Independent (SPHC) MADRID - RETIRO, an IHG Hotel

Check in went smooth and friendly but when you head down to reception to ask question the lady seems quite grumpy to help.

Delicious room service. Cozy stay and close to metro

good experience! nice breakfast

除CHECK-IN時，櫃台服務態度不是很好之外，在房間舒適度、整潔上都有很棒的表現

静かな場所にあり、バス停も近く便利でした。部屋は清潔で、ベッドが大きく寝心地最高で疲れがとれた気がします。サービスのスパークリング飲めないからワインに変えてもらえないか聞いたら、ジュースに変更してくれて 冷えたフルーツジュースをすぐに持ってきてくれました。ベッド脇にコンセントがあったら良かったです。

A metro stop is a short walk from the hotel. The rooms are a bit tight but the bathroom is spacious. The shower is wonderful.

La habitación excelente, insonora, muy bien aseada, personal muy atento, el barrio muy bueno, facilidades para todo!!

Personal muy atento, excelente ubicación! Habitaciones cómodas, limpias, buen aire acondicionado

Excelente estancia. Cama y almohadas excelentes

Staff esa great and breakfast is delicioso

Great stuff💜

Sauberes Zimmer, freundliches und Hilfsbereites Personal. Leider riecht es in der Lobby nicht gut. Top Hotel.

Quick check in, clean room had all amenities needed and 15 mins drive to the centre. Lots of good local cafes and pharmacy near by. Would come again

NECESITAN MEJORAR BASTANTE

Una gran elección, muy bonito, muy limpio, una zona muy tranquila. El colchón muy agusto, después de un vuelo de muchas horas, tener ese descanso vale la pena

Excellent hotel! Clean and great service.

Our air conditioning wasn’t working well but they fixed it very promptly once we advised them. We did find it hard sleeping because the air conditioning would not run during the night and we were experiencing a heat wave in Madrid. We didn’t have a sheet so we could toss off the cover and still be covered. (Apparently, we need to be covered even when we are warm.)

Great stay, as I was IHG member lovely lady at reception upgraded our room to superior room. Staff very friendly. Hotel is within walking distance to metro to get around Madrid.

The hotel is just a 10-minute walk from El Retiro Park. Everything was clean, comfortable, and modern. The staff were super friendly, and I loved the bar’s tapas and tinto de verano. As a lovely touch, they even had a welcome gift for me on the first day!

Splendid breakfast, but not good logistics with water separate from juice, bread and cheese, hsm etc apart. The room was spacious and I like that iron was included. Filling of water bottles was nice.