DoubleTree by Hilton Toronto Airport West

That’s okay

I found it weird that they charge for parking. I always stay in the Mississauga area and this is a first. The walls are paper thin so you hear every single thing

Beautiful and comfortable

I waited at the airport for 1 1/2 hours for a shuttle to the “airport” hotel. Then I was told I had to call them to send a bus but I couldn’t find their number anywhere. It wasn’t on the website or any of my receipts. I think they should have told me if I wanted a ride from the airport to call them and give me the number! I had been up for 24 hours and was not amused.

Overall okay stay, nice clean room minus the fact there was food leftovers in the fridge from the people before me. Housekeeping was vacuuming and cleaning rooms on my floor late night (830pm-1030pm), was annoying hearing the vacuum constantly bump into stuff in halls/room down the hall and going. I had an early flight so this was not ideal trying to fall asleep. Wake up call given on time as asked, and bus to airport promptly running for pick and drop off

.

The bed was not comfortable the room was mediocre, it was a guest room. It was clean at least.

Hard to contact, outdated, dirty and conflicting amenities between websites/3rd party booking and staff.

The tv channels were all out. The WiFi was not easy to access. You have to be a member to get WiFi so we signed up just so we could sign into our apps and watch something on tv. The temperature in the room was set to cool and we couldn’t get it comfortable. The staff told us we had to change it to heat but the thermostat didn’t change when we pressed the button. I didn’t realize they charge for parking. Our room was ok but I probably wouldn’t stay again. I have stayed in other hotels I like better. It rained all day so there wasn’t much else we could do.

The front staff guy was amazing. He gave us a free upgrade. He is the guy with the long swooped hair. Awesome guy

Room provided 2 water bottles, however one had been opened and half empty. Very little supplies to make coffee in room with no other options in hotel for coffee other than sit down restaurant. Shuttle drivers were great though

The room was clean, the property was close to the airport.

Everything was excelent. Staff very helpful!

Initial room had smell of smoke. When informed Staff , the room was changed . Pool was amazing .

We stayed one night for connecting flight. Front desk staff were friendly and professional. Our request for late check-out was accommodated. The hotel is very clean. We have availed of the restaurant service in the past and it is very good.

Wonderful experience

mattress boxes are worn out, and the fabric is ripped

Great stay, room was clean and breakfast was good.

Excellent, great restaurant

Room was clean and comfortable. Staff either didn't understand english, or was too busy to be helpful. Have to pay for parking, not included in price. No food included.