Overall, we had a mixed experience during our 2 week stay. Positive: Good and large breakfast buffet. Resort facility looks nice and is well groomed. Very nice beach area. Calm and private, tidy, with a lot of beach chairs. Staff: Usually very nice and tries to be helpful (more below). Negative: Beds very hard and uncomfortable. Rooms (we saw 3 total) not very special and not very clean. Had black mold in the shower and a mouse in the room. Service is very bad. A lot of staff in Le Patio during breakfast and dinnerr, but not very efficient. Seemed like they are just running around without doing much. For beach service, we often had to wait 30-60 Min until someone came. During the "mouse incident", there was a lot of bad miscommunication and multiple lies told from their side. We had to sleep in a different room for 2nd to last night and were told our room will be cleaned after breakfast next day. Next day (our last) we were told we had to get a new room and waited until 3 p.m. to get the new room, which ruined our last day completely. Prices: Highly overpriced. Without half-board, its around 70 € per person for a buffet (w/o drinks). Buddha Bar: The portion size was small, the food average and the prices too high. We payed around 150 € for 2 people. The service was very nice and quick though. For comparison: If you go to Flic en Flac, you can get better food for around <40 € (2 people, starters, mains, desert, drinks, tips).

Fantastic hotel, book Premium Suite for family of four. Second time with this hotel chain in Flic en Flac and would not hesitate to return. Fabulous beach, pool, rooms and sunsets!

Zimmer waren sauber, essen war ausgezeichnet. Personal war sehr freundlich

A wonderful hotel with fabulous staff - would 100% recommend this hotel especially a beachfront room.

The resort is beautiful, all of the rooms are great and cleaned multiple times a day. Facilities on site were plentiful: free water sport activities, extra priced day tours, etc. The 3 restaurants at Sugar Beach served amazing food and the also available 2 restaurants at sister hotel La Pirogue down the beach were great too. 10/10 for a holiday and resort, we loved the location, staff & everything.

Excellent property and service

Agréable séjour dans cet hôtel en bord de mer. La plage est agréable et les 2 piscines sont magnifiques. La chambre est correcte sans fioritures mais avec suffisamment de place et fonctionnelle, beaucoup de rangements et belle salle de bain avec douche. Le petit déjeuner et le dîner sous forme de buffet sont excellents. Personnel agréable et serviable. On y retournera avec plaisir.

Notre séjour au Sugar Beach a été exceptionnel : cadre idyllique, équipe au top, très attentionnée. Un grand merci à Wasim qui a veillé à ce que tout soit parfait, mais également à Stephan, Joy et Françoise. Chambre impeccable, petit déjeuner très varié et restaurants très agréables sur le resort (petit cœur pour le Mare Mare). Nous reviendrons et je recommande les yeux fermés

Mycket trevligt och vackert beläget hotell med utmärkt service, massor av aktiviteter, god mat och möjlighet till avkoppling. Vill skicka med ett stort tack till vår housekeeper Baboo som på ett utomordentligt trevligt sätt tog hand om och alltid var glad. Tack!

From check in to the first night, the rating was 0/10. There was an issue with the room assigned to us and were told by a member of staff , that is your room. When the night manager was made aware of the problem, he started the ball rolling to provide an alternate room. Next morning, I was impressed that both the manager and assistant manager, took charge of the problem and relocated us to a different upgraded room. From then on it was 10/10. Room was clean, spacious, grounds very well maintained, breakfast and dinner buffets offered plenty of varied dishes. Well kept swimming pools, including an adult only one. Plenty of non motorised water equipment and an added bonus is that they offer free boat trips to a great snorkelling area, as well as free glass bottom boat trips. Dining and housekeeping staff all very friendly but special thanks to Vu, Vishay, and Stephan in conjunction with the Manager for making it such a enjoyable stay.

Nice hotel on the beach! 2 pools (one for adults only which is great as the hotel is very family oriented)

Tout était parfait..la plus belle plage de l île..service au top.petit déjeuné et dîner merveilleux..l hôtel est magnifique et les chambres aussi.les piscines sont très propres.le personnel au top..tout pour passer de bonnes vacances

Surclassement en chambre de luxe premium vue mer et sur le coucher du soleil Lit super confortable Magnifique salle de bain Merci à Sarah (accueil souriant dès l’arrivée dans le complexe) Merci à Krishnee pour l’accueil et le surclassement Merci à David : le roi des cocktails : vous avez rendus notre séjour au Sugar beach inoubliable.

The hotel overal is beautiful. The food and amenities were amazing as well. The staff who help with luggage and the front desk were very helpful and stopped at nothing to ensure you had the best stay. The waiters in the restaurants however need more training. They take a very longtime to bring drinks or off any help often bringing the wrong order. This would not have been an issue if it were once or twice. But it was all the time at all the restaurants. Often no one ever comes to your table to see what you want to order. But everything else was amazing.

Très bel hôtel. Très propre. Cuisine pas à la hauteur de l'hôtel. Personnel dans l'ensemble digne de la réputation du pays.

The room was well clean by Raginee every day very happy with that. Service at the restaurant was very poor the staff are very slow.

We spent 8 nights in this beautiful resort with our extended family. Had a great time! The rooms are spacious and the hotel location is great. The food at all restaurants was really delicious. The only negative aspect is the service at the main patio restaurant and at the pool. Had to wait a lot and always had mistakes in our food/drinks orders. Aside from that, we really enjoyed our stay.

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All mat var otroligt god och vällagad, kockarna var så himla trevliga!! All personal var otroligt trevliga och hjälpsamma med allt! Rummet var väldigt rent och väldigt mysigt inrett! Stranden var 10/10! Rekommenderar starkt detta hotellet!

Fina rum. Riktigt dålig service, mat okej. Katastrofpersonal i receptionen som glömde boka transfer till flygplatsen, var otrevliga flertalet gånger under vistelsen i olika ärenden. Inte värt den dyra prislappen.