen. The welcome brownies were also lovely. The room was only lit by lamps, so the lighting was very low that meant I was unable to read in the room. Breakfast was good. The customer service was efficient but lacked warmth...the bar staff/ waiters were fine but didn't smile or seem particularly concerned as to whether you were having a good time or not. Saying that I'd probably stay there again.