We specifically booked this Hilton because it advertised air conditioning, knowing many hotels in London don’t have it. When we arrived during a heat wave, our room was 26°C (79°F). The thermostat only allowed us to adjust the temperature by ±4°C rather than set an actual target temperature. We turned it down as far as possible, waited as instructed, and nothing changed. After multiple calls, a staff member explained that the system normally targets 21.5°C but couldn’t keep up because of the heat wave.
That explanation didn’t make sense. We had just come from Paris, where it was even hotter—around 40°C (104°F)—and our hotel’s air conditioning there had no problem keeping the room at 19°C. That’s what air conditioning is supposed to do. It felt like the system here simply wasn’t properly maintained.
The Wi-Fi was another disappointment. The complimentary service was only about 2–3 Mbps. Upgrading didn’t work, and after multiple conversations with both the front desk and the internet provider, we finally received a code for faster service. Even then, the signal in our room was weak and frequently dropped. After a couple of days, it stopped working altogether.
The room itself was clean, comfortable, and well furnished, so the basics were fine. However, reliable air conditioning and internet are standard expectations today, especially at a Hilton. If those amenities matter to you, I’d recommend staying elsewhere or confirming exactly how they work before booking.