芙萝拉中心酒店和 SPA

So nice that the hotel help us check in earlier and upgrade us to the suite. The room is spacious and the air conditioner is really powerful. Also the breakfast is tasty with various kinds of fruits. This hotel offers a warm experience on my first day in Hanoi.

整體感受還可以，冷氣跟淋浴空間的乾濕分離能改善會更好。

房間乾淨.不過浴室排水較慢

地點就在熱鬧的古城區.吃東西很方便.遊還劍湖也很近.附近還有一家按摩很讚的spa店.房間稍微有點小3樓的連通房浴室會漏水.不過服務人員很親切

浴室屋頂有漏水的黑霉紋 其他還ok

還在整修，沿路漏水，不管服務人員很熱心！價錢超便宜

You get what you pay for. Small rooms, inconsistent room cleaning. Breakfast food was not appetizing

Vi var en familie på fire med to teenagere børn. Vi boede på ottende sal på to værelser som var forbundne. Værelserne var i ok stand, men bar præg af vietnamesisk charme. Personalet var meget hjælpsomme og venlige - også med at booke taxa til vores videre rejse.

Cleanliness

직원들의 친절함, 조용한 숙소

The staff were great and friendly. Very helpful! The breakfast was fairly good too. When I arrived there was a water problem (that happened earlier) in my room and so they had to place me for the first night at a sister hotel across the street. They had my luggage moved for me to the original location during the day and the upgraded my room as an apology (which wasn't needed but appreciated). They are a great staff and the location is also fairly walkable to major attractions.

Très bon accueil, personnel disponible et attentionné. Les chambres familiales sont un peu petites pour 3 adultes, mais c'est la contrepartie à accepter pour loger dans le vieux Hanoï où le prix du m2 dépasse celui de Paris !

Hotel.com images are very misleading. The rooms are neglected, very noisy and cramped. Our Deluxe twin room had 10” between the foot of the bed and the wall. Toilet seat was almost falling off ( and not repaired even after talking to the front desk ), water leaked from tub/shower onto floor from horrible retrofit tub liner and badly fit glass wall. Door to hallway had a 1” gap at the bottom, and no gasket around the door opening.. door sounded like a shotgun blast when shut.. and you hear everyone in the building.

Our rooms were clean and comfortable. Climate control worked great and sound proofing was excellent. Beds were also very comfortable. Location was great for the Old Quarter. Almost every place we wanted to go to was within 600 meters. Staff was friendly and very willing to help with our questions and provide recommendations. Some areas they can improve are signs of some mush needed maintenance

The room was clean and staff were friendly. The location is the best possible!

A clean and safe property that is in the heart of the Old Quarter. This property is conveniently located near most major attractions and is very quiet despite being in the hustle and bustle of a very congested area. I enjoyed my stay at this property and recommend to anyone visiting the Old Quarter. *Note: during the weekend, the streets around the hotel are closed in the evening due to the Night Market. So, if you need to be dropped off directly at the hotel, please plan to arrive prior to the closures.

部屋の中にありの行列ができていた。子供達は怖がって寝れなかったです。次泊まりたいホテルではない。

Excellent service regarding booking of trips. Nice hotel in general

I guess when I see 4* I had higher expectations but I guess in Hanoi, it’s different. The location was very good. Close to shops, food and everything. But far from the airport. The hotel condition was a different story. First room they gave us was 806 ( elevator only reach to 7 floor and you have to walk a flight yourself). Doable, but not convenient When we went into the room, it was in bad shape. Water stains all over the walls, corners, and pretty sure mold that was painted over. Badly painted patch jobs. We had tiny ants in the bathroom and we killed 4 ants in the bed. AC dripping water down on the floor. The floor boards we warped due to wetness/humidity. We checked in and they said we booked a 3 person room, even when we booked through Expedia they allowed us. We have 2 kids (8,11) which all fit it the room. They charged us $5usd extra for the person (didn’t provide extra towels or toothbrushes- had to reask daily). There was a king and single bed. The single bed was close to the mold. Not ideal for anyone to sleep. There were food crumbs from the single couch, to floor to bathroom. I used the luggage tag sticker from airline to pick up all the food pieces. I brought it attention to staff with showing evidence and they apologized. But due to “no vacancy” we slept in the room. They did come up to vacuum the room. But after 7 hrs of traveling we were too exhausted to care. They promised to move our stuff to new room.

They gave very kind communication to me.