蓝山度假村旅馆

good

All was great

Staff were very helpful and the place is well maintained.

clean room

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Staff was lovely and welcoming and went out of their way to make our anniversary trip a little more special. The rooms and hot tubs could be cleaner and be kept up nicer. The voucher for gondola etc was lovely but unfortunately the weather didn’t cooperate. Overall, a good stay.

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Very clean, comfy beds, very friendly staff

Wlan ging nicht immer.

Good place.

Staff

Was clean but a little dated and worn out furniture and couches in common areas.

We had a good stay

The Pottery had an excellent breakfast and supper. The breakfast staff was superb. Our waiter for supper seemed really busy by himself but was able to serve us well. Jozo’s had the spicy Caesar that the term Apres stayed with us for the night. lol.

The breakfast was expensive, should have put more credit and more activities in the bracelwt

Unfortunately, this hotel room was not worth the price paid. The room was noticeably dirty upon arrival, with carpets that appeared not to have been cleaned in quite some time. There were visible stains on the sheets, which was both disappointing and concerning from a cleanliness standpoint. For the rate charged, I expected a much higher standard of housekeeping and overall room maintenance. I would not stay here again unless significant improvements are made to the cleanliness of the rooms.

We were really satisfied with everything during our stay at Blue Mountain. The staff were friendly, the accommodations were comfortable, and one highlight was that we received two gondola tickets along with a $20 meal voucher. It really added to our positive experience!

Staff was great and helpful, food at the restaurants was delicious. Rooms are dated and need some TLC but beds are comfy!

Pros: Location was convenient as we had an event right in the hotel conference centre. Close to the village. Free on-site parking. We received a voucher to use at their 2 onsite restaurants. But one was extremely busy and was understaffed the one time we tried to go there. Received bracelet to access 2 activties at the Village: gondola and canopy climb. Staff were nice. Things to consider: I booked on Expedia, and I was able to 'cancel' my whole booking but was not able to modify my booking later (because I wanted to cancel a day). The hotel bus shuttle service was not available every day of our stay. Took a long time for our sink and shower water to become warm. Our bathroom did not have a fan. The walls were thin and when our tv was off or low volume, we could hear our neighbours talking. Our bathroom sink faucet handle was loose so didn't stay on the 'hot' side. Our door did not have a soundproofing strip so we could hear other doors slamming shut. There was stuff on the fridge door and bathroom door that I had to clean off. Fridge is on the small side compared to other hotels I have stayed at.

The staff were very welcoming and helpful, very refreshing to have customer service back. The room was spaceious and clean - the kids appreciated the tv being easy.