凯恩客房酒店

I have over 30 years of travel experience across different countries and have never encountered a hotel as terrible as this one! The pillows at this hotel are extremely soft, and even though we were provided with four pillows for the two of us, they were so soft that we couldn't sleep well. The room was very cold, and despite setting the temperature higher, it still blew cold air. Eventually, we turned off the air conditioning, but it still felt very cold (the temperature that night was 7 degrees Celsius). Sleeping on the third floor, I couldn't sleep well, so I went downstairs to seek assistance from the staff. I requested additional or replacement pillows and blankets, but the staff member rudely told me that all the pillows were the same, and if we wanted extra pillows and blankets, it would cost £20. I felt very frustrated and disappointed at that moment! I have never encountered a hotel that charges for additional pillows and blankets! Then I asked the staff what could be done about the cold weather and if there was any heating. The staff rudely replied that adjusting the air conditioning temperature was the only option. Oh my God! Although this hotel is conveniently located near the city center, has free parking, and the rooms are large, the rude staff and the extra charges for pillows and blankets are extremely disappointing and infuriating! I would rather pay more to stay somewhere else and never return to this hotel again!

Pretty basic, but good value for money. No lift, so some might struggle to upper floors.

The room was clean

DO NOT BOOK HERE! Absolutely disgusting. Drugs, bugs and mold everywhere. They obviously pay for their reviews, I don’t understand how Expedia allows this, it’s dangerous and absolutely appalling.

Rude manager

Carpets dirtys, shower plug hole blocked, mold around shower, toilet roll holder hanging off and the phone didnt work. Staff rude no eye contact no smile no explaining about break fast doors locked in the night so wll need a key to enter

A lovely clean and spacious room with a spotless bathroom. The taxi company recommended by the hotel was excellent — friendly drivers and always on time. Very convenient location for the Utilita Arena area.

Grote, schone kamer met goed bed

Room had a few Isaura that can be solved and bedsheets had some spots as well.

Very clean and very polite staff on arrival and when checking out

Good location for what we needed. Room clean and tidy. Free parking. Only criticism is the TV reception is hopeless. Picture breaking up on all channels. Went completely on ITV+1. Just sound, i.e a big radio!

room was very clean and the staff were all friendly and helpful... the bed was also very comfortable which made the stay great

Good location and a good price clean and comfortable room

Good value for money

The room itself was ok but too cold for me so i slept in my clothes under the sheets. Bathroom is dated and didnt look entirely clean, so i skipped showering. Breakfast was a grab and go, consisting of croisant, breakfast bar, yoghurt and orange juice. None of these were appetising. The saving grace was that i was able to have tea the bedroom but the only sweetener was white sugar, something i gave up decades ago. Parking was very convenient and safe

Room clean, amenities are okay, only very tight

Very clean room,Friendly welcome when arriving at Hotel

Breakfast was as it said pick up and go. Bit noisy at times people talking loudly. Did get quiet later. Easy to find.

Clean room, great shower, good location with car parking.

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