伯蒙兹洛克, 塔桥

We stayed at this hotel for ten nights, and the overall experience was extremely disappointing. On the very first night, we noticed that the air conditioner was making loud and disturbing noises. Despite reporting this issue to the hotel several times, no effective solution was provided. It was not until the seventh day of our stay that we were finally allowed to change rooms. However, the new room was poorly prepared and lacked several basic amenities — one set of towels was missing, there was no hairdryer, no dish sponge, and no oven mitts, all of which had been provided in our previous room. Although the missing towels were replenished promptly, the absence of a hairdryer was completely unacceptable. I only discovered it after washing my hair late at night, and when I contacted the front desk, I was told there were no spare hairdryers available — not even the one from our previous room, which had already been assigned to new guests, even though its air conditioning issue had not yet been fixed. It is difficult to decide which is more concerning — assigning guests to a room with a broken air conditioner, or not having enough hairdryers for all rooms. The next day, the hairdryer was eventually delivered, but it was hidden inside a cabinet, and I had to search for it myself. Why not simply place it on the table or sofa? There was more than enough space. As for the remaining missing items, they only arrived after I repeatedly contacted the hotel via WhatsApp — three or fo

Wonderful accommodation and helpful host.

Everything is good, very good hotel.

Great hotel, the location was perfect, their breakfast was very good, and the staff was friendly.

Le manager T.J nous a très bien reçu . L’hôtel est très cosy et très agréable ! Juste la salle de bain qui pourrait être encore plus propre ( coins et joins ). La dame de l’accueil est très gentille & donne de très bonnes informations pour l’arrivée et le départ ainsi que la conciergerie.

Staff were unhelpful and never at reception. Room was dirty and the bed was uncomfortable. Location was good.

Great stay and staff was absolutely lovely. Nice location. The view could have been better. Very clean and even had a small washing machine. Tower Bridge, Shard, Tower of London and Burroughs Market are all walking distance. Very quiet, peaceful and safe area. Small market across if you need to purchase any essentials.

The room was fine, looked a lot older/different from photos. Twin beds were comfortable enough, but quite small. Bathroom was fine, but since there is no cleaning we had to ask for toilet paper. We got the breakfast buffet one day, which was disappointing. The food was not fresh, or plentiful, not great for what you pay. I would stay again, the staff were pleasant, it just felt a bit misleading.

Can’t knock it! Lovely comfortable beds. Nice and clean. Great value for money.

Dejlig værelse med et lille køkken og spisebord. God seng. Rent. Personalet var søde og hjælpsomme.

Séjour parfait, l’hôtel est très agréable et le personnel est toujours à l’écoute.

Lovely clean modern room with a small kitchen. Staff very friendly and helpful. Great location.

Great rooms, restaurant and facilities. Exactly what was required for stay.

Todo estuvo bien. La ubicación, bastante grande la habitación, súper céntrica, muy cerca de la torre de Londres. Personal amable.

I have stayed here many times, staff are fantastic and it continues to tick all the boxes ✅

Clean room, cute place.

great room - super clean - top team - definetly would recommend and return

The location is amazing. Service is not great. Room was dirty, terrible water smell in the room that they tried to mask with pumping air freshener through the vents. Elevators broken. Bed was uncomfortable, towels dirty and had holes in them. Very unhappy with experience.

Good location near Tower Bridge. Room was clean. Comfortable spaces outside the room to chill. I even tried the hammock as we were on the ground floor! Staff on front desk varied , some were more helpful than others. There were two of us and we were staying two nights . We had to ask for a second set of towels and more than 2 tea bags.

The room was absolutely lovely. The early check in was a super nice touch. The aesthetic of the aparthotel was very stylish. I would definitely recommend and stay again.