乐天新井度假酒店

孩子超喜歡的

It is a clean hotel and in very reasonable price. Only HKD 450/ per night . The lobby is newly renovated and the room is a bit old. But, the room is clean and I have no complaint. U can enjoy free onsen and the environment overall is good.

好大型的酒店也有好多設施，自助餐和溫泉都很好，位立於滑雪場內。但個人覺得這個滑雪場對我這種snow board初級者不太適合，最底的綠色線雪道地形斜道不夠，橫版基本上動不了。如果上去上一條綠色線，雪道太窄而且九曲十三彎，加上最大問題是沿途旁邊全是萬丈深淵，心理壓力太大。

溫泉要自攜毛巾，否則每次二百円，用完酒店房間沒有毛巾了。上年直接去就有毛巾在溫泉區，對這個改變感到失望。韓國餐廳變越南餐廳有點不三不四，定價亦高。酒吧亦較昂貴。其他仍覺得可以。

这次的旅行，乐天新井给我了很大的惊喜，感觉非常舒心，人流不多，一切都非常有序，感觉像一家私家滑雪场，没有闹哄哄的感觉～太难得了

餐廳少了點。忙的時候沒有人服務

優點：酒店很新，房間乾淨舒適，冷氣亦不止於暖氣，換上滑雪裝後也不會太熱。另酒店提供各種不同的餐飲，味道不錯，免費大浴場及溫泉，酒店員工態度也很友好。酒店不算大，不用花很大力氣找吃的，吃完立即可以滑雪，很方便。 雪道方面，個人認為適合中高級的玩家，初級雪道有3條，其中一部分很平坦，一停下來便要步行一段距離了。寬闊的雪道再加上有蓋䌫車，感覺不錯的。 缺點：一般遊客至少會於酒店逗留3晚，但酒店並沒有自助洗衣的服務，只有代客洗衣（即收費按分類件數計算），此點有點打亂了我的計劃，畢竟一個家庭的衣服蠻多的⋯⋯ 酒店提供很多滑雪以外的服務，但除了溫泉外，其他服務如游泳池都要收費。小朋友的playroom因收費託管的關係，設施長時間空置沒人用。 餐飲方面，價格不算便宜。foodcourt普通拉麵1300yen左右。然酒店會提供免費接駁巴士來回JR站及道の駅（班次不多），住客仍可有其他選擇。 酒店內沒有便利店，要補充日用品可到道の駅購買。酒店有些店舖如手信店挻隱蔽的，住客要花少少時間了解各店位置了。

Hotel is nice with four restaurants and quite a lot of facilities for companions that do not ski - onsen, rock climbing, zip lining. We arrived on New Years Eve and the firework at the hotel was AMAZING. But room is a bit small. Food are generally expensive. And communications with staff in English has been difficult.

作為一間滑雪酒店，雪場不是很吸引，比較適合中級程以上的人士。今年雪量不足，酒店除了幾條中級雪道之，還免強開了一條初級的雪道，但由於山腳位置不夠雪，所以不能滑到纜車站，只能滑到半途然後再步行數百米到纜車站，有點荒謬吧。另外酒店的位置很偏遠，如果不是自駕，只能待在酒店。

環境一流，滑雪場就在酒店內，非常方便。

Very understaffed and inexperienced, their English level needs to be improved as many of them couldn’t carry simple conversation. House keeping cleaning

We had a wonderful ski holiday there. Brand new hotel with a good team. Room was very large, big bathroom, everything was in the best condition. Good Japanese restaurant. We loved the onsen. My kids had a wonderful day in the ski school. Best ski resort in Niigata. Will be back for sure.

Room was very clean, staff were very courteous and helpful. Onsen facility was very good. Dining options were limited. The cafe, food court, bakery were closed after 4pm, so dinner choices were limited to the expensive restaurants, unless you have transport and willing to travel to Myoko town.

Beautiful resort, incredibly friendly staff, great restaurant options and incredible skiing 2 minutes away. We stayed 6 nights and enjoyed every single minute of it. The only restaurant I couldn’t recommend is the shabu-shabu restaurant as the portions were small and not much flavour for the money. Well kept rooms, ski/ board storage was great and the onsen was one of the best I’ve visited in Japan.

Staff were all fantastic and understanding. The on site onsen is one of the best way to unwind after a full day on the mountain.

Clean, spacious modern rooms. Space to unpack bags though this was a little sparse for 2 people on a 1 week ski trip. Onsen is amazing. Staff are friendly and courteous. They speak little English but not a problem with apps. Could use more dining space as we always had to make a reservation for dinner in advance. The food was pretty good though could use more variety.overall a pleasant stay. Not much variety in ski terrain as lots was closed off due to avalanche risk. Safety is important.

The room was great. Staff very curtious

Great resort for an all inclusive ski trip. Hotel is great- amazing food and facilities- especially the onsen and library space that had so many great book to look through on down day.

Dinner restaurants are limited, get booked out quickly. Staff were not very helpful. Shuttle buses to other ski areas were not available during the whole time that we were there and there was no alternative offered. It seemed that they are not very helpful to offer alternative whenever something is not available, eg restaurant or shuttle buses services. Drinks are very expensive including soft drinks. $11 aud for a soft drink.

This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai.