伯蒙兹洛克, 塔桥

We stayed at this hotel for ten nights, and the overall experience was extremely disappointing. On the very first night, we noticed that the air conditioner was making loud and disturbing noises. Despite reporting this issue to the hotel several times, no effective solution was provided. It was not until the seventh day of our stay that we were finally allowed to change rooms. However, the new room was poorly prepared and lacked several basic amenities — one set of towels was missing, there was no hairdryer, no dish sponge, and no oven mitts, all of which had been provided in our previous room. Although the missing towels were replenished promptly, the absence of a hairdryer was completely unacceptable. I only discovered it after washing my hair late at night, and when I contacted the front desk, I was told there were no spare hairdryers available — not even the one from our previous room, which had already been assigned to new guests, even though its air conditioning issue had not yet been fixed. It is difficult to decide which is more concerning — assigning guests to a room with a broken air conditioner, or not having enough hairdryers for all rooms. The next day, the hairdryer was eventually delivered, but it was hidden inside a cabinet, and I had to search for it myself. Why not simply place it on the table or sofa? There was more than enough space. As for the remaining missing items, they only arrived after I repeatedly contacted the hotel via WhatsApp — three or fo

Wonderful accommodation and helpful host.

Everything is good, very good hotel.

Schönes Hotel mit guter Ausstattung. Könnte etwas sauberer sein aber das ist meckern auf hohem Niveau

Clean room

Our stay was lovely, the room was great and the beds were comfortable.

Excellent speedy wifi, clean room and great in room facilities

Room ok although not cleaned or towel change in 3 days..Staff hard to understand upon arrival,had to write on paper,some confusion about booking.Breakfast poor,cold servings on lukewarm hotplates,dined elsewhere remainder of stay.One of our group members was woken at 11pm over booking confusion although no valid reason given.Blank expression from manager when checking out.Room charged for one month before arrival,receipt clearly said pay at property.Incredible change of pricing,dependant on time of week,no consistency.Probably wont return...

Easy and convenient location

Our room was comfortable, clean, the staff was highly responsive to our needs and the location was very central to what we wanted to do.

Laundry was in room very easy, Overall really like facility. Only comment is they only clean the room once a week.

Great property, central, large rooms, very friendly staff

Room and facilities were great, and very quiet

Reception personnel and Bar staff friendly enough. The rooms are very small, even the premium appartment.

The room was not clean prior to our stay and room was in a janitor closet area and stunk of chemicals

Very clean room, lots of natural light. Friendly staff. Nice coffee!

It’s hard to say just how impressed I was with this stay. The room was incredible, the fitness studio great, the working space downstairs and cafe were wonderful and the staff were outstanding

Staff were super friendly - and having a washer dryer in the room was super convenient

This hotel was excellent in all aspects! I loved the room, communal spaces, coffee shop and the staff was great too. Would definitely stay here again!

Tutto perfetto. Personale cordiale, ambiente meraviglioso e rilassante, la camera era pulita