Flora Centre Hotel & Spa

The staff are very friendly and accommodating giving lots of good advice. Rooms good and with complimentary water snacks fruit etc. Location is superb right next to the lake and downtown area. We walked to all the major sites.

Great location, excellent staff that were helpful with arrangements and planning, amazing breakfast...the perfect place to stay in Old Hanoi. We are headed back at the end of our trip and look forward to another wonderful stay at the L'Hertitage Centre Hotel.

Great location, right in the middle of the busy old town. The room was reasonably priced, very clean, and huge. We really enjoyed shopping and walking to the nearby lake. Be careful with the traffic, especially if you have little ones with you.

Really helpful staff, they were always on key to help us out with every question we had. The family room upgraded that we had was the perfect size for my family (we were 5 people). And hotel got gym room on top, enough space for everything, great styling, great colors. The hotel is right in the centre, 1' to the lake and more attractions.

Cleanliness

직원들의 친절함, 조용한 숙소

The staff were great and friendly. Very helpful! The breakfast was fairly good too. When I arrived there was a water problem (that happened earlier) in my room and so they had to place me for the first night at a sister hotel across the street. They had my luggage moved for me to the original location during the day and the upgraded my room as an apology (which wasn't needed but appreciated). They are a great staff and the location is also fairly walkable to major attractions.

Très bon accueil, personnel disponible et attentionné. Les chambres familiales sont un peu petites pour 3 adultes, mais c'est la contrepartie à accepter pour loger dans le vieux Hanoï où le prix du m2 dépasse celui de Paris !

Hotel.com images are very misleading. The rooms are neglected, very noisy and cramped. Our Deluxe twin room had 10” between the foot of the bed and the wall. Toilet seat was almost falling off ( and not repaired even after talking to the front desk ), water leaked from tub/shower onto floor from horrible retrofit tub liner and badly fit glass wall. Door to hallway had a 1” gap at the bottom, and no gasket around the door opening.. door sounded like a shotgun blast when shut.. and you hear everyone in the building.

Our rooms were clean and comfortable. Climate control worked great and sound proofing was excellent. Beds were also very comfortable. Location was great for the Old Quarter. Almost every place we wanted to go to was within 600 meters. Staff was friendly and very willing to help with our questions and provide recommendations. Some areas they can improve are signs of some mush needed maintenance

The room was clean and staff were friendly. The location is the best possible!

A clean and safe property that is in the heart of the Old Quarter. This property is conveniently located near most major attractions and is very quiet despite being in the hustle and bustle of a very congested area. I enjoyed my stay at this property and recommend to anyone visiting the Old Quarter. *Note: during the weekend, the streets around the hotel are closed in the evening due to the Night Market. So, if you need to be dropped off directly at the hotel, please plan to arrive prior to the closures.

部屋の中にありの行列ができていた。子供達は怖がって寝れなかったです。次泊まりたいホテルではない。

Excellent service regarding booking of trips. Nice hotel in general

I guess when I see 4* I had higher expectations but I guess in Hanoi, it’s different. The location was very good. Close to shops, food and everything. But far from the airport. The hotel condition was a different story. First room they gave us was 806 ( elevator only reach to 7 floor and you have to walk a flight yourself). Doable, but not convenient When we went into the room, it was in bad shape. Water stains all over the walls, corners, and pretty sure mold that was painted over. Badly painted patch jobs. We had tiny ants in the bathroom and we killed 4 ants in the bed. AC dripping water down on the floor. The floor boards we warped due to wetness/humidity. We checked in and they said we booked a 3 person room, even when we booked through Expedia they allowed us. We have 2 kids (8,11) which all fit it the room. They charged us $5usd extra for the person (didn’t provide extra towels or toothbrushes- had to reask daily). There was a king and single bed. The single bed was close to the mold. Not ideal for anyone to sleep. There were food crumbs from the single couch, to floor to bathroom. I used the luggage tag sticker from airline to pick up all the food pieces. I brought it attention to staff with showing evidence and they apologized. But due to “no vacancy” we slept in the room. They did come up to vacuum the room. But after 7 hrs of traveling we were too exhausted to care. They promised to move our stuff to new room.

They gave very kind communication to me.

This night we did updrage and had a huge room - almost an appartment. And because of that, the experience was totally difrent from two days ago. But breakfast is still a minus chapter.

Standard roms too small and narrow. Breakfast quite poor. No egg , no bacon.

We have stayed at Flora Center Hotel and Spa before so we already knew how fantastic it was! The rooms are nice and the staff were great again. They were helpful and responsive when things needed to be fixed which we really appreciated. We will definitely stay here again and highly recommend this hotel to others.

Hotellet låg bra i the old quater av Hanoi. Hjälpsam personal. Hotellet var rent och fint.