伯明翰君悦酒店

Maybe we stay at the hotel on Sat, it was very noise downstair until midnight, becasue there is a amusement opposite to the hotel. the car parking is very limit, not easy to get the parking in the hotel. The room is not very clean. The receptionest will not let you feel welcome.

The hotel has not much service. Hotel room Is spacious. But they always forgot to give you shampoo or shower gel. Room is not very clean. For the price they charge, is a bit overpriced. Also, there is not enough car parking spaces at hotel. It all depends your luck can park at the hotel. The car park is outsourced to other company. So the hotel staff don’t really care your car. Is a bit ridiculous.

Let us begin at the beginning. The reception staff were amazing: Jinnelle and her team treated us as though we were values members of their family. The room was spacious and sparking clean. Service at all times was prompt and pleasant. The breakfast team, including Hossein, Tufayel and Jenisha, were very helpful.

For a ‘high end’ hotel the selection of in room tea and coffee is very poor and minimal. Still waiting after a week for them to return the £50 deposit - second time this has happened. Won’t stay here again, there are better hotels that do t charge a premium for an average pool and spa.

The doorman was GREAT i was with my elderly parents and one is in a wheelchair and was a GREAT help with the luggage and opening door. Only thing spoiling it was a selfish parker on the pavement so i could not wheel my mother past.

Room too warm. No openable windows. AC doesn’t work

Great hotel, fantastic facilities, friendly staff and a perfect location

We didn’t have breakfast as we had to leave early

Friendly staff

Spotless room exceptional comfort space and view. Great staff everyone pleasant and friendly. Nothing too much trouble. Everyone’s chatty and helpful. Stayed here many times and it never disappoint’s excellent value and great service. Great hotel. 😀

Really good check in, friendly staff. Lovely room

Short business stay but was well located and comfortable!

Good reception clean room

Over priced

Poor sound insulation.

Quick check in.clean room.

Easy check in with friendly staff. Clean room. Great view being on 21st floor.

For the price I would have expected complimentary slippers and a bathrobe. The bed was comfortable. The staff were pleasant and helpful. Somewhere in the building some young men were playing music and generally making a noise until the early hours of the morning. As this was a Wednesday night, it was a little surprising.

Fantastic hotel, the best in Birmingham. We love The Hyatt and would only ever stay there when visiting, it’s a must.

I wonder if they gave me an old room!. Room looked very tired, old and ugly. Also my room was not cleaned properly, had a weird smell and the bathroom was dirty. The hotel lobby and restaurant are beautiful but that’s about it. I was very disappointed by the room. I would have come back again because I often stay in birmingham but no, not for me. Staff were all welcoming and polite so that was nice and probably the only positive thing for me