Like most all inclusives, you need to make reservations at all the good restaurants and the staff always tells you they are completely booked out. Then you finally get one and the restaurant is basically empty. I asked about this to the "premium" concierge and they told me that the reservations are for only 50% capacity. When you try to just walk in and get a table without a reservation, they tell you they can't accommodate you. It's obvious they want people to resort to eating at the buffet, which was decent, not nothing to brag about. Also, this place is massive so be prepared to walk a ton to get around. All the good activities (go karts, bowling, rock wall, arcade, surfing, jet ski, slides) cost atleast $20-40 USD extra per person. The kids water playground closes at 6pm every night, which was disappointing and the main pools also close before it gets dark so there isn't much to do in the evening. We visited in July and the main pools water was warm so not that refreshing. The beaches were also filled with that sargassum and you had to walk past 3 ft piles to even get into the beach, which was super rocky. I've seen some resorts do a much better job with daily shoveling and removal of the sargassum, but barcelo just left it there to stink up the coastline.

What a great hotel, loved the pool, the beach, restaurants and the hotel grounds. Great experience, can't wait to come back.

Excellent if you go with kids.

🌴☀️ What an unforgettable stay at Barceló Maya Palace! 🇲🇽 From snorkeling alongside sea turtles right off the beach to relaxing by the massive pools, every moment felt like paradise. The crystal-clear water, beautiful weather, and breathtaking views made for the perfect getaway. The all-inclusive experience exceeded expectations, with delicious food, refreshing drinks, and endless options throughout the resort. What truly made the trip special was the warm and friendly service from the staff, who made us feel welcome from the moment we arrived. Whether we were exploring the beach, enjoying the pools, or simply taking in the beauty of the property, Barceló Maya Palace delivered an incredible vacation experience that our family will never forget. Thank you, Barceló Maya Palace, for the memories, the sunshine, and an amazing stay. Until next time! 🌊🐢🍹🏝️

We loved our junior suite! Lots of room for our family of four and plenty of storage space to put away our clothes. We enjoyed the nightly shows and my twin 7 year old boys loved the pools! We would return to this hotel!

This resort is a small city with everything that you need

Family friendly, awesome staff !! First time we visited this resort was about 15 years ago, this year was our fourth visit, and the place is still amazing, just like the first time. My only recommendation will be for management to check the temperature of the pool, the whole family agreed was a bit too warm :).

The waterpark was awesome!

Unforgettable experience , lovely place , Highly recommended .

Excelente hotel para ir en familia mu has actuvidades en el propio hotel recomendable

Much too large for our taste n food was mediocre. Too crowded n insufficient info provided by staff.

En virkelig god oplevelse fra start til slut. Helt sikkert det bedste all inklusive ophold vi nogensinde har haft.

Excellent

The room was clean, but the furniture was old. One of the bedside lamps had a broken switch and kept flickering. The mattresses were soft and uncomfortable. Instead of individual pillows, there was one long double pillow for two people. However, the housekeeping staff did a wonderful job.The food was plentiful but extremely repetitive. Children were given too much freedom to operate the beverage and ice cream machines. This created a huge mess, resulted in broken plates and glasses, and made the area hazardous due to slipping risks or injuries. There was no salt and pepper on every table, and the cutlery looked quite worn out.The beachfront has a lot of palm trees, which is great, but the sand is not very nice. The seabed near the shore is rocky, which poses a risk of injury, and there were a lot of weeds creating an unpleasant sulfur smell.On the positive side, the walking paths between the buildings and along the coast are well-maintained, well-lit, and great for a stroll.In conclusion: It is okay for a one-time visit.

I liked that we had access to the other sister hotels all within walking distance or via the shuttle. Water activities are located on the resort which was great. Good food options and plenty of eateries and pools.

We have visited Barcelo maya palace 8 times. We enjoyed going back because of the beach the beach is well maintained no rocks not much sargasm. The pools are also very spacious does not feel overcrowded. The kids pool is like a waterpark my kids love it! This year I was beyond disappointed with the staff anytime we asked for an accommodation a dinner reservation the answer was no. I am very observant when it comes to customer experience and that is very important to me and family especially when on vacation. There seems to be no accountability, customer experience priority, guest accommodation. I got the impression staff is lazy and just dont want to deal with guests. We always stay at their best resort get premium for the additional amenities how is it possible that on my day of arrival there were basically no restaurant reservations available? We ate at the buffet most of the days because there were just no dinner reservations available and the staffs answer was just sorry but this is what it is. I did my check in experience survey with expedia just to get a call to my room asking what my dissatisfactions were and basically defending herself a manager i am guessing called. Basically told me well we just dont have reservations available. The 3 restaurant dinners i did go to in the 7 nights we visited the restaurants had so much empty seating. Instead of empathizing and trying to change our experience she called to argue. Very disappointed I can see why there are less guests.

I have to be honest I been in this Barceló Maya Palace for about 13 years now and I definitely see worsening in every aspect.

Me da tristeza la educación tan pobre que tienen algunos empleados de ese hotel te atienden a cómo te miran mal mal jamás pensé que me fueran a tratar tan mal lo peor esque soy Quintanarooence y me da vergüenza serlo después de ese trato me da pena por el personal que se portó muy porque por culpa de los malos los buenos son juzgados mal Barceló muy mal y se que mi review no importa pero para que la gente que no sea europea o gringa ni se paré por ese hotel porque los van a tratar mal

We had a wonderful stay. Staff on point. Water activities great! Place clean, food awesome. Price not bad

The place was absolutely amazing. My 6 year old did not want to leave.